Restaurant Manager Resume Example
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RESTAURANT MANAGER
Professional Summary
Talented leader offering over 6+ years of experience in preparing and serving diverse foods. Motivates employees to exceed customer expectations in high-volume settings while maintaining strong quality and effective cost controls. Service-oriented with good multitasking, safety management and decision-making skills.
Skills
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Work History
Restaurant Manager, 09/2013 to 03/2020
Loews Hotels – Hollywood , CA
Loews Hotels – Hollywood , CA
- Prepared for and executed new menu implementations.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Managed 10 t0 15 persons team of cooks and back of house staff for high-end Indaroma restaurant.
- Interacted positively with customers while promoting hotel facilities and services.
- Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Controlled purchases and inventory by negotiating prices and contracts with over 6 vendors.
Barista/Cashier, 01/2013 to 08/2013
Hyatt – Huntington Beach , CA
Hyatt – Huntington Beach , CA
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Created over 50 drinks in average shifts with consistently positive customer satisfaction scores.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Memorized ingredients and recipes for 20 specialty drinks.
- Prepared coffee, cleaned dining areas, opened register and carried out other opening duties.
- Cultivated ability to recall customers' names and address each by name.
- Cleaned counters, machines, utensils and seating areas daily.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas every 15 minutes.
- Created over 15 to 20 drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Completed over 4 successful cash audits to correctly balance drawers at end of each shift.
- Made and served 70 t0 150 café beverages per day with speed, quality and consistency.
Server, 07/2012 to 01/2013
Snowbird Ski And Summer Resort – Snowbird Ski And Summer Resort , UT
Snowbird Ski And Summer Resort – Snowbird Ski And Summer Resort , UT
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Prepared beverages and filled food orders for customers.
- Managed food resources, memorized orders and coordinated service in 4 to 6 table restaurant.
- Greeted and maintained relationships with regular customers.
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
- Managed food resources, memorized orders and coordinated service in 4 to 6 table restaurant.
Multi-Units Store Manager, 08/2007 to 03/2012
Dunkin Donut – City , STATE
Dunkin Donut – City , STATE
- Responsible for interacting with guests, monitoring store performance based on guest feedback and following up on consumer care compliments and complaints.
- Simultaneously managed multiple stores.
- Responsible for handling twenty-five employees' weekly schedules for store personnel.
- Responsible for assessing all store employee's performance; conducting quarterly assistant manager and shift leader incentive reviews and annual overall performance reviews for all employees.
- Complete daily cash management functions (cash reports, deposits, etc.) Managed weekly cost assessment (COGS) on foods and supplies in a report.
- Complete inventories and other vendor orders weekly or as needed via DCP.
- Responsible for coordinating monthly meetings with the management team.
- Responsible for monitoring the performance/customer service and morale of store employees.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
Education
High School DiplomaHayfield Secondary School - City
Additional Information
- AWARDS: , Brest Customer Service Award out of 25+ Dunkin Donuts in 2011 Received promotion to operate in multiple stores as manager in 2009
Certifications
- Northern Virginia Food Manager License Expiration Date 8/07/2024
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Resume Overview
School Attended
- Hayfield Secondary School
Job Titles Held:
- Restaurant Manager
- Barista/Cashier
- Server
- Multi-Units Store Manager
Degrees
- High School Diploma
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