restaurant manager resume example with 19 years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Efficient customer service representative with many diversified years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-stress environments. Enthusiastic Client Service professional, skilled in both individual and team roles, with expertise in training and mentoring new staff members. Positive and upbeat years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
Experience
06/1993 to 02/2002Restaurant ManagerLoews Hotels | Atlanta, GA,
Responsible for opening and/or closing of restaurant and bar daily.
Initiated negotiations regarding vendor contracts and kept updated records of contracts.
Developed and maintained staff that provided hospitable, professional service while adhering to policies and business initiatives.
Maintained cleanliness and sanitation across all food service, storage, and preparation stations.
Managed accounts payable, accounts receivable and payroll.
Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Optimized profits by controlling food, beverage and labor costs daily.
Efficiently resolved problems or concerns to satisfaction of all involved parties.
Developed and maintained exceptional customer service standards.
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
03/2000 to 06/2002Customer Service RepresentativeJ.F. Shea | Ocala, FL,
Reviewed, corrected and originated all orders from sales staff to manufacturers, vendors, and contractors. Coordinated all necessary parties as needed to ensure successful installations, including tear down of existing product, renovation of existing work space, and new builds.
Worked in conjunction with sales representatives, designers, and project managers from the beginning of a project until after completion to ensure customer satisfaction.
Reviewed backlog of all accounts daily to identify and prevent problem issues. Monitored shipping, receipt and installation of products and services associated with new installs and renovations. Intervened and remedied all backorder situations, including modifications and temporary rental equipment.
Communicated with clients, vendors and contractors consistently to maintain scheduled installs; prior to, during and after all installations, including all punchlist issues.
Assisted in resolving client purchase order and billing issues.
Called manufacturers regarding warranty issues and facilitated repairs or replacement of all defective products. Researched and aided clientele regarding products and service options.
De-escalated problematic customer concerns, maintaining calm, friendly, and professional demeanor.
Kept detailed records of customer accounts, including actions taken, issues resolved and all pertinent information, enabling every party to work in conjunction toward the best possible customer service experience.
04/2005 to 02/2013Facility Manager/Owner/OperatorCreative Learning Daycare | City, STATE,
Assessed all aspects of facility operations and employee activities to enforce and ensure adherence to workplace safety regulations. Maintained strict compliance with state licensing regulations.
Inspected equipment, facility grounds, external building structure, and systems on a daily basis.
Managed and directed facility staff of 3, including assignment delegation and timely completion.
Performed billing, collection and reporting functions for all company related departments.
Educated children daily, created and taught challenging personalized academic regimen for each child. 12 children in care at any given time between 2-12 years of age.
Met with prospective clients, established trustworthy relationships.
09/2002 to 11/2004Waitress/Event Coordinator SpecialistSettlers Bay | City, STATE,
Communicated with management and event vendors to verify appropriate and adequate accommodations for larger parties, weddings and special events.
Responsible for all set-up and tear down for special events, varying in size from a small gathering to a corporate event or wedding of several hundred. Responsible for maintaining several events at the same time on different floors as well as outdoors.
Ability to maintain professionalism during high stress, fluid situations and to resolve conflict quickly and thoroughly.
Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Supervised activities of dining room staff to maintain service levels and support guest needs.
Education and Training
Expected in 05/1991 to to High School Diploma | Wasilla High School, Wasilla, AKGPA:
Expected in 09/2002 to to Associate of Applied Science | Seeking Associates Degree. Deans List/Honor SocietMaricopa Community Colleges - Gateway Community College, Phoenix, AZGPA:
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Resume Overview
School Attended
Wasilla High School
Maricopa Community Colleges - Gateway Community College