Restaurant Manager resume example

I have experience managing the following departments Kitchen Manager, Bar, Host and Service Manager positions.

• Identified, investigated and corrected operational issues such as inventory waste or theft to keep business operating at optimal levels.
• Regularly updated computer systems with new pricing and daily food specials.
• Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
• Handled escalated customer complaints to provide full resolutions and promote loyalty.
• Performed checkouts of servers and bartenders to ensure that all tickets were accounted for.
• Initiated negotiations regarding vendor contracts and kept updated records of contracts.
• Prepared weekly payroll to keep up with projected weekly revenue.
• Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
• Created new safety procedures manual that met local regulations and was disseminated to all bartenders and wait staff.
• Built sales forecasts and schedules to reflected desired productivity targets.
• Optimized profits by controlling food, beverage and labor costs daily.
• Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
• Applied classic culinary training, awareness of market and menu trends, cost control process and team building to meet and exceed brand-based performance standards.
• Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
• Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
• Scheduled and directed staff in daily work assignments to maximize productivity.
• Determined root cause of performance trends and developed process improvement plans which targeted assurance in safety, health, quality and customer satisfaction.
• Maintained cleanliness and sanitation across all food service, storage, and preparation stations.
• Collaborated with trainees to bolster understanding of project management, safety and inventory waste to meet pre-established business thresholds for operation.
• Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
• Managed accounts payable, accounts receivable and payroll.

• Operated POS terminals to input orders, split bills and calculate totals.
• Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
• Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
• Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.

• Composed, proofread and distributed clean and professional business correspondence and internal team communications.
• Responded to telephone inquiries from clients and court officers and delivered information to inform and educate callers.
• Received and routed incoming calls and correspondence to promote timely communication.
• Maintained office safety by screening visitors, updating logs and issuing temporary passes.
• Maintained office supplies by checking stocks and placing orders.
• Kept executives up to date on changing business information by documenting meetings, tracking documentation and collecting team data.
• Kept reception area clean and organized to offer positive first impression to every visitor.
• Scheduled conferences and associated travel arrangements, including hotel, airfare and ground transportation.
• Set travel arrangements and gathered documents for management and executive staff meetings and trips.
• Generated shipment invoices, prepared packages and set up courier deliveries for customers.
• Established clear and consistent administrative procedures to minimize errors and avoidable delays.
• Guided administrative and professional staff through computer and software problems.
• Maintained master calendar for client appointments and court appearances.
• Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
• Drafted and corrected professional business letters, internal memoranda and less formal email communication.