Restaurant Manager Resume Example Pitfire

RESTAURANT MANAGER

Summary

Passionate, spirited and classically trained culinary professional, skilled in building relationships and developing high-performing teams. Leader in delivery of excellent customer service, directing operations and achieving culinary excellence. Equipped to apply restaurant operational experience to grow world-class organizations. Dedicated to food safety, customer service best practices and quality food service. Accomplished [Job Title] with [Number]-year proven ability to drive sales growth, reduce costs and build business relations.

Skills

Restaurant operations management
Customer-oriented
Hiring and training

Stable work history
Strong leader

Experience

Pitfire | Manhattan Beach , CARestaurant Manager03/2017 - 03/2020

Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
Estimated supply requirements based on historical needs and projected business levels by accounting for special local events or sports games.
Identified, investigated and corrected operational issues such as inventory waste or theft to keep business operating at optimal levels.
Monitored business levels and realigned team positions to provide optimal coverage for customer demands.
Championed 100% guest satisfaction by providing excellent dining experience.
Mentored front of house personnel on company policies customer service techniques and professional communication.
Created new safety procedures manual that met local regulations and was disseminated to all bartenders and wait staff.
Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.
Developed and maintained staff that provided hospitable, professional service while adhering to policies and business initiatives.
Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
Regularly updated computer systems with new pricing and daily food specials.
Prepared weekly payroll to keep up with projected weekly revenue.
Initiated negotiations regarding vendor contracts and kept updated records of contracts.
Developed and maintained exceptional customer service standards.
Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
Determined root cause of performance trends and developed process improvement plans which targeted assurance in safety, health, quality and customer satisfaction.
Improved annual productivity by [number] percent.
Managed accounts payable, accounts receivable and payroll.
Assessed operational performance to measure compliance with regulatory, industry and brand standards.
Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
Maintained cleanliness and sanitation across all food service, storage, and preparation stations.
Scheduled and directed staff in daily work assignments to maximize productivity.
Counseled and disciplined staff, addressing issues promptly and providing constructive feedback.
Ensured proper cleanliness was maintained in all areas of bar and front of house.
Worked closely with [Job title], chef and cooks to determine menu plans for special events or occasions.
Increased weekly revenue by [number] percent.
Built revenue by delivering innovative catering services, leading region in catering sales.
Applied classic culinary training, awareness of market and menu trends, cost control process and team building to meet and exceed brand-based performance standards.
Efficiently resolved problems or concerns to satisfaction of all involved parties.
Built sales forecasts and schedules to reflected desired productivity targets.
Performed checkouts of servers and bartenders to ensure that all tickets were accounted for.
Collaborated with Executive Chef to analyze and approve all food and beverage selections.

Valmont Industries, Inc. | Fort Meade , FLJanitor10/2015 - 01/2017

Removed breakfast and lunch garbage after each meal period.
Moved and carried equipment and furniture.
Removed soiled service ware and set tables with clean silverware and glassware.
Emptied all trash cans and replaced liners, disposing of all refuse in proper receptacles for garbage and recycling collections.
Responded to [Job Title] and [Job Title] requests for building and maintenance repairs and cleanups immediately.
Organized custodial closets to reduce time looking for needed shift items.
Maintained inventory of cleaning supplies and documented items requiring reorder.
Traveled to and from work sites to meet needs of employees and visitors at different [Type] facilities.
Maintained [Type] and [Type] equipment on [Timeframe] basis, improving overall longevity of custodial machines.
Inspected previously washed dishes to check for cleanliness.
Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
Maintained all janitorial equipment and performed minor repairs to extend life and avoid malfunctions.
Cautiously operated [Type] and [Type] equipment while adhering to all corporate safety measures.
Reduced conflicts among [Job title]s by employing such skills as [Skill] and [Skill].
Checked inventory for required supplies, including [Type] and [Type] and made lists for [Job title], documenting needed cleaning products.
Dusted furniture, walls, machines and equipment, replaced burned out lightbulbs and performed [Task] for [Number]-room office building.
Assessed functionality of cleaning equipment and performed repairs when needed.
Gathered and emptied trash and recycling bins.

Chipotle | North Olmsted , OHRestaurant Team Member06/2013 - 02/2016

Assisted at the drive-thru window by swiftly handling cash and credit card transactions.
Upsold items to paying customers, including [Food item] and [Food item], which helped to boost shift revenues.
Dispensed, poured and mixed water, soft drinks and [Type] beverages.
Prepared large batches of [Type] food according to standard recipes.
Worked with food service team members to handle every customer need and build brand loyalty.
Reviewed contents on food trays to check receiving complete order.
Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
Cleaned and sanitized kitchen equipment, service and dining areas to prevent spreading germs.
Monitored and counted food stock and supplies to reorder on time.
Received food orders from patients and families, and explained offerings.
Washed and sanitized dishes after every use to protect customers.
Took customers' orders by recording requested menu items, substitutions and add-ons.

Education and Training

Jess Lanier High School | City, StateGED

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Restaurant Manager Resume Example

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