LiveCareer-Resume

restaurant general manager resume example with 16+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Dedicated food service manager with 6+ years of experience overseeing staff and operations for Loves Travel Stop. Versatile leader with skills in staff recruitment and leadership, business planning and marketing. Quick-thinker with logical solutions to wide variety of issues in food service. Hardworking Restaurant Manager with 10+ years overseeing high-traffic establishments. Talented at managing large, diverse teams of culinary and service personnel. Comfortable taking responsibility for everything from back-office operations to dining room performance.

Skills
  • Customer Service Best Practices
  • Restaurant Operations Management
  • Relationship Building
  • Investigating Complaints
  • Delegating Assignments and Tasks
  • Training and Onboarding
  • Employee Performance Evaluations
  • Scheduling Staff
  • Fire Safety Regulations
  • Supply Ordering and Management
  • Recruitment and Hiring
  • Health Code Compliance
  • Monitoring Food Preparation
  • Inventory Management
  • Money Handling
  • Front of House Management
  • Performance Improvement
  • Staffing and Sales Reporting
  • Documentation and Recordkeeping
  • Food Safety
  • Reliable and Responsible
  • Work Planning and Prioritizing
  • Collaboration and Teamwork
  • Conflict Resolution
  • Calm and Pleasant Demeanor
  • Microsoft Office
  • Team Leadership
  • Time Management
  • Coaching and Mentoring
Education and Training
South Delta High School Rolling Fork, MS Expected in 05/2000 High School Diploma : - GPA :
  • [Number] GPA3.75
  • Top Ranked: [Number]%10
Sanford Brown College St Louis, MO, Expected in : Computer Support Specialist - GPA :
Experience
Jollibee - Restaurant General Manager
Plano, TX, 06/2016 - Current
  • Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
  • Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
  • Resolved and investigated complaints regarding service, food quality and accommodations.
  • Accomplished restaurant and bar human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling and disciplining management staff.
  • Performed accurate monthly inventories of supplies and equipment, including food, beverage, glassware and utensils.
  • Managed accounts payable, accounts receivable and payroll.
  • Priced and ordered food products, kitchen equipment and food service supplies.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Counseled and disciplined staff to address issues promptly and provide constructive feedback.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Monitored and trained service team members on suggestive selling practices and continuous sales growth of beverage, appetizer, add-on and desserts.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Prepared employee schedules to maintain appropriate staffing levels during peak periods.
First Hospitality Group Inc - Guest Service Manager
Mishawaka, IN, 12/2011 - 06/2016
  • Built and maintained productive relationships with employees.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Oversaw recruiting, interviews and new employee hiring.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Responded to and resolved guest issues or complaints.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Delegated work to staff, setting priorities and goals.
Jollibee - Restaurant General Manager
Sacramento, CA, 10/2006 - 11/2011
  • Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
  • Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Optimized profits by controlling food, beverage and labor costs.
  • Accomplished restaurant and bar human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling and disciplining management staff.
  • Performed accurate monthly inventories of supplies and equipment, including food, beverage, glassware and utensils.
  • Managed accounts payable, accounts receivable and payroll.
  • Prepared and led food service training programs to teach staff various tasks.
  • Priced and ordered food products, kitchen equipment and food service supplies.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Created detailed reports on weekly and monthly revenues and expenses.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Counseled and disciplined staff to address issues promptly and provide constructive feedback.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
  • Monitored and trained service team members on suggestive selling practices and continuous sales growth of beverage, appetizer, add-on and desserts.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Prepared employee schedules to maintain appropriate staffing levels during peak periods.
  • Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.

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Resume Overview

School Attended

  • South Delta High School
  • Sanford Brown College

Job Titles Held:

  • Restaurant General Manager
  • Guest Service Manager
  • Restaurant General Manager

Degrees

  • High School Diploma
  • Some College (No Degree)

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