Restaurant professional with 14 years in FOH and Management operations. Customer service and food handling expertise. Skilled at memorizing menu items and orders.
Highlights
Extensive hospitality background Food safety understanding Exceptional interpersonal skills High-volume dining Works well under pressure Mathematical aptitude Trained in liquor, wine and food Master of sales techniques service
Accomplishments
Generated a 15% increase in wine sales by making appropriate food-pairing suggestions to guests.
Initiated aggressive customer service training program that resulted in secret shop scores of 90% or higher.
Forged exceptional relationships with local vendors, securing timely delivery of top-quality inventory while reducing food costs by 5%.
Manage all outlet operations to include, but not limited to, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation.
Monitor and develop team member performance to include, but hot limited to, providing supervision and professional development, conducting counseling and evaluations and delivering recognition and reward.
Monitor and assess product and service and satisfaction trends, evaluate and address issues and make improvements accordingly.
Ensure compliance with health, safety, sanitation and alcohol awareness standards.
Initiate and implement marketing and up-selling techniques to promote restaurant food and beverage and services and to maximize overall revenue.
Ensure team members have current knowledge of outlet offerings, products, services, facilities,events, pricing and policies and knowledge of the local area and events.
Work with the Banquet manager to hire, and train all banquet staff to include conducting roll call and monthly meetings, and illustrating the proper techniques and etiquette for American, French and buffet and parade types of service. Monitor staff performance. Defines performance requirements and develops action plans for achievement of goals.
Supervises the set up of function rooms to include placement of linens, silver, china, and glassware according to event order specifications. Visually inspects function rooms and equipment prior to functions for cleanliness, proper inventory, and set up.
Verbally communicates, in a calm, positive demeanor, during the course of the function with the kitchen, service, beverage, conventions services, and engineering staffs, as well as the guest host to ensure timely execution of events, quality service, and adherence to all applicable federal, state, local safety and health regulations and corporate standards.
Supervises clean-up of function room and proper breakdown and storage of equipment.
Server, 09/2014 to Hei Hotels & Resorts – Nashville, TN,
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Assisted guests with making menu choices in an informative and helpful fashion.
Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
Appropriately suggested additional items to customers to increase restaurant sales.
Server/Manager, 09/2012 to Morningstar Inc. – Stockholm, ME,
September 2014 Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Assisted guests with making menu choices in an informative and helpful fashion.
Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
Appropriately suggested additional items to customers to increase restaurant sales.
January 2001 Afrah Restraunt/ Pastries Dallas, tx to Server/ Manager.
September 2012 Managed closing duties, including restocking items and reconciliation of the cash drawer.
Regularly checked on guests to ensure satisfaction with each food course and beverages.
Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations.
Skillfully anticipated and addressed guests' service needs.
Consistently adhered to quality expectations and standards.Delivered exceptional, friendly and fast service.
Prepared the buffet and salad bar for dinner service.Checked in deliveries and signed off on products received.
Maintained neat and a ractive bakery food cases.
Maintained a professional tone of voice and words at all times, including during peak rush hours.
Promoted and endorsed the company to bring in new business.
Facilitated prompt and accurate seating and service of all guests.
Politely answered phones promptly and recorded and confirmed reservations.
Guided guests through the dining rooms and provided needed assistance.
manager, 01/2006 to 08/2012 Morningstar Inc. – Woburn, MA,
Managed closing duties, including restocking items and reconciliation of the cash drawer. Regularly checked on guests to ensure satisfaction with each food course and beverages. Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations. Skillfully anticipated and addressed guests' service needs. Consistently adhered to quality expectations and standards.Delivered exceptional, friendly and fast service. Prepared the buffet and salad bar for dinner service.Checked in deliveries and signed off on products received. Maintained neat and aractive bakery food cases. Maintained a professional tone of voice and words at all times, including during peak rush hours. Promoted and endorsed the company to bring in new business. Facilitated prompt and accurate seating and service of all guests. Politely answered phones promptly and recorded and confirmed reservations. Guided guests through the dining rooms and provided needed assistance.
manager, 08/2005 to 02/2012 Afrah – City, STATE,
Managed closing duties, including restocking items and reconciliation of the cash drawer.
Regularly checked on guests to ensure satisfaction with each food course and beverages.
Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations.
Skillfully anticipated and addressed guests' service needs. Consistently adhered to quality expectations and standards.Delivered exceptional, friendly and fast service.
Prepared the buffet and salad bar for dinner service.Checked in deliveries and signed off on products received.
Maintained a professional tone of voice and words at all times, including during peak rush hours.
Promoted and endorsed the company to bring in new business.
Facilitated prompt and accurate seating and service of all guests.
Politely answered phones promptly and recorded and confirmed reservations.
Guided guests through the dining rooms and provided needed assistance.
Education
Associate of Science: Engineering, Expected in Richland College Richardson - , Tx GPA: Engineering
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