LiveCareer-Resume

restaurant manager resume example with 19 years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Results-driven Management professional with over 20 years of experience in restaurant operations, management, organizational development and team building within diverse industries. Highly adept in planning, coordinating and executing successful day to day operations.

Skills
  • Problem Solving
  • Anticipating Problems
  • Customer Service Best Practices
  • Quality Assurance
  • Relationship Building
  • Staffing and Sales Reporting
  • Performance Improvement
  • Scheduling Staff
  • Employee Performance Evaluations
  • Delegating Assignments and Tasks
  • Front of House Management
  • Hiring and Training
  • Supervisory Skills
  • Stable Work History
  • Serve Safe Certified
Education and Training
Sumter High School Sumter, SC, Expected in 06/2000 High School Diploma : - GPA :
University of South Carolina Culinary Institute Columbia, Expected in 06/2002 Culinary Arts : - GPA :
University of South Carolina Upstate Spartanburg, SC Expected in : Business Management - GPA :
Florence Darlington Technical College , Expected in 12/2022 Associate of Arts : - GPA :
Certifications
  • ServSafe
Experience
Grimaldi's - Restaurant Manager
Chandler, AZ, 05/2016 - Current
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Counseled and disciplined staff to address issues promptly and provide constructive feedback.
  • Updated computer systems with new pricing and daily food specials.
  • Prepared employee schedules to maintain appropriate staffing levels during peak periods.
  • Performed opening and closing procedures each day.
  • Developed and deepened professional relationships with vendors, negotiated contracts and monitored performance.
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Mentored front of house personnel on company policies customer service techniques and professional communication.
  • Obtained highest rating from county health department year over year.
Pcc Natural Markets - Kitchen Manager
Issaquah, WA, 11/2011 - 05/2016
  • Received, organized and rotated paper goods and food ingredients.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Trained employees on cooking techniques, safety standards and performance strategies.
  • Oversaw meal preparation and monitored food handling to encourage safety.
  • Motivated kitchen staff by establishing goals to increase productivity and quality.
  • Implemented surface and equipment schedules and standards to maintain clean, neat and sanitized kitchen.
  • Developed and implemented strategies to enhance team performance, improve processes and boost results.
  • Assisted restaurant owners with pricing by providing ingredient costs and portioning information.
  • Executed hands-on preventive maintenance and repairs to keep equipment functional.
  • Maintained high standards of food quality and safety by enforcing clean handling and preparation policies.
  • Contributed to successful shift management by helping with inventory and food ordering as well as team scheduling and work assignments.
  • Led, trained and developed culinary team members to meet and exceed restaurant standards.
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
  • Obtained highest rating from county health department year over year.
Ttm Technologies, Inc. - General Manager
Logan, UT, 03/2007 - 10/2011
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Designed sales and service strategies to improve revenue and retention.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
  • Tracked monthly sales to generate reports for business development planning.
  • Mitigated regulatory risks overseeing corporate compliance visits and adhering to protocol.
  • Trained employees on company procedures and worksite safety.
  • Inspired employees to work as cohesive team while delivering exceptional service to customers in every interaction.
  • Analyzed quarterly sales statistics and prepared analyses for corporate management.
Ttm Technologies, Inc. - General Manager
Anaheim, CA, 02/2003 - 03/2007
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability.
  • Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
  • Disseminated safety information and monitored employee compliance with regulatory and organizational policies.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Recruited, hired, and trained crew members on application of projects, customer relations, and customer service.
  • Developed initiatives for process improvement and reviewed and assessed ongoing operations.
  • Oversaw financial management, budget management, accounting and payroll activities.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
  • Implemented process innovations to improve overall performance and reduce labor costs.
  • Tracked and replenished inventory to maintain par levels.
  • Examined quantitative methods and techniques and approaches to optimize organizational operations and facilitate decision-making.
  • Performed staff management, task allocation, and materials coordination duties to surpass business goals.
  • Collaborated with subordinate managers to assess needs and optimize activities.
  • Cultivated and strengthened relationships with customers, vendors, and internal stakeholders.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Secured revenue and accurately monitored cash intake.

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Resume Overview

School Attended

  • Sumter High School
  • University of South Carolina Culinary Institute
  • University of South Carolina Upstate
  • Florence Darlington Technical College

Job Titles Held:

  • Restaurant Manager
  • Kitchen Manager
  • General Manager
  • General Manager

Degrees

  • High School Diploma
  • Culinary Arts
  • Some College (No Degree)
  • Associate of Arts

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