restaurant hourly shift manager resume example with 13+ years of experience
Experienced and proactive Hourly Shift Manager offering 4 years of progressive managerial settings serving Boston Market needs. Talented in overseeing cost control, loss prevention and labor management initiatives to streamline and enhance operations. Decisive planner with good communication and problem-solving abilities. Seasoned Shift Manager successful in keeping operations running smoothly and customers satisfied with high-quality service. Talent for proactively solving problems and keeping team members on task. Well-organized in planning schedules and workflows to accomplish objectives. Talented Shift Manager driven to keep costs under control, employees working hard and customers satisfied. Highly professional and results-focused professional with excellent problem-solving and decision-making skills. Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
- Mentoring and Coaching
- Recruitment and Hiring
- Scheduling and Coordinating
- Flexible Schedule
- Complex Problem Solving
- Staff Training
- Opening and Closing Procedures
- Training and Mentoring
- Quality Assurance
- Certified ServSafe Food Protection Manger, Boston Market - 2022
Pickerington, OH, 02/2018 - Current
- Defined strategies and created plan to achieve ambitious operational objectives.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated with others to discuss new opportunities.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Improved operations by working with team members and customers to find workable solutions.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Upheld company standards and compliance requirements for operations.
- Taught staff upselling techniques to meet revenue targets.
- Assessed reports and adjusted workflows to realign with targets.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Remsen, IA, 10/2009 - 12/2017
- Exceeded customer satisfaction by finding creative solutions to problems.
- Eliminated downtime and maximized revenue by providing top project quality control.
- Recognized by management for providing exceptional customer service.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Cleaned and sanitized kitchen workspace by sweeping, mopping and wiping down counters.
- Restocked supplies, removed trash and cleaned areas.
- Operated fryers and grills, assisted with putting orders together and bagged items for customers.
- Washed and prepared raw food ingredients to help team efficiently produce high-quality foods for customers.
- Maintained order of customer and crew member work areas.
- Completed accurate food orders using POS terminal and relayed special conditions to kitchen staff.
- Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift.
- Packed fast food products in approved containers, cups and bags.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Handled food safely to protect customers from cross-contamination or illness risks.
- Mastered serving, cooking, counter and drive-through to flex across different stations.
- Took orders, prepared foods and processed Unloaded deliveries, stocked and rotated products and monitored inventory to confirm sufficient food and supplies on hand.
- Operated kitchen equipment to weigh, measure and mix ingredients according to recipes.
- Trained 30 new staff members in various crew functions as requested by management and earned history of outstanding training performance.payments in full-service establishment.
- Drove team success by completing assigned task quickly and accurately.
City, STATE, 10/2008 - 10/2009
- Served specific meals to patients with special dietary needs.
- Helped with meal prep for daily meals, following strict sanitation and food handling guidelines
- Stocked food and other supplies for main kitchen and units.
- Developed and oversaw preparation of specialized diets.
- Set tables before patients arrived to maintain meal plan productivity.
- Cleaned and maintained dining room during and after each meal service.
- Worked closely with team members to update cleaning protocols and increase aide efficiency.
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Resume Overview
School Attended
- Ciderpoint
Job Titles Held:
- Restaurant Hourly Shift Manager
- Crew Member
- Dietary Assistant
Degrees
- GED
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