I am a hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Skills
Product and Service Knowledge
Teamwork and Collaboration
Training and Development
Problem Resolution
Work Planning and Prioritization
Team Leadership
Goal Setting
Verbal and Written Communication
Employee Coaching and Motivation
Staff Training
Time Management
POS Systems and Ordering Platforms
Upbeat and Positive Personality
Responding to Difficult Customers
Multitasking and Prioritization
Customer Service
Understanding Customer Needs
Issue and Complaint Resolution
Building Customer Trust and Loyalty
Billing Adjustments and Refunds
Experience
04/2018 to Current
Restaurant ManagerPyramid Hotel Group – Philadelphia, PA,
Communicates well and uses strong interpersonal skills to establish positive relationships with guests and employees.
Coaches team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
Prepares employee schedules to maintain appropriate staffing levels during peak periods.
Continuously promotes safe working conditions by monitoring safety procedures and equipment.
Completes thorough opening, closing, and shift change functions to maintain operational standards each day.
Engaging in conversation with customers to understand needs, resolve issues and answer questions.
Onboard new employees in time reporting and payroll systems.
Keeps business financial transactions highly accurate by closely monitoring transactions and securely handling cash.
Produces detailed documentation to outline potential worker issues.
Interview potential participants to determine eligibility.
Works in close collaboration with team members to ensure customers received high-quality service.
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