Hardworking restaurant professional skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism.
History of working on feet for long periods of time and training incoming staff.
Solid background in food service field, with 15 years of experience.
Goal-oriented driven to maximize revenue and productivity. Clear communicator with adaptable and innovative approach.
Motivated with expertise in mixology, beer, liquor and wine along with solid background in team leadership and operations with strong desire to drive business growth.
Multi-talented Bar & Food Manager able to transform under-performing establishments into successful operations. Motivational team builder and superior problem solver. Excel at overcoming challenges and streamlining operations for optimal efficiency.
Guided guests to appropriate seating for party size, provided with menus and warm hospitality .
Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Worked within Micro application to collect reservation information and communicate updates to guests.
Scheduled reservations, notified servers and managers of large groups in advance and prepared seating ahead of guests arrival.
Placed reservations through phone and email into the reservation book.
Supervised activities of dining room staff to maintain service levels and support guest needs.
Notified servers after seating parties in section for prompt service.
Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Answered customers' questions about hours, seating, current wait time and other information.
Walked through dining room during service to ensure guest satisfaction and advise servers and busing staff of specific service needs.
Helped restaurant staff set up small and large events to coordinate smooth execution.
Tracked seated guests and available seating using micro system.
Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
Answered telephone to provide establishment information and take party reservations.
Prepared banquet rooms for use, adjusting lights, sound volumes and room temperature to provide comfortable experiences for guests.
Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
Enhanced guests' experiences by fulfilling special requests during visits.
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