Restaurant General Manager resume example with 2+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Customer-centered professional successful at interacting with guests and co-workers in pleasant, courteous manner. Efficient at handling multiple tasks simultaneously in fast-paced establishment. Well-educated in Food Safety and always looking to expand my experience.

  • Food service standards
  • Sandwich artistry
  • Food handling and sanitization
  • Kitchen cleanliness and organization
  • Ability to multi task in fast paced environments.
  • Pay attention to fine details.
  • Task delegation
  • Guest service
  • Superior communication skills
  • Sales transaction management
  • Meticulous execution of tasks
  • Creative problem solving
  • Quality control
  • High level of integrity
  • POS system expertise
  • Excellent customer service
08/2018 to 02/2020 Restaurant General Manager Kimpton Hotels | Sacramento, CA,
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Controlled portion sizes and garnishing for optimal cost controls.
  • Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
  • Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
  • Sought out and implemented methods to improve service and team performance and boost business sustainability.
  • Prepared strategic and annual forecasts and budgets, analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
  • Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
  • Established and enforced standards of personnel performance and service to provide customers with consistent and positive experiences.
  • Monitored and trained service team members on suggestive selling practices and continuous sales growth of beverage, appetizer, add-on and desserts.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
  • Emphasized customer-focused approach, delivering local neighborhood restaurant environment that built customer loyalty.
  • Managed a busy and highly-popular Pizza Hut restaurant with a little over 20 waitstaff.
07/2017 to 03/2018 Cafe Attendant American Family Fitness | Short Pump, VA,
  • Memorized official and off-menu preparations to serve all customer beverage desires.
  • Prepared more than 15 drinks per shift with high accuracy and consistently strong customer satisfaction.
  • Listened to customer desires and needs to recommend optimal products.
  • Protected customers by regularly cleaning and sanitizing work areas and equipment.
  • Restocked counter and customer areas to maintain adequate items levels for expected needs.
  • Educated customers on beverage menu items and provided samples of daily brews.
  • Created hand-crafted beverages based upon customer preferences.
  • Enthusiastically engaged customers during busy periods to keep mood light and fun.
  • Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
  • Offered product recommendations when appropriate.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Proofed dough products and baked breads, cookies and other bakery products.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Calculated charges, issued table checks and collected payments from customers.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
07/2016 to 04/2017 Sandwich Artist Gpm Investments | Enoree, SC,
  • Maximized time by restocking counter supplies and condiment stations, cleaning windows and emptying trash cans during slow periods.
  • Maintained clean, well-organized and properly sanitized front counter area to greet customers.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Stored food in designated containers and proper storage locations to prevent spoilage, cross-contamination and illnesses.
  • Monitored dining area and quickly cleaned up spills, reset tables and removed trash to keep area presentable and ready for use.
  • Completed efficient store opening and closing procedures each day to maintain preparedness for all customer needs.
  • Organized food preparation stations and replenished supplies to maximize efficiency.
  • Discussed menu options with customers and offered proactive suggestions to meet individual needs and drive sales.
  • Delivered superior customer service focused on quality and meeting customer needs quickly and efficiently.
  • Assisted in preparing food by cutting, chopping and marinating meats, vegetables and fruits.
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Used [Type] system and cash register to receive payments by cash, check, credit card and voucher.
  • Washed and sanitized dishes after every use to protect customers.
  • Restocked kitchen supplies by rotating food according to dates and times.
  • Answered guest questions, delivering most accurate and updated information available.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Trained sandwich artists to apply attention to detail and commitment to quality.
  • Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.
  • Informed customers of regular deals or monthly specials, upselling 45% of orders.
  • Communicated with customer to provide menu offering details and assist with decision-making.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Executed all daily tasks and assisted other team members when needed.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Education and Training
Expected in 05/2013 High School Diploma | Shadow Mountain High School, Phoenix, AZ GPA:

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Resume Overview

School Attended

  • Shadow Mountain High School

Job Titles Held:

  • Restaurant General Manager
  • Cafe Attendant
  • Sandwich Artist


  • High School Diploma

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