LiveCareer-Resume

restaurant manager resume example with 7+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Bilingual professional with 4+ years experience in operation management and 6+ years in customer service, hospitality and sales.

I am experienced in improving operational management systems and processes; ensuring all operations are carried on in an appropriate, cost-effective way.

Being a fast learner, I’m able to multitask with a strong focus on details.

I’m eligible to work within the USA, no sponsorship is required.

Skills

Excellent Computer Skills

Perfect knowledge of MS Oficce

Micromerchant Systems Pharmacy Software

Aldelo Restaurant Software

Hiring and training

Customer service

Social media management

Customer service

Menu planning, Catering

QuickBooks

Education
Brooklyn College of The City University of New York Brooklyn, NY Expected in 05/2022 Associate of Arts : Psychology - GPA :
National Aviation University Ukraine, Expected in 05/2015 Associate of Science : Computer Programming - GPA :
Work History
Westgate Resorts - Restaurant Manager
Haines City, FL, 07/2019 - Current
  • Optimized profits by controlling food, beverage and labor costs daily.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Maintained cleanliness and sanitation across all food service, storage, and preparation stations.
  • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
  • Built revenue by delivering innovative catering services, leading region in catering sales.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Recruiting and supervising staff.
  • Agreeing and managing budgets, planning menus.
  • Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines.
  • Promoting and marketing the business.
  • Overseeing stock levels, ordering supplies.
  • Handling customer enquiries and complaints, problem solving.
  • Taking reservation, greeting and advising customers.
  • Preparing and presenting staffing/sales reports, keeping statistical and financial records.
  • Assessing and improving profitability.
  • Handling administration and paperwork.
  • Liaising with customers, employees, suppliers, licensing authorities and sales representatives.
  • Making improvements to the running of the business and developing the restaurant.
  • Developed and maintained exceptional customer service standards.
  • Updated computer systems with new pricing and daily food specials.
Kroger - Front End Manager
Noblesville, IN, 03/2016 - 06/2019
  • Defined and documented office procedures, using updated SOPs to provide thorough and comprehensive training for all administrative support staff.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Created and optimized employee schedules to secure proper coverage for all shifts.
  • Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
  • Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Delivered key administrative support to coworkers, taking on additional tasks during peak times.
  • Oversaw shelf inventory and customer-focused loss prevention strategies.
  • Handling all administration duties.
  • Ensure routine smooth operations across pharmacy department.
  • Follow all opening and closing procedures for the pharmacy.
  • Maintain pharmacy and store protocols and procedures compliance.
  • Maintain and manage stock and OTC pharmacy store, manage ordering and keeping selling areas organized.
  • Monitored financial bookkeeping for accuracy and compliance, resolving identified discrepancies.
  • Evaluated financial reports and trend forecasts.
  • Cultivated strong customer relations and developed effective customer service standards.
  • Managed cash flow of store, including cashier operations, bookkeeping and security, maintain pharmacy budget.
  • Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
  • Reviewed employee performance and determined areas in need of improvement.
Noble House Hotels And Resorts - Front Desk Manager
Jekyll Island, GA, 12/2015 - 04/2016
  • Handling front office reception and administration duties, including greeting guests, answering phones, handling company inquiries, and sorting and distributing mail.
  • Maintain stuff schedule.
  • Schedule appointments and update appointment calendars.
  • Handling cashiering tasks, selling products and services, managed receptionist area.
  • Assisting the workers when needed.
Languages
English :
Full Professional
Negotiated :
Russian :
Native or Bilingual
Negotiated :
Ukrainian :
Native or Bilingual
Negotiated :

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Resume Overview

School Attended

  • Brooklyn College of The City University of New York
  • National Aviation University

Job Titles Held:

  • Restaurant Manager
  • Front End Manager
  • Front Desk Manager

Degrees

  • Associate of Arts
  • Associate of Science

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