Flexible and organized, with 14 years of experience facilitating busy restaurant environment operation. Customer-driven and highly coordinated managerial staff with collaborative mindset and team orientation. Conscious innovator with consistent focus enhancing employee workplace satisfaction. I always strive to work hard and learn new things. I’m a fast learner with an open mind. Keeping busy is what I do best. I work very well with others and I enjoy being hands on.
Skills
Customer service best practices
Restaurant operations management
Customer-oriented
Stable work history
T.I.P.S. certified
Supervisory skills
Influencing and persuasive
Full service restaurant background
Staff development talent
Hiring and training
Education and Training
Moultonborough AcademyMoultonborough, NHExpected in 01/2012 – –High School Diploma: - GPA:
Experience
Oregano's - Restaurant Manager Glendale, AZ, 04/2016 - Current
Overseeing the activities carried out by employees
Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
Counseled and disciplined staff to address issues promptly and provide constructive feedback.
Oversaw training of supervisors to develop leadership and customer service skills.
Maintained safe working and guest environment to reduce risk of injury and accidents.
Performed opening and closing procedures each day.
Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Resolved problems or concerns to satisfaction of involved parties.
Harrington Raceway & Casino - Bartender Harrington, DE, 04/2016 - Current
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
Upsold customers from shelf to premium brands to help boost sales.
Recommended food and drinks to patrons based on preference, pairings and special promotions.
Balanced daily registers and generated sales reports for management.
Kept track of bar tabs and transferred open tabs to dining area for wait staff.
Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Completed regular bar inventories and daily requisition sheets.
Trained new bartenders on drink preparation and upselling techniques.
Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
Prepared cocktails from bar recipes and served wine, draft and bottled beer.
Checked identification of guests to verify age requirements for alcohol purchase.
Poured wine, beer and cocktails for patrons.
Talked easily with patrons to build rapport and earn repeat business.
Met customer, business operations and server needs with minimal errors or delays.
Stocked bar with beer, wine, liquor and related supplies.
Prepared new garnishes, juices and other perishables daily.
Took drink orders from tables and bar area and relayed to bartenders.
Created rapport with new and returning patrons to foster guest satisfaction.
Oregano's - Restaurant Manager Phoenix, AZ, 09/2009 - 04/2016
Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Scheduled and directed staff in daily work assignments to maximize productivity.
Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
Counseled and disciplined staff to address issues promptly and provide constructive feedback.
Managed accounts payable, accounts receivable and payroll.
Updated computer systems with new pricing and daily food specials.
Prepared employee schedules to maintain appropriate staffing levels during peak periods.
Oversaw training of supervisors to develop leadership and customer service skills.
Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
Maintained safe working and guest environment to reduce risk of injury and accidents.
Performed opening and closing procedures each day.
Developed and deepened professional relationships with vendors, negotiated contracts and monitored performance.
Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Resolved problems or concerns to satisfaction of involved parties.
Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Supervised staff preparing and serving [Number] meals per day.
Worked closely with [Job title], chef and cooks to determine menu plans for special events or occasions.
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