Restaurant Manager resume example with 9+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Innovative Restaurant Manager with more than 5 years of food preparation and service experience. Motivates team members to meet challenging customer demands in fast-paced environments. Never sacrifices quality, safety or cost control measures vital to sustainable business operations.
Skills
Customer service best practices
Labor and food cost control
Adaptable
Staffing And Scheduling
Brand standards promotion
Customer-oriented
Passion For Food
Restaurant Operations
Staffing And Scheduling
Food Preparation And Safety
Guest Satisfaction
Supervisory skills
Organization and prioritization
Management
Restaurant operations management
Proven sales record
Restaurant Operations
Passion For Food
Marketing And Advertising
Management
Food Plating And Presentation
Experience
Restaurant Manager, 05/2015 to Current Monarch Casino Black Hawk – Reno, NV,
Maintained cleanliness and sanitation across all food service, storage, and preparation stations.
Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
Optimized profits by controlling food, beverage and labor costs daily.
Assigned tasks and oversaw employees to maintain compliance with food safety procedures and quality control guidelines.
Scheduled and directed staff in daily work assignments to maximize productivity.
Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
Collaborated with trainees to bolster understanding of project management, safety and inventory waste to meet pre-established business thresholds for operation.
Performed checkouts of servers and bartenders to ensure that all tickets were accounted for.
Developed and maintained exceptional customer service standards.
Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
Determined root cause of performance trends and developed process improvement plans which targeted assurance in safety, health, quality and customer satisfaction.
Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Counseled and disciplined staff, addressing issues promptly and providing constructive feedback.
Conducted daily pre-shift and weekly departmental meetings to promote better organization and productivity.
Updated computer systems with new pricing and daily food specials.
Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
Developed and maintained staff that provided hospitable, professional service while adhering to policies and business initiatives.
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Security Officer, 02/2013 to 05/2015 Southeastern Health – Lumberton, NC,
Investigated alarms and disturbances to maintain safety.
Circulated among patrons and customers to keep abreast of emergent security situations.
Inspected parking lot to verify parking permits and ticketed or towed all unauthorized vehicles.
Patrolled and secured industrial and commercial premises to prevent intrusion.
Guarded restricted areas to prevent unauthorized entry.
Surveilled all areas within facility to identify suspicious behavior.
Responded to emergency situations quickly to minimize risk and injury.
Searched individuals and baggage for devices, weapons and other prohibited items.
Documented all security-related situations and submitted in-depth reports to Supervisorervisor.
Receiving Associate, 01/2012 to 02/2013 B. Braun Medical Inc. – Cleveland, OH,
Compared shipment contents with paperwork to support inventory accuracy and records management.
Prepared accurate shipping orders and bills of lading to direct and route materials.
Organized storage areas to maximize movement efficiency and minimize labor.
Reviewed work orders to check correctness of deliveries.
Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
Prepared shipments for postage through careful packing, sealing and labeling of materials.
Maintained productivity goals by organizing and transferring incoming shipments using stand-up and sit down forklifts. and [Type] equipment.
Operated lift and hand trucks to transfer materials to and from target areas.
Utilized software systems for organization/inventory control.
Education and Training
High School Diploma: , Expected in 08/2002 Southeast Academy - South Houston, TX, GPA:
Commissioned Security Officer: Certificate, Expected in 02/2013 Security Academy Of Texas - Houston, TX, GPA:
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