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Restaurant Manager Resume Example

Resume Score: 80%

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RESTAURANT MANAGER
Skills
  • Customer service best practices
  • Restaurant operations management
  • Organization and prioritization
  • Proven sales record
  • Labor and food cost control
  • Hiring and training
  • Employee recruitment expertise
  • Stable work history
  • Supervisory skills
  • Brand standards promotion
  • Staff development talent
  • Adaptable
  • Customer-oriented
Education and Training
07/2017
High School Diploma
Smart Horizons Careers Killeen, TX
07/2017
Vocational Program - Hotel, Motel, And Restaurant Management
SMART HORIZONS CAREERS Killeen, TX
03/2019
Ph.D. - Restaurant Management
Pizzahut Academy Plano, TX
03/2014
Vocational Program Management Capstone Business Ma - Restaurant Management
Hamburger University
06/2011
Social Work (Behavior Intervention Training) - Social Work
University of Texas At AustinAustin, TX
Summary

Passionate, spirited and classically trained culinary professional, skilled in building relationships and developing high-performing teams. Leader in delivery of excellent customer service, directing operations and achieving culinary excellence. Equipped to apply restaurant operational experience to grow world-class organizations. Dedicated to food safety, customer service best practices and quality food service. Accomplished Restaurant Manager with 15-year proven ability to drive sales growth, reduce costs and build business relations.

Experience
Restaurant ManagerRmc pizza hut | Gatesville, TX11/2015 - Current
  • Estimated supply requirements based on historical needs and projected business levels by accounting for special local events or sports games.
  • Monitored business levels and realigned team positions to provide optimal coverage for customer demands and patronage patterns.
  • Assigned tasks and oversaw employees to ensure compliance with food safety procedures and quality control guidelines.
  • Trained workers in every restaurant position, including food preparation, money handling and cleaning roles.
  • Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.
  • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
  • Identified, investigated and corrected operational issues such as inventory waste or theft to keep business operating at optimal levels.
  • Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
  • Determined root cause of performance trends and developed process improvement plans which targeted assurance in safety, health, quality and customer satisfaction.
  • Built sales forecasts and schedules to reflected desired productivity targets.
  • Optimized profits by controlling food, beverage and labor costs daily.
  • Counseled and disciplined staff, addressing issues promptly and providing constructive feedback.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
Restaurant Training ManagerMcDonald's HalJohn INC | Killeen, TX06/1999 - 11/2015
  • Identified, investigated and corrected operational issues such as inventory waste or theft to keep business operating at optimal levels.
  • Managed kitchen staff team of 8 and assigned various stages of food production.
  • Redesigned training program for new employees to decrease training time by 15%.
  • Supervised team of 65 employees in restaurant establishment, maintaining positive and productive atmosphere to enhance employee experience.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Handled escalated customer complaints to provide full resolutions and promote loyalty.
  • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
  • Monitored business levels and realigned team positions to provide optimal coverage for customer demands and patronage patterns.
  • Coached kitchen team members and motivated performance in order to achieve demanding objectives in high-volume kitchen settings.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Decreased waste by 3% through effectively training employees, introducing waste programs and effectively managing employee mistakes.
  • Maintained optimal inventory levels and kept food costs in line with budget limitations.
  • Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.
  • Oversaw hiring, training and development of kitchen employees.
  • Managed inventory records and supply orders to cut costs by 3%.
  • Trained workers in every restaurant position, including food preparation, money handling and cleaning roles.
Restaurant General ManagerJack In The Box | Killeen, TX03/2010 - 05/2014
  • Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
  • Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
  • Monitored and trained service team members on suggestive selling practices and continuous sales growth of beverage, appetizer, add-on and desserts.
  • Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
  • Established restaurant business plan by surveying restaurant demands, identifying and evaluating competitors and preparing financial and sales projections.
  • Performed accurate monthly inventories of supplies and equipment, including food, beverage, glassware and utensils.
  • Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
  • Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
  • Reduced food waste 4% by overseeing and planning ingredients, anticipated customers and popularity of items.
  • Hired qualified staff to fill management and crew positions.
  • Scheduled over 35 employees by assigning shifts.
  • Sought out and implemented methods to improve service and team performance to boost business sustainability.
  • Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
  • Priced and ordered food products, kitchen equipment and food service supplies.
  • Enforced staff performance and service standards to deliver consistent and positive customer experiences.
  • Established restaurant business plan by conferring with people in community to select food and beverage offerings.
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Resume Overview

Companies Worked For:

  • Rmc pizza hut
  • McDonald's HalJohn INC
  • Jack In The Box

School Attended

  • Smart Horizons Careers
  • SMART HORIZONS CAREERS
  • Pizzahut Academy
  • Hamburger University
  • University of Texas At Austin

Job Titles Held:

  • Restaurant Manager
  • Restaurant Training Manager
  • Restaurant General Manager

Degrees

  • High School Diploma
    Vocational Program - Hotel, Motel, And Restaurant Management
    Ph.D. - Restaurant Management
    Vocational Program Management Capstone Business Ma - Restaurant Management
    Social Work (Behavior Intervention Training) - Social Work

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