Energetic manager with 5 years of experience offering quality food services. Team leader focused on coaching staff and solving problems involving kitchen efficiency, inventory and customer satisfaction. Saved roughly 9% overall over 8 months through exceptional budget management. Adaptable and enterprising with solid industry background and proven expertise in building and leading successful teams.
Skills
Food preparation and safety
Marketing and advertising
Employee Training
Recruitment
Business operations expertise
Food service background
Operations management
Point of Sale (POS) system operation
Education
Richard J. Daley CenterChicago, IL, Expected in 07/2019 – –Associate of Science:Computer Science - GPA:
Morton High SchoolCicero, IL, Expected in 06/2017 – –High School Diploma: - GPA:
Work History
Domino's Pizza - Restaurant General Manager New Franken, WI, 07/2018 - Current
Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
Opened a total of 3 restaurants for Paisan's Pizzeria. Opened their Berwyn location as kitchen manager and opened their Southloop and Westlawn location as General manager eventually stating in the Clark location.
Orchestrated positive customer experiences by overseeing every area of day to day operations.
Developed, implemented and managed business plans to promote profitable food and beverage sales.
Purchased and trained rest of management team to adequate order quantities of food, beverages, equipment and supplies.
Set clear expectations and created positive working environment for employees both FOH and BOH.
Oversaw balancing of cash registers, reconciled transactions and managed all money at transactions. (Pay ins-Pay outs)
Reviewed pricing/packages and ordered food ingredients, kitchen appliances and supplies.
Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
In the year 2021, oversaw a total of $150,000 in catering between more than 100 different accounts.
Established connections with customers from catering accounts, to neighborhood marketing, to regular walk-in guests.
Carefully interviewed, selected, trained and supervised staff.
Staples - Assistant Store Manager Lauderhill, FL, 03/2017 - 07/2018
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Compiled financial data to comply with budget.
Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
Texas Roadhouse Holdings Llc - Assistant Kitchen Manager Colonial Heights, VA, 01/2015 - 03/2017
Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
Developed kitchen staff through training, disciplinary action and performance reviews.
Checked and tested foods to verify quality and temperature.
Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Motivated staff to perform at peak efficiency and quality.
The Del Monte Lodge - Catering Server Orange, OH, 03/2014 - 01/2015
Prepared and maintained drink stations throughout catering events.
Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
Executed synchronized meal service simultaneously serving multiple guests.
Provided friendly, courteous service to create memorable moments for guests.
Arranged linens and table settings according to seating plan and event theme.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
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