Livecareer-Resume
JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenges with a successful team.

Skills
  • Restaurant operations management
  • Customer service best practices
  • Full service restaurant background
  • Supervisory skills
  • Bilingual in [English and Russian]
  • Influencing and persuasive
  • Staff development talent
  • Organization and prioritization
  • Employee recruitment expertise
  • Menu development
  • Adaptable
  • Hiring and training
  • Consistent communication
  • Delegate tasks to create an efficient work environment
  • Multitasking
  • Time management
  • Teamwork
Experience
02/2020 to Current Restaurant Manager Marriott Vacations Worldwide | San Antonio, TX,
  • Championed 100% guest satisfaction by providing excellent dining experience.
  • Estimated supply requirements based on historical needs and projected business levels by accounting for special local events or sports games.
  • Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.
  • Monitored business levels and realigned team positions to provide optimal coverage for customer demands and patronage patterns.
  • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
  • Assigned tasks and oversaw employees to ensure compliance with food safety procedures and quality control guidelines.
  • Trained workers in every restaurant position, including food preparation, money handling and cleaning roles.
  • Identified, investigated and corrected operational issues such as inventory waste or theft to keep business operating at optimal levels.
  • Mentored front of house personnel on company policies customer service techniques and professional communication.
  • Created new safety procedures manual that met local regulations and was disseminated to all bartenders and wait staff.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Performed checkouts of servers and bartenders to ensure that all tickets were accounted for.
  • Developed and maintained exceptional customer service standards.
  • Developed and maintained staff that provided hospitable, professional service while adhering to policies and business initiatives.
  • Maintained cleanliness and sanitation across all food service, storage, and preparation stations.
  • Determined root cause of performance trends and developed process improvement plans which targeted assurance in safety, health, quality and customer satisfaction.
  • Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Handled escalated customer complaints to provide full resolutions and promote loyalty.
  • Efficiently resolved problems or concerns to satisfaction of all involved parties.
  • Optimized profits by controlling food, beverage and labor costs daily.
  • Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
05/2019 to 08/2019 Car Salesman Caesars Entertainment Corporation | Biloxi, MS,
  • Provided every customer with professional and polite support for sales and service needs.
  • Met incoming customers at door to guide through showroom and sales lot.
  • Answered customer emails and telephone requests for information.
  • Managed sales negotiations and financing options.
  • Maximized customer satisfaction by resolving concerns with fast and knowledgeable service.
  • Greeted customers at arrival to build positive relationships and discuss vehicles.
  • Showcased vehicle features and took customers on test drives in local area.
  • Filled out paperwork to register vehicles and complete sales.
  • Oversaw customer test drives and demonstrated standard and optional features.
  • Sourced vehicles from other dealer lots and auctions.
  • Worked with customers and sales management to reach price agreements and explain all warranty, sales and option package procedures.
  • Responded to inquiries from potential customers via email and telephone.
03/2011 to 11/2014 Food Attendant Alfeos Pizzeria | City, STATE,
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Took orders, prepared foods and processed payments in full-service establishment.
  • Verified orders and bagged items for easy transport.
  • Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Resolved customer concerns and relayed relevant information to supervisor.
  • Train and develop new hires on the aspect of food handling and serving.
Education and Training
Expected in 06/2015 High School Diploma | Franklin High School, Franklin, MD, GPA:
Expected in 05/2020 Bachelor of Science | Politcal Science, Criminal Justice University of Charleston, Charleston, WV GPA:

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Resume Overview

School Attended

  • Franklin High School
  • University of Charleston

Job Titles Held:

  • Restaurant Manager
  • Car Salesman
  • Food Attendant

Degrees

  • High School Diploma
  • Bachelor of Science

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