restaurant general manager resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Websites, Portfolios, Profiles
Professional Summary

Talented professional manager seeking to fill a Project Manager role. I am eager to utilize my knowledge in planning, analyzing and implementation to manage projects. I am a highly energetic and sales driven multi-unit leader and recognized for my ability to build teams because of my outstanding training and development focus. Capable at utilizing prevalent informative and relational abilities to interface with assorted people and gatherings at all association levels. I can provide exceptional customer service skills including the ability to manage multiple competing priorities and adapt to rapidly changing situations and requirements. I have proven strengths in leadership and management, to be professionally applied to projects, products, and people.

  • Scheduling
  • Budget Planning
  • Expense Control
  • Risk Assessment
  • Purchase Orders
  • Organizational Skills
  • Time Management
  • Event Planning
  • Writing and Editing
  • Communication Skills
  • Teamwork and Collaboration
  • Problem Solving
  • Data Analysis
  • Customer Service
  • Interpersonal
  • Strategic Leadership
  • Microsoft Office Suite
  • Smartsheet
  • Vista-Viewpoint
  • Bluebeam Revu
  • Google Suite
  • Microsoft leams
  • PowerBi System
Work History
Restaurant General Manager, 03/2022 - Current
Chipotle Blaine, MN,

  • Complete forecasting, schedules and truck orders
  • Coach and develop team members on behaviors and habits to ensure the work environment meets company standards
  • Handle customer complaints, back of house paperwork, and other administrative tasks
  • Perform various financial activities, such as cash handling, deposit preparation, and payroll.
  • Set clear expectations and created positive working environment for employees.
  • Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
  • Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
  • Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Maintained facility and grounds to present positive image.
  • Carefully interviewed, selected, trained and supervised staff.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
Assistant General Manager, 06/2021 - 03/2022
The Kitchen Denver, CO,

  • Complete back of house paperwork, and other administrative tasks
  • Train workers in food preparation, and in service, sanitation, and safety procedures
  • Perform various financial activities, such as cash handling, deposit preparation, and payroll
  • Assist the General Manager with facility maintenance
  • Assist the General Manager in finding, hiring, and developing excellent Team Members and Shift Managers
  • Ensure that health and safety standards are met.
  • Resolved problems promptly to elevate customer approval.
  • Motivated, trained and disciplined employees to maximize performance.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Mentored and motivated team members to achieve challenging business goals.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
Receptionist, 03/2021 - 06/2021
Envision Healthcare Dade City, FL,

  • Independently manage a wide variety of administrative functions
  • Gain knowledge of the products offered, provide product information to customers
  • Understand applicable laws and regulations
  • Assist with sales as needed
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered central telephone system and directed calls accordingly.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Oversaw inventory materials monitoring, requisitions and supply re-stocking.
Customer Service and Support Representative, 02/2018 - 03/2021
Pnc Financial Services Group, Inc. Horsham, PA,

  • Received, investigated and responded to customer inquiries regarding products, services and issues via all channels through which customers are served
  • Maintained high levels of customer satisfaction consistent with PNC's core values
  • Demonstrated commitment to quality through customer and service partner interactions
  • Documented customer interactions and completed service requests to minimize customer effort or additional action
  • Each client with a unique financial experience ∙ Interact with over 50-100 customers daily as a representative to enhance their financial well-being
  • Demonstrate excellent written and verbal communication to clearly address customer’s financial needs
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Bachelor Of Science University Studies: Business Administration And Management, Analysis, Expected in 05/2021
Western Michigan University, College of Arts and Science - Kalamazoo, MI,
Status -

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Resume Overview

School Attended

  • Western Michigan University, College of Arts and Science

Job Titles Held:

  • Restaurant General Manager
  • Assistant General Manager
  • Receptionist
  • Customer Service and Support Representative


  • Bachelor Of Science University Studies

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