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restaurant manager resume example with 14+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Executive Summary

 

Organized high-energy Sales Manager with 11 plus years sales experience well as successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.


Core Qualifications
  • Administration and Management
  • Active Learning 
  • Judgment and Decision Making
  • Critical Thinking
  • Persuasion
  • Time Management
  • Excellent Closer
  • Active Listener
  • Negotiation
  • Education, Training, Coaching
  • Budgets
  • Staff training
  • Supervision and training
  • Calm under pressure
  • Excellent communication skills
  • Strong lead development skills
  • Sales force training
  • Energetic
  • Resolution-oriented
  • Exceptional multi-tasker 
  • Team leadership  
  • Cheerful and energetic
Professional Experience
Restaurant Manager, 01/2016 to Current
Pm Hotel GroupWesthampton, NJ,
  • Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Efficiently resolved problems or concerns to the satisfaction of all involved parties.
  • Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
  • Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
  • Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.
  • Developed and maintained exceptional customer service standards. Optimized profits by controlling food, beverage and labor costs on a daily basis.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Increased weekly revenue by 2% percent.
  • Improved annual productivity by 20% percent.
Restaurant Manager, 06/2015 to 01/2016
Pm Hotel GroupWilloughby, OH,
  • Count money and make bank deposits.
  • Investigate and resolve complaints regarding food quality, service, or accommodations Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted.
  • Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.
  • Maintain food and equipment inventories, and keep inventory records.
  • Schedule staff hours and assign duties.
  • Establish standards for personnel performance and customer service.
  • Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance in dining and lodging facilities.
Sales Manager, 04/2005 to 05/2014
CludoMinneapolis, MN,
  • Held conference calls with my team to establish sales and customers goals
  • Managed a $2.1 million sales portfolio
  • Resolve at least 100 customer complaints weekly regarding sales and service
  • Trainer for company when new programs are rolled out
  • Worked with distribution center to coordinate truck deliveries
  • Helped other Sales Manager on closing their deals
  • Exceeded team sales goals 5% quarterly Monitor sales staff performance to ensure that goals are met
  • Hire, train, and evaluate personnel
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
Education
Master of Science: Leadership and Human Resource, Expected in 2016 to Strayer University - Lexington, KY
GPA:
Leadership and Human Resource
Golden Key International Honour Society
Graduating Magna Cum Laude
GPA 4.0
Bachelor of Arts: Business Administrative & Management , Expected in 2003 to Sullivan University - Lexington, KY
GPA:
Business Administrative & Management 
Emphasis in Sales, Marketing, and Business Management.
Coursework included Sales Management, and Marketing
Coursework in Technology
GPA 3.5
Associate of Science: Travel and Tourism & Administrative Accounting, Expected in 2002 to Sullivan University - Lexington, KY
GPA:
Travel and Tourism 
Coursework in Administrative Accounting 
Coursework in Management
Courses in Hospitality and Hotel Management 
GPA 3.5
Skills

 

Budgets, closing, Coaching, Critical Thinking, customer service, Decision Making, financial, inventory, money, Negotiation, Communicator, next, payroll, personnel, Persuasion, pick, processes, quality, Quality Control, sales, Sales Manager, Time Management, Trainer, training programs

Additional Information
 
Willing to relocate
Authorized to work in the US for any employer
Proficient in Microsoft Word, PowerPoint, Excel, 
Volunteer for the backpack Program
Crave Festival organizer
Latin Festival Volunteer
Interests
 
Proficient in Microsoft Word, PowerPoint, Excel
FOP- Town Branch Lodge #83 Auxiliary Lodge President   
Golden Key International Honour Society
Softball Coach and player, short stop or 2nd base
Greenhouse Domestic Violence center volunteer

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Resume Overview

School Attended

  • Strayer University
  • Sullivan University
  • Sullivan University

Job Titles Held:

  • Restaurant Manager
  • Restaurant Manager
  • Sales Manager

Degrees

  • Master of Science
  • Bachelor of Arts
  • Associate of Science

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