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Restaurant Manager Resume Example

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RESTAURANT MANAGER
Professional Summary

Experienced Hospitality Manager bringing demonstrated success in developing and motivating strong restaurant teams to drive profitability.. Talented leader offering over five years of experience in preparing and serving diverse foods. Motivates employees to exceed customer expectations in high-volume settings while maintaining strong quality and effective cost controls. Service-oriented with good multitasking, safety management and decision-making skills. Expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations.

Skills
  • ADP, Micros, Aloha Systems, InfoGenesis, OnTrack, Opera Reservation, Kronos, Microsoft Office, HOTSOS, Adaco, OpenTable
  • Inventory control and record keeping
  • Operations management
  • Counseling
  • On boarding and hiring
  • Point of Sale (POS) system operation
  • Conflict resolution techniques
  • Trained in performance and wage reviews
  • Payroll
  • Procedure development
  • Scheduling
  • Annual reports
  • Budgeting
Work History
12/2019 - CurrentRestaurant Manager | Company Name - City, State
  • Fine dining dinner service only restaurant generating $ 10 million annually.
  • Knowledge of workforce management software such as ADP, Kronos, OnTrack.
  • Increased restaurant's revenue and profitability by 15% by increasing dining covers/check average.
  • Comprehension of human capital management applications such as Human Resources, Budgeting, Time & Attendance, Employee Scheduling, Leave Management and Payroll.
  • Controlled labor and operating expenses through effective scheduling, budgeting, purchasing decisions and inventory.
  • Designed, developed and document standard operating procedures.
  • Managed projects in accordance with stakeholder's deadline, on track financially and creatively.
  • Ensured compliance with sanitation and safety regulations.
  • Created detailed reports on weekly, monthly and annual for revenues and expenses.
  • Nurture positive work environment and continuously coach staff on standard operating procedures.
  • Extensive food and alcohol knowledge by maintaining relationships with vendors.
12/2018 - 12/2019Stewarding Manager / F&B MIT | Company Name - City, State
  • Recognized as Manager of the Quarter January – March 2019.
  • Advance knowledge in Opera, Excel, Hotsos, Heath, ADP & Infogenesis.
  • Exposure to banquet operations and banquet staffing.
  • Manage Bi-Weekly payroll for 15+ employees.
  • Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, inventory and cash control.
  • Responsible for weekly forecast for each meal period and scheduled staff based on hotel & condo occupancy.
  • Increased department scores and implemented process and systems to assist in development.
  • Completed mini bar revamp project transforming current products to non-plastic options with respect to local flavors.
  • Actively involved in operation of four F&B outlets, provided recognition, promote good public relations, and handled complaints, concerns or special requests for guests, clients, and group contacts.
  • Prepared annual reports to budget and forecast for supplies, equipment and inventory for 2020.
  • Contribute to quarterly menu engineering accompanied by price comparison analysis.
  • Establish and follow up on sequence of service and service procedure.
08/2018 - 12/2018Food & Beverage Supervisor | Company Name - City, State
  • Responsible for supervising the operations of lobby bar and 3-meal dining restaurant.
  • Manage payroll through ADP and proper tip out in a tip pool system.
  • Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact for Guarantee of Fair Treatment/Open Door Policy process.
  • Involved in Forbes training program and making sure all staff are aware of brand standards and Forbes standards.
  • Ensure staff is working together as a team to ensure optimum service and that guest needs are met.
  • Complete scheduled inventories, stock and requisition necessary supplies.
10/2015 - 08/2018Lead Trainer - Server | Company Name - City, State
  • Recognized as Employee of the Quarter and Nominated for Employee of the Year in 2016.
  • Recruited for the opening of Burlock Coast restaurant build-out and product launch team.
  • Actively involved from menu planning to standard operating procedure development, in the hotel's initial re-positioning of its food and beverage offerings from luxury to lifestyle market trend.
  • Selected Employee Council Member: o Selected to represent approximately 30 staff members of the restaurant Food & Beverage department within the hotel monthly meetings to discuss ways to improve and maximize efficiency with the hotel's general manager o Compose problem resolutions while gaining insight on hotel budgeting, human capital and productivity, as well as departmental I.R.R.
  • Learning Coach / Trainer: o Developed and implemented server and bar apprentice training program by creating training manuals to ensure effective delivery of service to new team members o Trained and supervised roughly about 25 staff members on brand standards, procedures and Micros software o Created and actively re-assessed all processes and standard operating procedures to maintain business benefit of said processes.
Education
07/2018Florida International University, City, StateBachelor of Science: Hospitality Management

Casino Operations | Restaurant Management | Pool Operations | Banquet Operations

FLORIDA INTERNATIONAL UNIVERSITY, Chaplin SchoolHospitality & Tourism Management, City, StateGraduate:
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Resume Overview

School Attended

  • Florida International University
  • FLORIDA INTERNATIONAL UNIVERSITY, Chaplin SchoolHospitality & Tourism Management

Job Titles Held:

  • Restaurant Manager
  • Stewarding Manager / F&B MIT
  • Food & Beverage Supervisor
  • Lead Trainer - Server

Degrees

  • Bachelor of Science : Hospitality Management
    Graduate :

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