Restaurant General Manager resume example with 2+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Customer-centered professional successful at interacting with guests and co-workers in pleasant, courteous manner. Efficient at handling multiple tasks simultaneously in fast-paced establishment. Well-educated in Food Safety and always looking to expand my experience.
Skills
Food service standards
Sandwich artistry
Food handling and sanitization
Kitchen cleanliness and organization
Ability to multi task in fast paced environments.
Pay attention to fine details.
Task delegation
Guest service
Superior communication skills
Sales transaction management
Meticulous execution of tasks
Creative problem solving
Quality control
High level of integrity
POS system expertise
Excellent customer service
Experience
08/2018 to 02/2020Restaurant General ManagerKimpton Hotels | Sacramento, CA,
Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Controlled portion sizes and garnishing for optimal cost controls.
Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
Sought out and implemented methods to improve service and team performance and boost business sustainability.
Prepared strategic and annual forecasts and budgets, analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
Established and enforced standards of personnel performance and service to provide customers with consistent and positive experiences.
Monitored and trained service team members on suggestive selling practices and continuous sales growth of beverage, appetizer, add-on and desserts.
Scheduled and directed staff in daily work assignments to maximize productivity.
Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
Emphasized customer-focused approach, delivering local neighborhood restaurant environment that built customer loyalty.
Managed a busy and highly-popular Pizza Hut restaurant with a little over 20 waitstaff.
07/2017 to 03/2018Cafe AttendantAmerican Family Fitness | Short Pump, VA,
Memorized official and off-menu preparations to serve all customer beverage desires.
Prepared more than 15 drinks per shift with high accuracy and consistently strong customer satisfaction.
Listened to customer desires and needs to recommend optimal products.
Protected customers by regularly cleaning and sanitizing work areas and equipment.
Restocked counter and customer areas to maintain adequate items levels for expected needs.
Educated customers on beverage menu items and provided samples of daily brews.
Created hand-crafted beverages based upon customer preferences.
Enthusiastically engaged customers during busy periods to keep mood light and fun.
Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
Offered product recommendations when appropriate.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Proofed dough products and baked breads, cookies and other bakery products.
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Calculated charges, issued table checks and collected payments from customers.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
07/2016 to 04/2017Sandwich ArtistGpm Investments | Enoree, SC,
Maximized time by restocking counter supplies and condiment stations, cleaning windows and emptying trash cans during slow periods.
Maintained clean, well-organized and properly sanitized front counter area to greet customers.
Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
Stored food in designated containers and proper storage locations to prevent spoilage, cross-contamination and illnesses.
Monitored dining area and quickly cleaned up spills, reset tables and removed trash to keep area presentable and ready for use.
Completed efficient store opening and closing procedures each day to maintain preparedness for all customer needs.
Organized food preparation stations and replenished supplies to maximize efficiency.
Discussed menu options with customers and offered proactive suggestions to meet individual needs and drive sales.
Delivered superior customer service focused on quality and meeting customer needs quickly and efficiently.
Assisted in preparing food by cutting, chopping and marinating meats, vegetables and fruits.
Completed opening, closing and shift change tasks to promote store efficiency.
Used [Type] system and cash register to receive payments by cash, check, credit card and voucher.
Washed and sanitized dishes after every use to protect customers.
Restocked kitchen supplies by rotating food according to dates and times.
Answered guest questions, delivering most accurate and updated information available.
Talked pleasantly with customers while taking orders and promoted positive image for business.
Trained sandwich artists to apply attention to detail and commitment to quality.
Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.
Informed customers of regular deals or monthly specials, upselling 45% of orders.
Communicated with customer to provide menu offering details and assist with decision-making.
Kept customer and food preparation areas clean and well-organized for maximum efficiency.
Executed all daily tasks and assisted other team members when needed.
Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Education and Training
Expected in 05/2013High School Diploma | Shadow Mountain High School, Phoenix, AZGPA:
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.