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Restaurant Manager Resume Example

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RESTAURANT MANAGER
Summary

Passionate, spirited and classically trained culinary professional, skilled in building relationships and developing high-performing teams. Leader in delivery of excellent customer service, directing operations and achieving culinary excellence. Equipped to apply restaurant operational experience to grow world-class organizations. Dedicated to food safety, customer service best practices and quality food service. Accomplished [Job Title] with [Number]-year proven ability to drive sales growth, reduce costs and build business relations.

Skills
  • Restaurant operations management
  • Customer-oriented
  • Hiring and training
  • Stable work history
  • Strong leader
Experience
Charley's | Hoover, ALRestaurant Manager03/2017 - 03/2020
  • Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
  • Estimated supply requirements based on historical needs and projected business levels by accounting for special local events or sports games.
  • Identified, investigated and corrected operational issues such as inventory waste or theft to keep business operating at optimal levels.
  • Monitored business levels and realigned team positions to provide optimal coverage for customer demands.
  • Championed 100% guest satisfaction by providing excellent dining experience.
  • Mentored front of house personnel on company policies customer service techniques and professional communication.
  • Created new safety procedures manual that met local regulations and was disseminated to all bartenders and wait staff.
  • Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.
  • Developed and maintained staff that provided hospitable, professional service while adhering to policies and business initiatives.
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
  • Regularly updated computer systems with new pricing and daily food specials.
  • Prepared weekly payroll to keep up with projected weekly revenue.
  • Initiated negotiations regarding vendor contracts and kept updated records of contracts.
  • Developed and maintained exceptional customer service standards.
  • Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
  • Determined root cause of performance trends and developed process improvement plans which targeted assurance in safety, health, quality and customer satisfaction.
  • Improved annual productivity by [number] percent.
  • Managed accounts payable, accounts receivable and payroll.
  • Assessed operational performance to measure compliance with regulatory, industry and brand standards.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Maintained cleanliness and sanitation across all food service, storage, and preparation stations.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Counseled and disciplined staff, addressing issues promptly and providing constructive feedback.
  • Ensured proper cleanliness was maintained in all areas of bar and front of house.
  • Worked closely with [Job title], chef and cooks to determine menu plans for special events or occasions.
  • Increased weekly revenue by [number] percent.
  • Built revenue by delivering innovative catering services, leading region in catering sales.
  • Applied classic culinary training, awareness of market and menu trends, cost control process and team building to meet and exceed brand-based performance standards.
  • Efficiently resolved problems or concerns to satisfaction of all involved parties.
  • Built sales forecasts and schedules to reflected desired productivity targets.
  • Performed checkouts of servers and bartenders to ensure that all tickets were accounted for.
  • Collaborated with Executive Chef to analyze and approve all food and beverage selections.
Diversified Maintenance Systems LLC | Homewood, ALJanitor10/2015 - 01/2017
  • Removed breakfast and lunch garbage after each meal period.
  • Moved and carried equipment and furniture.
  • Removed soiled service ware and set tables with clean silverware and glassware.
  • Emptied all trash cans and replaced liners, disposing of all refuse in proper receptacles for garbage and recycling collections.
  • Responded to [Job Title] and [Job Title] requests for building and maintenance repairs and cleanups immediately.
  • Organized custodial closets to reduce time looking for needed shift items.
  • Maintained inventory of cleaning supplies and documented items requiring reorder.
  • Traveled to and from work sites to meet needs of employees and visitors at different [Type] facilities.
  • Maintained [Type] and [Type] equipment on [Timeframe] basis, improving overall longevity of custodial machines.
  • Inspected previously washed dishes to check for cleanliness.
  • Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
  • Maintained all janitorial equipment and performed minor repairs to extend life and avoid malfunctions.
  • Cautiously operated [Type] and [Type] equipment while adhering to all corporate safety measures.
  • Reduced conflicts among [Job title]s by employing such skills as [Skill] and [Skill].
  • Checked inventory for required supplies, including [Type] and [Type] and made lists for [Job title], documenting needed cleaning products.
  • Dusted furniture, walls, machines and equipment, replaced burned out lightbulbs and performed [Task] for [Number]-room office building.
  • Assessed functionality of cleaning equipment and performed repairs when needed.
  • Gathered and emptied trash and recycling bins.
Subway | Homewood, ALRestaurant Team Member06/2013 - 02/2016
  • Assisted at the drive-thru window by swiftly handling cash and credit card transactions.
  • Upsold items to paying customers, including [Food item] and [Food item], which helped to boost shift revenues.
  • Dispensed, poured and mixed water, soft drinks and [Type] beverages.
  • Prepared large batches of [Type] food according to standard recipes.
  • Worked with food service team members to handle every customer need and build brand loyalty.
  • Reviewed contents on food trays to check receiving complete order.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Cleaned and sanitized kitchen equipment, service and dining areas to prevent spreading germs.
  • Monitored and counted food stock and supplies to reorder on time.
  • Received food orders from patients and families, and explained offerings.
  • Washed and sanitized dishes after every use to protect customers.
  • Took customers' orders by recording requested menu items, substitutions and add-ons.
Education and Training
Jess Lanier High School | Bessemer, ALGED
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Resume Overview

Companies Worked For:

  • Charley's
  • Diversified Maintenance Systems LLC
  • Subway

School Attended

  • Jess Lanier High School

Job Titles Held:

  • Restaurant Manager
  • Janitor
  • Restaurant Team Member

Degrees

  • GED

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