Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Committed and hardworking with 3 years of experience directing customers service. Well-rounded leader with talent for supervising employees. Swift problem solver with quick and effective solutions to wide array of issues. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of duties and obligation and training in management. Motivated to learn, grow and excel in any industry. Multi-talented consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.
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- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Led and directed team members on effective methods, operations and procedures.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Organized special events in restaurant, including receptions, promotions and corporate luncheons.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
- Helped general management develop prices based on inventory costs and portion sizes.
- Been nominated Best Nursing Assistant the entire time while in the service.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
- Helped patients effectively manage routine bathing, grooming and other hygiene needs.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Furthered skills by actively taking part in employee trainings and taking classes in subjects to improve caregiving.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Observed or examined patients to detect symptoms that required medical attention such as bruises, open wounds or blood in urine.
- Identified and reported unsafe situations to supervisors to maintain adherence to safety protocols.
- Provided patients with personal hygiene assistance by giving bedpans, baths, backrubs and assisting with travel to bathroom.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
- Expanded student understanding of texts by spearheading in-depth discussions and assigning exploratory essays to help students articulate knowledge.
- Employed diverse teaching approaches to help students of all abilities understand material.
- Delivered [40] hours per week of classroom lectures, instructing over [12] students per semester in Language Learning (Oral Listening and Written).
- Immersed students in unfamiliar cultures by devising hands-on activities.
- Oversaw day-to-day operations, including managing curriculum implementation and continuous improvement of industry best practices.
- Monitored student progress through test administration and adapted learning plans to optimize progress.
- Observed other instructors and lecturers, gathering valuable techniques to be implemented into future lectures and courses.
- Applied various teaching aids to minimize learning gaps and effectively instruct and motivate students.
- Tested students on materials presented in workshops and classes to assess grasp of material.
- Monitored social media and online sources for industry trends.
- Dean's List [Spring 2019]
- Dean's List [Summer 2019]
- Dean's List [Fall 2019]
- Dean's List [Spring 2020]
- Member of [PTK (Phi Theta Kappa)]
- Graduated with [4.0] GPA
- ServSafe
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School Attended
- Arizona Western College
Job Titles Held:
- Restaurant Manager
- Nursing Assistant
- Language Instructor
Degrees
- Associate of Arts
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