LiveCareer-Resume

restaurant manager resume example with 7+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Restaurant/General Manager with 6 years in restaurants. Strong career progression in casual dining. Highly dedicated to career growth.

Committed and hardworking Location manager with 4 years of experience directing food service. Well-rounded leader with talent for supervising employees. Swift problem solver with quick and effective solutions to wide array of issues.

Experienced Leader bringing demonstrated success in developing and motivating strong restaurant teams to assist customers.

Keeps all areas clean and sanitized while managing inventory and preventing waste. Positive and upbeat with customers and team members alike.

Skills
  • Marketing and Advertising
  • Performance improvement
  • Passion for customer satisfaction
  • Dynamic, friendly hostess
  • Staff Scheduling
  • Food service background
  • Staff Management
  • Conflict resolution techniques
  • Natural leader
  • Budgeting
Education
Taft Union High School Taft, CA Expected in 06/2010 : - GPA :
Taft College Taft, CA Expected in 08/2010 Associate of Business Administration : Business Administration - GPA :
Work History
Monarch Casino Black Hawk - Restaurant Manager
Black Hawk, CO, 05/2015 - Current
  • Led and directed team members on effective methods, operations and procedures.
  • Organized special events in restaurant, including team parties, and school luncheons.
  • Delivered in-depth training to workers in customer-facing roles to promote strong team performance.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Interacted positively with customers while promoting hotel facilities and services.
  • Carefully interviewed, selected, trained and supervised staff.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
  • Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
  • Promoted business through participation in and sponsorship of community events, including Local schools.
Catholic Health Services - Caregiver
Fort Lauderdale, FL, 06/2013 - 05/2015
  • Helped family members plan healthy meals, purchase ingredients and cook meals to provide adequate nutrition for client wellbeing.
  • Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
  • Worked to improve and enhance patient lives through effective and compassionate care.
  • Conferred with Hospice to discuss patient condition and medical care, helping to optimize treatments and enhance outcomes.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
  • Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
  • Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books.
  • Maintained frequent supervision of residents unable to call for assistance.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Recognized and reported abnormalities and/or changes in patients' health status to case manager.
  • Shopped for groceries regularly in order to keep house stocked with necessities.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Kept patients mentally alert by entertaining, conversing and reading aloud to patients.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Firstservice Residential - Hostess
Warminster, PA, 08/2013 - 08/2014
  • Assisted managers with quickly resolving service- and food-related issues.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Routinely supported other areas of restaurant as requested, including answering telephones and completing financial transactions for other staff members.

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Resume Overview

School Attended

  • Taft Union High School
  • Taft College

Job Titles Held:

  • Restaurant Manager
  • Caregiver
  • Hostess

Degrees

  • Associate of Business Administration

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