Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenges with a successful team.

  • Restaurant operations management
  • Customer service best practices
  • Full service restaurant background
  • Supervisory skills
  • Bilingual in [English and Russian]
  • Influencing and persuasive
  • Staff development talent
  • Organization and prioritization
  • Employee recruitment expertise
  • Menu development
  • Adaptable
  • Hiring and training
  • Consistent communication
  • Delegate tasks to create an efficient work environment
  • Multitasking
  • Time management
  • Teamwork
02/2020 to Current Restaurant Manager Marriott Vacations Worldwide | San Antonio, TX,
  • Championed 100% guest satisfaction by providing excellent dining experience.
  • Estimated supply requirements based on historical needs and projected business levels by accounting for special local events or sports games.
  • Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.
  • Monitored business levels and realigned team positions to provide optimal coverage for customer demands and patronage patterns.
  • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
  • Assigned tasks and oversaw employees to ensure compliance with food safety procedures and quality control guidelines.
  • Trained workers in every restaurant position, including food preparation, money handling and cleaning roles.
  • Identified, investigated and corrected operational issues such as inventory waste or theft to keep business operating at optimal levels.
  • Mentored front of house personnel on company policies customer service techniques and professional communication.
  • Created new safety procedures manual that met local regulations and was disseminated to all bartenders and wait staff.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Performed checkouts of servers and bartenders to ensure that all tickets were accounted for.
  • Developed and maintained exceptional customer service standards.
  • Developed and maintained staff that provided hospitable, professional service while adhering to policies and business initiatives.
  • Maintained cleanliness and sanitation across all food service, storage, and preparation stations.
  • Determined root cause of performance trends and developed process improvement plans which targeted assurance in safety, health, quality and customer satisfaction.
  • Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Handled escalated customer complaints to provide full resolutions and promote loyalty.
  • Efficiently resolved problems or concerns to satisfaction of all involved parties.
  • Optimized profits by controlling food, beverage and labor costs daily.
  • Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
05/2019 to 08/2019 Car Salesman Caesars Entertainment Corporation | Biloxi, MS,
  • Provided every customer with professional and polite support for sales and service needs.
  • Met incoming customers at door to guide through showroom and sales lot.
  • Answered customer emails and telephone requests for information.
  • Managed sales negotiations and financing options.
  • Maximized customer satisfaction by resolving concerns with fast and knowledgeable service.
  • Greeted customers at arrival to build positive relationships and discuss vehicles.
  • Showcased vehicle features and took customers on test drives in local area.
  • Filled out paperwork to register vehicles and complete sales.
  • Oversaw customer test drives and demonstrated standard and optional features.
  • Sourced vehicles from other dealer lots and auctions.
  • Worked with customers and sales management to reach price agreements and explain all warranty, sales and option package procedures.
  • Responded to inquiries from potential customers via email and telephone.
03/2011 to 11/2014 Food Attendant Alfeos Pizzeria | City, STATE,
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Took orders, prepared foods and processed payments in full-service establishment.
  • Verified orders and bagged items for easy transport.
  • Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Resolved customer concerns and relayed relevant information to supervisor.
  • Train and develop new hires on the aspect of food handling and serving.
Education and Training
Expected in 06/2015 High School Diploma | Franklin High School, Franklin, MD, GPA:
Expected in 05/2020 Bachelor of Science | Politcal Science, Criminal Justice University of Charleston, Charleston, WV GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • Franklin High School
  • University of Charleston

Job Titles Held:

  • Restaurant Manager
  • Car Salesman
  • Food Attendant


  • High School Diploma
  • Bachelor of Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: