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restaurant general manager resume example with 8+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
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Professional Summary

Energetic manager with 5 years of experience offering quality food services. Team leader focused on coaching staff and solving problems involving kitchen efficiency, inventory and customer satisfaction. Saved roughly 9% overall over 8 months through exceptional budget management. Adaptable and enterprising with solid industry background and proven expertise in building and leading successful teams.

Skills
  • Food preparation and safety
  • Marketing and advertising
  • Employee Training
  • Recruitment
  • Business operations expertise
  • Food service background
  • Operations management
  • Point of Sale (POS) system operation
Work History
Restaurant General Manager, 07/2018 to Current
Domino's PizzaNew Franken, WI,
  • Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
  • Opened a total of 3 restaurants for Paisan's Pizzeria. Opened their Berwyn location as kitchen manager and opened their Southloop and Westlawn location as General manager eventually stating in the Clark location.
  • Orchestrated positive customer experiences by overseeing every area of day to day operations.
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Purchased and trained rest of management team to adequate order quantities of food, beverages, equipment and supplies.
  • Set clear expectations and created positive working environment for employees both FOH and BOH.
  • Oversaw balancing of cash registers, reconciled transactions and managed all money at transactions. (Pay ins-Pay outs)
  • Reviewed pricing/packages and ordered food ingredients, kitchen appliances and supplies.
  • Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
  • Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
  • In the year 2021, oversaw a total of $150,000 in catering between more than 100 different accounts.
  • Established connections with customers from catering accounts, to neighborhood marketing, to regular walk-in guests.
  • Carefully interviewed, selected, trained and supervised staff.
Assistant Store Manager, 03/2017 to 07/2018
StaplesLauderhill, FL,
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Compiled financial data to comply with budget.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
Assistant Kitchen Manager, 01/2015 to 03/2017
Texas Roadhouse Holdings LlcColonial Heights, VA,
  • Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
  • Developed kitchen staff through training, disciplinary action and performance reviews.
  • Checked and tested foods to verify quality and temperature.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Motivated staff to perform at peak efficiency and quality.
Catering Server, 03/2014 to 01/2015
The Del Monte LodgeOrange, OH,
  • Prepared and maintained drink stations throughout catering events.
  • Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
  • Executed synchronized meal service simultaneously serving multiple guests.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Arranged linens and table settings according to seating plan and event theme.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Education
Associate of Science: Computer Science, Expected in 07/2019 to Richard J. Daley Center - Chicago, IL,
GPA:
High School Diploma: , Expected in 06/2017 to Morton High School - Cicero, IL,
GPA:

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Resume Overview

School Attended

  • Richard J. Daley Center
  • Morton High School

Job Titles Held:

  • Restaurant General Manager
  • Assistant Store Manager
  • Assistant Kitchen Manager
  • Catering Server

Degrees

  • Associate of Science
  • High School Diploma

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