- Montgomery Street, San Francisco, CA 94105
- Home: (555) 432-1000
- Cell:
- resumesample@example.com
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. I offer proven leadership, problem-solving and team-building abilities that I've developed over a progressive career. I consistently empower employees to improve performance and maximize customer satisfaction through advanced training and mentoring. With my resourceful and forward-thinking I've assisted in developing opportunities to improve day-to-day operations. I'm excited to begin new challenge with a successful team. Please allow me to utilize the knowledge that I've acquired to expand your companies efficiency.
- Schedule and calendar management
- Relationship development
- Administrative support
- Problem resolution
- Customer service best practices
- Restaurant operations management
- Menu development
- Honed marketing skills
- Staff development talent
- Employee recruitment expertise
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- T.I.P.S. certified
- Influencing and persuasive
- Customer-oriented
- Adaptable
- Stable work history
- Hiring and training
- Full service restaurant background
- Brand standards promotion
- Labor and food cost control
- Organization and prioritization
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Restaurant Manager, 09/XXX7 to Current
Pitfire – Pasadena, CA,
- Worked closely with general manager, chef and cooks to determine menu plans for special events or occasions.
- Increased weekly revenue.
- Improved annual productivity.
- Obtained highest rating from county health department.
- Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.
- Estimated supply requirements based on historical needs and projected business levels by accounting for special local events or sports games.
- Monitored business levels and realigned team positions to provide optimal coverage for customer demands and patronage patterns.
- Created new safety procedures manual that met local regulations and was disseminated to all bartenders and wait staff.
- Trained workers in every restaurant position, including food preparation, money handling and cleaning roles.
- Identified, investigated and corrected operational issues such as inventory waste or theft to keep business operating at optimal levels.
- Assigned tasks and oversaw employees to ensure compliance with food safety procedures and quality control guidelines.
- Championed 100% guest satisfaction by providing excellent dining experience.
- Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
- Mentored front of house personnel on company policies customer service techniques and professional communication.
- Managed accounts payable, accounts receivable and payroll.
- Built revenue by delivering innovative catering services, leading region in catering sales.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
- Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
- Regularly updated computer systems with new pricing and daily food specials.
- Prepared weekly payroll to keep up with projected weekly revenue.
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
- Optimized profits by controlling food, beverage and labor costs daily.
- Collaborated with Executive Chef to analyze and approve all food and beverage selections.
- Determined root cause of performance trends and developed process improvement plans which targeted assurance in safety, health, quality and customer satisfaction.
- Assessed operational performance to measure compliance with regulatory, industry and brand standards.
- Applied classic culinary training, awareness of market and menu trends, cost control process and team building to meet and exceed brand-based performance standards.
- Efficiently resolved problems or concerns to satisfaction of all involved parties.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Built sales forecasts and schedules to reflected desired productivity targets.
- Maintained cleanliness and sanitation across all food service, storage, and preparation stations.
- Ensured proper cleanliness was maintained in all areas of bar and front of house.
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
- Handled escalated customer complaints to provide full resolutions and promote loyalty.
- Developed and maintained staff that provided hospitable, professional service while adhering to policies and business initiatives.
- Performed checkouts of servers and bartenders to ensure that all tickets were accounted for.
- Developed and maintained exceptional customer service standards.
- Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
- Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
- Initiated negotiations regarding vendor contracts and kept updated records of contracts.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Counseled and disciplined staff, addressing issues promptly and providing constructive feedback.
Dance Instructor, 08/XXX5 to 08/XXX7
Sahuarita Unified School District – Sahuarita, AZ,
- Planned and oversaw marketing plans to increase studio business.
- Helped with coordination and administration of complete dance program.
- Instructed students, with particular focus on ballet, hip hop, and jazz styles.
- Devised and directed group and individual dance performances.
- Collaborated in team-based environment to uphold instruction quality and continuity of service to all students.
- Coordinated supply inventory and maintained all facility equipment in good working order.
- Upheld all studio guidelines and legal requirements.
- Provided individual instruction to students.
- Set up special open houses to gain new clients.
- Learned valuable techniques from observing other instructors to use in future courses.
- Developed and deployed assessment strategies involving both oral and written approaches for optimal review of student abilities.
- Worked closely with department head to create plan of support for students planning to take courses during summer months and over winter break.
- Lectured full classrooms of students on various self-improvement subjects.
- Planned classes focusing on instruction, demonstration and work time.
- Managed curriculum development and daily facility operations in alignment with corporate objectives.
- Optimized learning processes through research and development of innovative learning methods.
- Developed guides and course materials focused on reinforcing lecture information and helping students learn.
- Evaluated student progress and adjusted learning plans to foster progress.
- Established objectives for all lessons, modules and projects.
- Helped students meet diverse professional development goals.
- Built rapport with students and parents to increase academic success and parent engagement.
- Built positive relationships with students, parents, colleagues and administrators.
Restaurant Manager, 01/XXX4 to 08/XXX7
Pitfire – Costa Mesa, CA,
- Handled incoming and outgoing correspondence, including mail, e-mail and faxes.
- Organized personal and professional calendars.
- Oversaw heavy load of administrative tasks while verifying accuracy and prompt completion of paperwork.
- Restocked office and break room supplies independently to maximize team productivity.
- Set up and maintained physical and electronic filing systems.
- Interacted with supervisor and various experts to address escalated issues.
- Managed phone calls from clients during CEO's absences and delivered informative answers to questions.
- Listened to customer needs, identified solutions and explained latest promotions.
- Greeted all guests with positive demeanor and asked open-ended questions to determine requirements.
- Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures.
High School Diploma: , Expected in XXX0
Annapolis High School - Dearborn Heights, MI
GPA:
: Political Science And Government, Expected in
Central Michigan University - Mount Pleasant, MI
GPA:
: Biology, Expected in
Henry Ford College - Dearborn, MI
GPA:
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