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Restaurant General Manager Resume Example

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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.

Skills
  • Managing Deliveries
  • Delegating Assignments and Tasks
  • Profit Optimization
  • Health Code Compliance
  • Time Management
  • Coaching and Mentoring
  • POS Terminal Operation
  • Payroll Administration
  • Critical Thinking
  • Customer Retention
  • Reliable and Responsible
  • Back of House Management
  • Performance Improvement
Work History
07/2015 to 08/2020 Restaurant General Manager Omni Hotels | New York, NY,
  • 4Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
  • Set clear expectations and created positive working environment for employees.
  • Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
  • Limited portion sizes and used garnishes to control food costs.
  • Maintained facility and grounds to present positive image.
  • Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
  • Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
  • Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
  • Led and directed team members on effective methods, operations and procedures.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Controlled purchases and inventory by negotiating prices and contracts with over 4 vendors
03/2012 to 06/2015 Shift Manager Coen Markets, Inc. | Bentleyville, PA,
  • Excelled in every store position and regularly backed up front-line staff.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Trained and mentored new employees to maximize team performance.
  • Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
  • Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Tracked receipts, employee hours and inventory movements.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Cooperated with coworkers to improve customer experience and manage storefront.
06/2006 to 03/2012 Crew Memeber Taco Bell | City, STATE,
  • Assisted other team members to achieve goals.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals and collected payments.
  • Became familiar with products to answer questions and make suggestions.
  • Collaborated with team members to complete orders.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Worked front counter, drive-thru and other areas as needed.
  • Prepared and cooked food orders for customers by noting customizations and portion sizes.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Supported great dining and meal experiences for guests.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Served customers in a friendly, efficient manner following outlined steps of service.
  • Oversaw daily operations to ensure high levels of productivity.
  • Replenished serving stations with fresh food and cleaned up spills.
Education
Expected in 05/2023 Associate of Arts | Healthcare Management Southern Crescent Technical College, Griffin, GA, GPA:
Expected in 2020 GED | Henry County High School, Henry County , GPA:

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Resume Strength

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  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended
  • Southern Crescent Technical College
  • Henry County High School
Job Titles Held:
  • Restaurant General Manager
  • Shift Manager
  • Crew Memeber
Degrees
  • Associate of Arts
  • GED

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