Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. I offer proven leadership, problem-solving and team-building abilities that I've developed over a progressive career. I consistently empower employees to improve performance and maximize customer satisfaction through advanced training and mentoring. With my resourceful and forward-thinking I've assisted in developing opportunities to improve day-to-day operations. I'm excited to begin new challenge with a successful team. Please allow me to utilize the knowledge that I've acquired to expand your companies efficiency.
Skills
Schedule and calendar management
Relationship development
Administrative support
Problem resolution
Customer service best practices
Restaurant operations management
Menu development
Honed marketing skills
Staff development talent
Employee recruitment expertise
T.I.P.S. certified
Influencing and persuasive
Customer-oriented
Adaptable
Stable work history
Hiring and training
Full service restaurant background
Brand standards promotion
Labor and food cost control
Organization and prioritization
Experience
Restaurant Manager, 09/XXX7 to Current Pitfire – Pasadena, CA,
Worked closely with general manager, chef and cooks to determine menu plans for special events or occasions.
Increased weekly revenue.
Improved annual productivity.
Obtained highest rating from county health department.
Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.
Estimated supply requirements based on historical needs and projected business levels by accounting for special local events or sports games.
Monitored business levels and realigned team positions to provide optimal coverage for customer demands and patronage patterns.
Created new safety procedures manual that met local regulations and was disseminated to all bartenders and wait staff.
Trained workers in every restaurant position, including food preparation, money handling and cleaning roles.
Identified, investigated and corrected operational issues such as inventory waste or theft to keep business operating at optimal levels.
Assigned tasks and oversaw employees to ensure compliance with food safety procedures and quality control guidelines.
Championed 100% guest satisfaction by providing excellent dining experience.
Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
Mentored front of house personnel on company policies customer service techniques and professional communication.
Managed accounts payable, accounts receivable and payroll.
Built revenue by delivering innovative catering services, leading region in catering sales.
Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Regularly updated computer systems with new pricing and daily food specials.
Prepared weekly payroll to keep up with projected weekly revenue.
Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
Optimized profits by controlling food, beverage and labor costs daily.
Collaborated with Executive Chef to analyze and approve all food and beverage selections.
Determined root cause of performance trends and developed process improvement plans which targeted assurance in safety, health, quality and customer satisfaction.
Assessed operational performance to measure compliance with regulatory, industry and brand standards.
Applied classic culinary training, awareness of market and menu trends, cost control process and team building to meet and exceed brand-based performance standards.
Efficiently resolved problems or concerns to satisfaction of all involved parties.
Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
Built sales forecasts and schedules to reflected desired productivity targets.
Maintained cleanliness and sanitation across all food service, storage, and preparation stations.
Ensured proper cleanliness was maintained in all areas of bar and front of house.
Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
Handled escalated customer complaints to provide full resolutions and promote loyalty.
Developed and maintained staff that provided hospitable, professional service while adhering to policies and business initiatives.
Performed checkouts of servers and bartenders to ensure that all tickets were accounted for.
Developed and maintained exceptional customer service standards.
Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
Initiated negotiations regarding vendor contracts and kept updated records of contracts.
Scheduled and directed staff in daily work assignments to maximize productivity.
Counseled and disciplined staff, addressing issues promptly and providing constructive feedback.
Dance Instructor, 08/XXX5 to 08/XXX7 Sahuarita Unified School District – Sahuarita, AZ,
Planned and oversaw marketing plans to increase studio business.
Helped with coordination and administration of complete dance program.
Instructed students, with particular focus on ballet, hip hop, and jazz styles.
Devised and directed group and individual dance performances.
Collaborated in team-based environment to uphold instruction quality and continuity of service to all students.
Coordinated supply inventory and maintained all facility equipment in good working order.
Upheld all studio guidelines and legal requirements.
Provided individual instruction to students.
Set up special open houses to gain new clients.
Learned valuable techniques from observing other instructors to use in future courses.
Developed and deployed assessment strategies involving both oral and written approaches for optimal review of student abilities.
Worked closely with department head to create plan of support for students planning to take courses during summer months and over winter break.
Lectured full classrooms of students on various self-improvement subjects.
Planned classes focusing on instruction, demonstration and work time.
Managed curriculum development and daily facility operations in alignment with corporate objectives.
Optimized learning processes through research and development of innovative learning methods.
Developed guides and course materials focused on reinforcing lecture information and helping students learn.
Evaluated student progress and adjusted learning plans to foster progress.
Established objectives for all lessons, modules and projects.
Helped students meet diverse professional development goals.
Built rapport with students and parents to increase academic success and parent engagement.
Built positive relationships with students, parents, colleagues and administrators.
Restaurant Manager, 01/XXX4 to 08/XXX7 Pitfire – Costa Mesa, CA,
Handled incoming and outgoing correspondence, including mail, e-mail and faxes.
Organized personal and professional calendars.
Oversaw heavy load of administrative tasks while verifying accuracy and prompt completion of paperwork.
Restocked office and break room supplies independently to maximize team productivity.
Set up and maintained physical and electronic filing systems.
Interacted with supervisor and various experts to address escalated issues.
Managed phone calls from clients during CEO's absences and delivered informative answers to questions.
Listened to customer needs, identified solutions and explained latest promotions.
Greeted all guests with positive demeanor and asked open-ended questions to determine requirements.
Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures.
Education and Training
High School Diploma: , Expected in XXX0 Annapolis High School - Dearborn Heights, MI GPA:
: Political Science And Government, Expected in Central Michigan University - Mount Pleasant, MI GPA:
: Biology, Expected in Henry Ford College - Dearborn, MI GPA:
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