Detail-oriented Restaurant Manager with 2 years of experience in food service management. Successful team leader with deep knowledge of hiring and training protocols. Budget-conscious when cutting service costs without sacrificing top-notch quality. Poised professional with extensive practice using conflict resolution techniques to drive smooth operations also I am a Dynamic Office Manager with 11 years of experience in supporting day-to-day operational functions to provide smooth-running business. Highly dependable, ethical and reliable support specialist and leader in blending advanced organizational, technical and business acumen. Crucial assistance to office staff and customers with eagerness and attentiveness with also being a Hands-on Manufacturer with outstanding skills in executing tests for fast-paced environments. Initiated preventive measures and utilized test instruments for optimal performance of systems. Strong mechanical skills with eye for detail in operations.
- Customer service best practices
- Restaurant operations management
- Hiring and training
- Customer-oriented
- Organization and prioritization
- Supervisory skills
- Marketing
- Issue and conflict resolution
- Multitasking
- Critical thinking
- MS Office
- Sales Techniques
- Microsoft
- Excell
- Time management
- Planning
- Bookkeeping
- Data entry
- Document control
- Accounts payable and receivable
- Mail management
- Senior leadership support
- Banking operations
- Scheduling and calendar management
- Billing
- Event coordination
- Training and coaching
- Project management
- ServSafe
Northbrook, IL, 10/2020 - Current
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Maintained cleanliness and sanitation across all food service, storage, and preparation stations.
- Optimized profits by controlling food, beverage and labor costs daily.
- Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
- Assigned tasks and oversaw employees to maintain compliance with food safety procedures and quality control guidelines.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Developed and maintained exceptional customer service standards.
- Counseled and disciplined staff, addressing issues promptly and providing constructive feedback.
- Key Holder
Pittsburgh, PA, 08/2020 - 09/2020
- Utilized Air powered torque wrenches and screwdrivers to fabricate new or repair existing transmission components.
- Adjusted controls or stopped machines and opened holding devices to correct problems.
- Monitored and evaluated equipment operations to identify failures or malfunctions and troubleshoot issues accordingly.
- Executed bench, machine and hand tool work by shaping, fitting and assembling machine parts from metal stock.
- Obtained appropriate tooling and fixtures to revise setups on calibrated test strands.
- Engaged in troubleshooting of machinery malfunctions through use of testing instruments and observation of defective equipment, listening and visually analyzing for sources of problems.
- Analyzed machine error messages and diagnostic test results to identify faults.
Brooklyn, NY, 09/2019 - 08/2020
Key Holder
- Oversaw all aspects of restaurant maintenance and cleanliness, assigning tasks to individual team members in alignment with operational and customer needs.
- Estimated potential worker issues to produce detailed resource documentation.
- Provided fast, friendly and knowledgeable service to all guests, including proactively promoting specials and enhancing sales of key menu items.
- Adhered to all food safety regulations.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Organized team efforts to maximize production, efficiency and customer satisfaction.
- Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
- Established good customer relations and excellent service to build and retain loyal customers.
- Maximized service levels through hands-on leadership.
- Worked in cooperation with front and back of house staff to ensure smooth operations.
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
- Uncovered, investigated and resolved customer complaints quickly and skillfully to maintain loyalty.
- Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
City, STATE, 08/2009 - 06/2020
- Increased office organization by developing filing system and customer database protocols.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Oversaw office inventory and timely reordering of supplies.
- Opening and closing loans
- Follow and implement all federal and state laws
- Answering Multiple Phone lines
- Cold calling
- Over saw office inventory and timely reordering of supplies.
- Advertising
- Marketing
- Process Loans (opening and closing)
- Handling and processing high volume cash transactions daily while ensuring each Monetary transactions are accurate
- Refinance Loans
- Updating customer person information, bankstatement and checkstubs while following Hippa Laws
- Fax, copier and scanning knowledge
- Drive and Promote Sales
- Monitor Sales Trends
- Sales Growth
- Report Sale Figures
- Scheduling
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Job Titles Held:
- Restaurant Manager
- Machine Operator Assembler
- Manager
- Manager
Degrees
- GED
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