Restaurant Manager Resume Example Indorama Mason Inc

RESTAURANT MANAGER

Professional Summary

Talented leader offering over 6+ years of experience in preparing and serving diverse foods. Motivates employees to exceed customer expectations in high-volume settings while maintaining strong quality and effective cost controls. Service-oriented with good multitasking, safety management and decision-making skills.

Skills

Performance improvement
Recipes and menu planning
Food preparation and safety
Food plating and presentation
Point of Sale (POS) system operation
Order delivery practices
Staff Management
Inventory control and record keeping
Passion for customer satisfaction
Business operations expertise
Trained in performance and wage reviews

Staff Scheduling
Food service background
Cost-controls
Kitchen equipment operation and maintenance
Budgeting
Conflict resolution techniques
Dynamic, friendly hostess
Operations management
Recruitment
Exceptional customer service

Work History

Restaurant Manager, 09/2013 to 03/2020
Indorama Mason Inc – Fairfax, VA

Prepared for and executed new menu implementations.
Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
Developed, implemented and managed business plans to promote profitable food and beverage sales.
Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Managed 10 t0 15 persons team of cooks and back of house staff for high-end Indaroma restaurant.
Interacted positively with customers while promoting hotel facilities and services.
Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
Controlled purchases and inventory by negotiating prices and contracts with over 6 vendors.

Barista/Cashier, 01/2013 to 08/2013
Extra Perks Coffee Shop – Alexandria, VA

Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Maintained supply levels in counter and customer areas to meet typical demands.
Learned every menu preparation and numerous off-label drinks to meet all customer needs.
Created over 50 drinks in average shifts with consistently positive customer satisfaction scores.
Recommended products based on solid understanding of individual customer needs and preferences.
Memorized ingredients and recipes for 20 specialty drinks.
Prepared coffee, cleaned dining areas, opened register and carried out other opening duties.
Cultivated ability to recall customers' names and address each by name.
Cleaned counters, machines, utensils and seating areas daily.
Trained new team members with positive reinforcement and respectful, encouraging coaching.
Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
Prevented infections and maintained store professionalism by cleaning and sanitizing work areas every 15 minutes.
Created over 15 to 20 drinks in average shifts with consistently positive customer satisfaction scores.
Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
Completed over 4 successful cash audits to correctly balance drawers at end of each shift.
Made and served 70 t0 150 café beverages per day with speed, quality and consistency.

Server, 07/2012 to 01/2013
IHOP Restaurant – Brentwood, MD

Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Supervised restocking of salad bar and buffet for lunch and dinner service.
Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
Kept register accurate through correct billing, payment processing and cash management practices.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Prepared beverages and filled food orders for customers.
Managed food resources, memorized orders and coordinated service in 4 to 6 table restaurant.
Greeted and maintained relationships with regular customers.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Managed food resources, memorized orders and coordinated service in 4 to 6 table restaurant.

Multi-Units Store Manager, 08/2007 to 03/2012
Dunkin Donut – Alexandria, VA

Responsible for interacting with guests, monitoring store performance based on guest feedback and following up on consumer care compliments and complaints.
Simultaneously managed multiple stores.
Responsible for handling twenty-five employees' weekly schedules for store personnel.
Responsible for assessing all store employee's performance; conducting quarterly assistant manager and shift leader incentive reviews and annual overall performance reviews for all employees.
Complete daily cash management functions (cash reports, deposits, etc.) Managed weekly cost assessment (COGS) on foods and supplies in a report.
Complete inventories and other vendor orders weekly or as needed via DCP.
Responsible for coordinating monthly meetings with the management team.
Responsible for monitoring the performance/customer service and morale of store employees.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Resolved conflicts and negotiated mutually beneficial agreements between parties.

Education

High School DiplomaHayfield Secondary School - 7630 Telegraph Rd, Alexandria, VA 22315

Additional Information

AWARDS: , Brest Customer Service Award out of 25+ Dunkin Donuts in 2011 Received promotion to operate in multiple stores as manager in 2009

Certifications

Northern Virginia Food Manager License Expiration Date 8/07/2024

Resume Overview

Companies Worked For:

Indorama Mason Inc
Extra Perks Coffee Shop
IHOP Restaurant
Dunkin Donut

School Attended

Hayfield Secondary School

Job Titles Held:

Restaurant Manager
Barista/Cashier
Server
Multi-Units Store Manager

Degrees

High School Diploma

Restaurant Manager Resume Example

Resume Score: 80%

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