restaurant general manager resume example with 9+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
  • Proven team leader with track record in being able to communicate efficiently therefore developing and implementing effective strategies to grow customer base, surpass revenue goals, and exceed sales objectives.
  • Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
  • Detailed Customer Service Manager known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
  • Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
  • Active listening
  • Verbal communication
  • Inventory control
  • Serving
  • Hospitality
  • Kitchen management
  • Time management
  • Customer retention
  • Marketing
  • Customer relationship management
  • Growth mindset
  • Leadership
  • Creative thinking
  • Problem solving
  • Compassion
  • Scheduling
  • Collaboration
  • Multitasking
  • Organizational skills
  • Team building
  • Critical thinking
  • Coaching and Mentoring
  • Written and Verbal Communication
10/2017 to Current
Restaurant General Manager Hooters Of America, Llc Fairview Heights, IL,
  • Instituted monthly performance reviews to identify issues and increased customer satisfaction ratings and maintained a consistent repeat customer basis
  • Collaborated with corporate Director of Operations, Franchise Owner as well as regional GM and Shift
  • Leads to pinpoint opportunities for streamlined processes and follow up on operational procedures
  • Reduced average labor percentage of revenue from 21% to 18% through better scheduling practices
  • Managed staff of 30+, including scheduling and overseeing day-to-day operations and training
  • Complete weekly, and monthly inventory, identifying waste and incorrect portioning to improve and maintain a monthly food cost percentage below 2
01/2022 to 07/2022
Office Manager Lincoln Financial Group Cherry Hill, NJ,
  • Designed and implemented internal procedures to maximize teamwork and efficiencies
  • Accurately documented and communicated daily schedules in daily morning department meetings in order to ensure customer deadlines were met
  • Monitored progress of day-to-day activities of administrative staff as well as maintaining an organized log of fluctuations in revenue to pinpoint potential issues to be corrected as quickly as possible
  • Adhered to department's procedures for managing resources to complete assigned projects/programs on time
  • Handled 50+ incoming phone calls per day with ease on a multi phone unit, answered all client questions via email and sent out confirmation email and voicemails confirming customer appointments and order completion.
03/2021 to 12/2021
Office Coordinator Charles River Spring Valley, DC,
  • Handled 50+ incoming phone calls per day with ease, assisting customers creating equipment rental reservations and providing recommendations and knowledge to better ensure customers had the proper equipment for various construction related jobs
  • Reservations over the phone, collecting payment and required insurance coverage documentation
  • Ensure customer invoices are submitted daily while maintaining accuracy, including various billing types
  • Receive and record customer deposits
  • Process transactions and perform accounting duties such as account maintenance, recording entries
  • Apply customer payments to invoices
  • Contact clients and send reminders to ensure timely payments
  • Customer account reconciliation
  • Collections
  • Verified rental timelines for each client daily to ensure equipment was not delinquent on return, monitored gps locations on missing/delinquent equipment to coordinate repossession from customer location
  • Coordinated with dispatch to Deliver equipment to customers in a timely matter, and coordinated with dispatch to have equipment that was called off of rental retrieved once notified.
10/2013 to 11/2017
Catering Coordinator Borgata Casinos Atlantic City, NJ,
  • Effectively communicated between catering manager, events manager and fellow serving staff to execute timeline of events
  • Stocked and maintained serving supplies and utensils
  • Served food and beverage in a delegated, timely manner
  • Worked eight events per week on average
  • Gather food supplies, decorations, utensils, heating elements and serving trays needed for each event
  • Create menus and timelines for catering events
  • Oversaw average of 10 employees for minimum of 50-person events
Education and Training
Expected in to to
- Ogden, UT
Willing to relocate: Anywhere
Additional Information
  • Willing to relocate: Anywhere, Authorized to work in the US for any employer
  • DOT CARD ServSafe

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Resume Overview

School Attended

Job Titles Held:

  • Restaurant General Manager
  • Office Manager
  • Office Coordinator
  • Catering Coordinator


  • GED

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