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restaurant manager resume example with 9+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Goal-focused, well-versed in fine dining upscale and high volume restaurant settings. Driven to go above and beyond to satisfy customers, improve operations and support team members. Maximize table turnover to take advantage of every sales opportunity without sacrificing service. 30+ years BOH and FOH knowledge in functions, development, and operations.

I am an experienced restaurant server-manager successful at overseeing high-volume, $15 million dollar a year restaurant (Yamashiro Hollywood) and $2 million dollars a year (Sugar Factory) also versed in planning daily operations. Skilled at successfully overseeing staffing and inventory management.

Skills
  • Bilingual Spanish and English
  • Excellent people and leadership skills
  • Hospitality and customer focus
  • Fine dining customer service
  • Effective customer upselling
  • High-volume dining
  • Effective sales techniques
  • Menu knowledge
  • Liquor, wine and food service
  • Table setting arrangements
  • Wine pairings
  • Food safety understanding
  • Regulatory compliance
  • Quality control
  • Conflict and dispute resolution
  • Dining crew workflow optimization
  • Safe food handling
  • Restaurant operations management
  • Culinary arts education
  • Influencing and persuasive
  • Supervisory skills
  • Full service restaurant background
  • Labor and food cost control
  • Proven sales record
  • Customer-oriented
  • Organization and prioritization
Experience
04/2021 to 11/2021 Restaurant Manager Miller's Ale House | Springfield, PA,
  • Hosting A-list celebrities, High level political figures and very high-end international personalities, while maintaining the most exclusive of services and discretion to their upmost satisfaction.
  • Mentored front of house personnel on company policies customer service techniques and professional communication.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
  • Managed daily operations and processes for reservations, budgeting and forecasting.
  • Performed opening and closing procedures each day.
  • Collaborated with chef to analyze and approve food and beverage selections.
  • Updated computer systems with new pricing and daily food specials.
  • Counseled and disciplined staff to address issues promptly and provide constructive feedback.
  • Optimized profits by controlling food, beverage and labor costs daily.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
05/2019 to 05/2021 Restaurant Manager Miller's Ale House | Sterling, VA,
  • Performed opening and closing procedures each day.
  • Managed daily operations and processes for reservations, budgeting and forecasting.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Mentored front of house personnel on company policies customer service techniques and professional communication.
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Collaborated with server trainees to document and resolve potential customer concerns to drive brand satisfaction and loyalty.
  • Optimized profits by controlling food, beverage and labor costs daily.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
02/2016 to 05/2019 Server Stafford Healthcare | Bremerton, WA,
  • Operated POS terminals to input orders, split bills and calculate totals
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts
  • Managed closing duties, including restocking items and reconciling cash drawer
  • Promoted desserts, appetizers and specialty drinks
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly
  • Upsold customers and optimized table-turns
02/2012 to 02/2016 Server Stafford Healthcare | Kent, WA,
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests
  • Managed closing duties, including restocking items and reconciling cash drawer
  • Operated POS terminals to input orders, split bills and calculate totals
  • Upsold customers and optimized table-turns,
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items
Education and Training
Expected in 2000 to to BBA | Business Administration Universalidad Anahuac Del Sur, México , GPA:
  • Major in Business
  • Minor in Culinary arts
Expected in to to High School Diploma | Missouri Military Academy , Mexico, MO GPA:

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Resume Overview

School Attended

  • Universalidad Anahuac Del Sur
  • Missouri Military Academy

Job Titles Held:

  • Restaurant Manager
  • Restaurant Manager
  • Server
  • Server

Degrees

  • BBA
  • High School Diploma

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