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Restaurant Manager Resume Example

Resume Score: 80%

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RESTAURANT MANAGER
Professional Summary

Talented leader offering over 6+ years of experience in preparing and serving diverse foods. Motivates employees to exceed customer expectations in high-volume settings while maintaining strong quality and effective cost controls. Service-oriented with good multitasking, safety management and decision-making skills.

Skills
  • Performance improvement
  • Recipes and menu planning
  • Food preparation and safety
  • Food plating and presentation
  • Point of Sale (POS) system operation
  • Order delivery practices
  • Staff Management
  • Inventory control and record keeping
  • Passion for customer satisfaction
  • Business operations expertise
  • Trained in performance and wage reviews
  • Staff Scheduling
  • Food service background
  • Cost-controls
  • Kitchen equipment operation and maintenance
  • Budgeting
  • Conflict resolution techniques
  • Dynamic, friendly hostess
  • Operations management
  • Recruitment
  • Exceptional customer service
Work History
Restaurant Manager, 09/2013 to 03/2020
Indorama Mason Inc – Fairfax, VA
  • Prepared for and executed new menu implementations.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Managed 10 t0 15 persons team of cooks and back of house staff for high-end Indaroma restaurant.
  • Interacted positively with customers while promoting hotel facilities and services.
  • Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Controlled purchases and inventory by negotiating prices and contracts with over 6 vendors.
Barista/Cashier, 01/2013 to 08/2013
Extra Perks Coffee Shop – Alexandria, VA
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Created over 50 drinks in average shifts with consistently positive customer satisfaction scores.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Memorized ingredients and recipes for 20 specialty drinks.
  • Prepared coffee, cleaned dining areas, opened register and carried out other opening duties.
  • Cultivated ability to recall customers' names and address each by name.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas every 15 minutes.
  • Created over 15 to 20 drinks in average shifts with consistently positive customer satisfaction scores.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Completed over 4 successful cash audits to correctly balance drawers at end of each shift.
  • Made and served 70 t0 150 café beverages per day with speed, quality and consistency.
Server, 07/2012 to 01/2013
IHOP Restaurant – Brentwood, MD
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Prepared beverages and filled food orders for customers.
  • Managed food resources, memorized orders and coordinated service in 4 to 6 table restaurant.
  • Greeted and maintained relationships with regular customers.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Managed food resources, memorized orders and coordinated service in 4 to 6 table restaurant.
Multi-Units Store Manager, 08/2007 to 03/2012
Dunkin Donut – Alexandria, VA
  • Responsible for interacting with guests, monitoring store performance based on guest feedback and following up on consumer care compliments and complaints.
  • Simultaneously managed multiple stores.
  • Responsible for handling twenty-five employees' weekly schedules for store personnel.
  • Responsible for assessing all store employee's performance; conducting quarterly assistant manager and shift leader incentive reviews and annual overall performance reviews for all employees.
  • Complete daily cash management functions (cash reports, deposits, etc.) Managed weekly cost assessment (COGS) on foods and supplies in a report.
  • Complete inventories and other vendor orders weekly or as needed via DCP.
  • Responsible for coordinating monthly meetings with the management team.
  • Responsible for monitoring the performance/customer service and morale of store employees.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
Education
High School DiplomaHayfield Secondary School - 7630 Telegraph Rd, Alexandria, VA 22315
Additional Information
  • AWARDS: , Brest Customer Service Award out of 25+ Dunkin Donuts in 2011 Received promotion to operate in multiple stores as manager in 2009
Certifications
  • Northern Virginia Food Manager License Expiration Date 8/07/2024
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Indorama Mason Inc
  • Extra Perks Coffee Shop
  • IHOP Restaurant
  • Dunkin Donut

School Attended

  • Hayfield Secondary School

Job Titles Held:

  • Restaurant Manager
  • Barista/Cashier
  • Server
  • Multi-Units Store Manager

Degrees

  • High School Diploma

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