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restaurant general manager resume example with 9+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Diligent with over 9 years of experience maintaining seamless business operations. Smoothly administers budgets, training staff and monitors procedures to maximize efficiency, balance, and safety objectives with operational requirements. Exceptional skills in inventory management, loss prevention and customer service.

Skills
  • Restaurant Operations Management
  • Customer Service Best Practices
  • Relationship Building
  • Supply Ordering and Management
  • Recruitment and Hiring
  • Problem Solving
  • Investigating Complaints
  • Front of House Management
  • Scheduling Staff
  • Inventory Management
  • Training and Onboarding
  • Money Handling
  • Food Safety
  • Scheduling Events and Programs
  • Safety Guidelines and Procedures
  • Friendly, Positive Attitude
  • First Aid and CPR
  • Camper Supervision
  • Sports and Games
  • Equipment Setup
  • New Arrival Introductions
  • Cleaning and Sanitizing
  • Full Safety Compliance
  • Swimming Lessons
Education and Training
Thornton High School Thornton, CO, Expected in 05/2016 High School Diploma : - GPA :
Experience
Red Robin International, Inc. - Restaurant General Manager
Amherst, OH, 10/2015 - 11/2022
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
  • Priced and ordered food products, kitchen equipment and food service supplies.
  • Encouraged patron loyalty by emphasizing customer-focused approach by staff.
  • Monitored and trained service team members on suggestive selling practices and continuous sales growth of beverage, appetizer, add-on and desserts.
  • Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
  • Managed busy and highly popular restaurant with professional, well-trained staff.
  • Performed accurate monthly inventories of supplies and equipment, including food, beverage, glassware and utensils.
  • Accomplished restaurant and bar human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling and disciplining management staff.
  • Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
  • Prepared strategic and annual forecasts and budgets, analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
  • Prepared employee schedules to maintain appropriate staffing levels during peak periods.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Resolved and investigated complaints regarding service, food quality and accommodations.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
City Of Redondo Beach - Coaching Staff Member
Redondo Beach, CA, 03/2013 - 09/2015
  • Resolved conflicts between campers using de-escalation techniques and problem-solving skills.
  • Assigned and oversaw daily site cleanup by counselors and campers.
  • Helped participants enjoy activities while ensuring adherence to protocol.
  • Planned, organized, facilitated and promoted diverse recreational programs.
  • Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues.
  • Developed events and programs in consideration of needs, abilities and interests of participants.
  • Introduced new arrivals to other participants, explained facility rules and encouraged participation.
  • Enforced rules and regulations of recreational facilities to maintain discipline and safety.
  • Assessed needs and interests of individuals and groups and planned activities accordingly.
  • Directed aquatics, gymnastics, or performing arts.
  • Administered first aid and notified emergency medical personnel.
Water World - Lifeguard
City, STATE, 01/2014 - 09/2014
  • Administered first aid and CPR in response to life-threatening situations.
  • Coordinated and taught instructional classes in fundamentals of swimming and water safety.
  • Patrolled beach or pool areas on foot and in towers to monitor activities of swimmers and surfers.
  • Adhered strictly to emergency action plans.
  • Reminded patrons to walk carefully and avoid running around or near pool edges to prevent falls.
  • Led swimmer instructional lessons with varying aged participants to share optimal swim techniques and promote strength building.
  • Observed sections of assigned water zone of responsibility.
  • Used training and medical supplies to examine injured people and administer first aid.
  • Alerted patrons of storm conditions and directed to exit water immediately during local severe weather situations.
  • Filled out incident and accident reports and submitted to supervisor.
  • Participated in monthly training courses to stay up-to-date in water rescue techniques.

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Resume Overview

School Attended

  • Thornton High School

Job Titles Held:

  • Restaurant General Manager
  • Coaching Staff Member
  • Lifeguard

Degrees

  • High School Diploma

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