Restaurant General Manager resume example with 14+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Skills
Managing Deliveries
Delegating Assignments and Tasks
Profit Optimization
Health Code Compliance
Time Management
Coaching and Mentoring
POS Terminal Operation
Payroll Administration
Critical Thinking
Customer Retention
Reliable and Responsible
Back of House Management
Performance Improvement
Education
Southern Crescent Technical CollegeGriffin, GA, Expected in 05/2023 ā āAssociate of Arts:Healthcare Management - GPA:
Henry County High SchoolHenry County , Expected in 2020 ā āGED: - GPA:
Work History
Omni Hotels - Restaurant General Manager New York, NY, 07/2015 - 08/2020
4Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
Developed, implemented and managed business plans to promote profitable food and beverage sales.
Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
Set clear expectations and created positive working environment for employees.
Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
Limited portion sizes and used garnishes to control food costs.
Maintained facility and grounds to present positive image.
Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
Led and directed team members on effective methods, operations and procedures.
Created fun team building activities to engage staff in up-selling to meet revenue targets.
Correctly calculated inventory and ordered appropriate supplies.
Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Identified team weak points and implemented corrective actions to resolve concerns.
Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
Controlled purchases and inventory by negotiating prices and contracts with over 4 vendors
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