Secure a position at a respected organization where I will be challenged and given the opportunity to broaden my knowledge and skills. High-energy, skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Smoothly makes reservations, coordinate events and monitors routine dining room activities. Collaborative, hardworking and efficient in prioritizing and handling simultaneous tasks to promote positive dining experiences for guests.
Skills
Excellent Interpersonal Skills
High quality customer service
Proficient in Microsoft Excel, PowerPoint, Word |Slack
Experience
12/2018 to 02/2020
Restaurant HostNeiman Marcus – Montgomery, PA,
Effectively managed customer relations, seating and event coordinations at a high-end, fast-paced Boston restaurant.
Assisted in implementation of computerized patron management system to maximize efficiency and quality of patron experiences.
Worked part-time while attending school full-time.
Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
Accommodated guests with children and special needs to promote comfortable dining experience.
Checked dining and serving areas every ten minutes to verify proper cleanliness and readiness for guests.
Offered preferred tables and other special accommodations to VIP customers.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Informed groups of guests on wait times based on kitchen needs and table availability.
Greeted guests and gathered information to seat groups or place on waitlist.
Helped to plan and execute parties for more than fifteen guests, including coordinating menus and preparing tables.
Communicated with servers about new tables, changes in food availability and customer comments.
Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Developed long-term relationships with customers, increasing opportunities for repeat business.
Communicated with kitchen staff about cook times to foster customer satisfaction.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Collect reservation information and communicate updates to guests.
Monitored dining area to assess server capacity and estimate wait times.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Notified server after seating parties in section to facilitate prompt service.
Helped restaurant staff set up small and large events to coordinate smooth execution.
Greeted guests and sat customers at tables or in waiting areas.
Answered customers' questions about hours, seating, current wait time and other information.
Enhanced guests' experiences by fulfilling special requests during visits.
Supervised activities of dining room staff to maintain service levels and support guest needs.
05/2017 to 07/2017
Massachusetts Port Authority InternAffinity Gaming – Sparks, NV,
Proven performer as Airport Customer Service Representative Intern at Logan International Airport at Massachusetts Port Authority Customs.
Implemented interpersonal skills to diplomatically assist foreign passengers through customs by assisting them with digital input of personal information via automated passport control kiosks.
Effectively guided international airport passengers through the customs process.
Identified passengers physically unable to complete the custom procedure and escorted them to the Custom's Officer for immediate processing.
Maintained composure and was well prepared to manage a variety of customer crises in highly charged airport customer situations and remained courteous under pressure.
06/2014 to 12/2015
Grocery Store AttendantWinthrop Marketplace – City, STATE,
Responded to customer needs, providing information on products, product, locations, back inventory checks and price verifications.
Unload trucks for frozen, dairy, grocery, and all related departments.
Maintain cleanliness of the store and organization/functionality of stocked shelves.
Counted and stocked different types of merchandise to comply with inventory control tag requirements.
Noted current product inventory levels to support completion of order requests and audits.
Drove sales with efficient merchandising and frequent aisle recoveries to maintain organized, attractive displays.
Identified safety hazards and notified management to determine proper resolution of issues.
Education and Training
Expected in 08/2020 to to
Bachelor of Science: Business Administration w/ Management University Of Massachusetts Lowell - Lowell, MA, GPA:
Cum Laude Graduate
GPA: 3.29
Dean's List Honoree : 2020 (Spring), 2019(Fall and Spring),2018 (Fall).
Expected in 2015 to to
High School Diploma: Pioneer Charter School of Science - Everett, MA GPA:
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