LiveCareer-Resume

restaurant manager resume example with 8 years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

High energy and flexible employee known as efficient and creative shift leader and manager. Strong knowledge of food and beverage industry and retail. Veteran of managing diverse teams and maintaining ideal stock levels. Offering solid background of building and leading successful restaurant teams to handle more customers per day. Knowledgeable about safety and cleanliness standards and optimal inventory management strategies. Calm and level-headed in all situations.

Skills
  • Restaurant operations management
  • Customer service best practices
  • Menu development
  • Adaptable
  • Organization and prioritization
  • Staff development talent
  • Employee recruitment expertise
  • Influencing and persuasive
  • Full service restaurant background
  • Hiring and training
Experience
Restaurant Manager, 11/2017 - Current
Kahala Mandarin Oriental Honolulu, HI,
  • Performed checkouts of servers and bartenders to ensure that all tickets were accounted for.
  • Championed 100% guest satisfaction by providing excellent dining experience.
  • Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
  • Optimized profits by controlling food, beverage and labor costs daily.
  • Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
Server, 11/2017 - Current
Lake Region Healthcare Corp. Elbow Lake, MN,
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Collaborated with host, bus person and cook to efficiently serve food and beverage options.
  • Provided exceptional service to many customers per day at a very busy establishment.
  • Adhered to minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Calculated charges, issued table checks and collected payments from customers.
Bartender Shift Manager, 05/2016 - 10/2019
99 Restaurants Lowell, MA,
  • Managed daily administration and operations of beverage department, answering questions, monitoring task prioritization and handling all money transactions for the restaurant.
  • Placed weekly liquor orders and performed weekly liquor counts, maintaining adequate inventory.
  • Supervised cleanliness of guest service areas before, during and after service.
  • Checked identification of customers to verify age requirements needed to purchase alcohol.
  • Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
  • Multitasked to meet customer, business operations and server needs with minimal errors or delays.
  • Kept close track of bar tabs and transferred open tabs to dining area seamlessly, smoothing process for wait staff.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
  • Supported servers by preparing specialty drinks for patrons in all areas of establishment.
  • Monitored patrons to keep alcohol consumption at designated levels.
Server, 05/2013 - 06/2016
Lake Region Healthcare Corp. Fergus Falls, MN,
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Collaborated with host, bus person and cook to efficiently serve food and beverage options.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Suggested cocktail choices based on customer preference, daily specials and inventory availability.
Education and Training
: Hospitality Administration And Management, Expected in
-
Mid Michigan Community College - Harrison, MI
GPA:
Status -
  • Completed coursework in business management classes as well as hotel and lodging classes.
  • Transferred to different school to continue degree.
BBA: Global Studies, Expected in 05/2023
-
Washtenaw Community College - Ann Arbor, MI
GPA:
Status -

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Mid Michigan Community College
  • Washtenaw Community College

Job Titles Held:

  • Restaurant Manager
  • Server
  • Bartender Shift Manager
  • Server

Degrees

  • Some College (No Degree)
  • BBA

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: