LiveCareer-Resume

Restaurant Manager resume example with 16+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Seasoned Restaurant Manager offering solid background of building and leading successful restaurant teams to handle more than 400 customers per day. Knowledgeable about safety and cleanliness standards and optimal inventory management strategies. Calm and level-headed in all situations.

Skills
  • POS, Squirrel system expertise
  • Requisition processing
  • Administering payroll
  • Preparing contracts
  • Vendor relations skills
  • Inventory purchasing
  • Problem-solving
  • Database management
  • Prioritization and time management
  • Supervising clerical personnel
  • Back office operations
  • Managing automated systems
  • PC proficient
  • Customer service best practices
  • Full service restaurant background
  • Strong leader
  • Employee recruitment expertise
  • Organization and prioritization
  • Stable work history
  • Labor and food cost control
  • Proven sales record
  • Hiring and training
  • Staff development talent
  • Supervisory skills
  • Culinary arts education
  • Honed marketing skills
Education and Training
Virginia Highlands Community College Abingdon, VA Expected in : Business - GPA :

I havent obtained my college degree but I still maintain a desire to finish.

Castlewood High School Castlewood, VA Expected in 06/2000 High School Diploma : - GPA :
Experience
Local Public Eatery - Restaurant Manager
Seattle, WA, 01/2021 - Current
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Maintained cleanliness and sanitation across all food service, storage, and preparation stations.
  • Optimized profits by controlling food, beverage and labor costs daily.
  • Mentored front of house personnel on company policies customer service techniques and professional communication.
  • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
  • Applied classic culinary training, awareness of market and menu trends, cost control process and team building to meet and exceed brand-based performance standards.
  • Performed checkouts of servers and bartenders to ensure that all tickets were accounted for.
  • Determined root cause of performance trends and developed process improvement plans which targeted assurance in safety, health, quality and customer satisfaction.
  • Developed and maintained staff that provided hospitable, professional service while adhering to policies and business initiatives.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Assessed operational performance to measure compliance with regulatory, industry and brand standards.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
  • Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
  • Updated computer systems with new pricing and daily food specials.
  • Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
  • Counseled and disciplined staff, addressing issues promptly and providing constructive feedback.
  • Prepared weekly payroll to keep up with projected weekly revenue.
  • Managed accounts payable, accounts receivable and payroll.
  • Championed 100% guest satisfaction by providing excellent dining experience.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Local Public Eatery - Restaurant Manager
Seattle, WA, 04/2008 - 03/2020

I have experience managing the following departments Kitchen Manager, Bar, Host and Service Manager positions.

  • Identified, investigated and corrected operational issues such as inventory waste or theft to keep business operating at optimal levels.
  • Regularly updated computer systems with new pricing and daily food specials.
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
  • Handled escalated customer complaints to provide full resolutions and promote loyalty.
  • Performed checkouts of servers and bartenders to ensure that all tickets were accounted for.
  • Initiated negotiations regarding vendor contracts and kept updated records of contracts.
  • Prepared weekly payroll to keep up with projected weekly revenue.
  • Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
  • Created new safety procedures manual that met local regulations and was disseminated to all bartenders and wait staff.
  • Built sales forecasts and schedules to reflected desired productivity targets.
  • Optimized profits by controlling food, beverage and labor costs daily.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Applied classic culinary training, awareness of market and menu trends, cost control process and team building to meet and exceed brand-based performance standards.
  • Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Determined root cause of performance trends and developed process improvement plans which targeted assurance in safety, health, quality and customer satisfaction.
  • Maintained cleanliness and sanitation across all food service, storage, and preparation stations.
  • Collaborated with trainees to bolster understanding of project management, safety and inventory waste to meet pre-established business thresholds for operation.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Managed accounts payable, accounts receivable and payroll.
Wayne Resa - Server and Line Cook
Detroit, MI, 05/2006 - 01/2008
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
Gerald F. Sharp Attorney At Law - Secretary
City, STATE, 12/2003 - 01/2006
  • Composed, proofread and distributed clean and professional business correspondence and internal team communications.
  • Responded to telephone inquiries from clients and court officers and delivered information to inform and educate callers.
  • Received and routed incoming calls and correspondence to promote timely communication.
  • Maintained office safety by screening visitors, updating logs and issuing temporary passes.
  • Maintained office supplies by checking stocks and placing orders.
  • Kept executives up to date on changing business information by documenting meetings, tracking documentation and collecting team data.
  • Kept reception area clean and organized to offer positive first impression to every visitor.
  • Scheduled conferences and associated travel arrangements, including hotel, airfare and ground transportation.
  • Set travel arrangements and gathered documents for management and executive staff meetings and trips.
  • Generated shipment invoices, prepared packages and set up courier deliveries for customers.
  • Established clear and consistent administrative procedures to minimize errors and avoidable delays.
  • Guided administrative and professional staff through computer and software problems.
  • Maintained master calendar for client appointments and court appearances.
  • Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
  • Drafted and corrected professional business letters, internal memoranda and less formal email communication.

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Resume Overview

School Attended

  • Virginia Highlands Community College
  • Castlewood High School

Job Titles Held:

  • Restaurant Manager
  • Restaurant Manager
  • Server and Line Cook
  • Secretary

Degrees

  • High School Diploma

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