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Restaurant General Manager Resume Example

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RESTAURANT GENERAL MANAGER
Professional Summary

Competent Manager bringing more than 17 years of food service and progressive leadership experience. Maintain budget controls and coverage needs to achieve business targets and provide high-quality management support. Build relationships with patrons and employees to produce a level and solid foundation of trust and communication. Effectively manage personnel and business operations to handle demanding sales needs while maximizing customer service standards. Trained in preparing and handling food, organizing inventory and optimizing customer relations. Diplomatic in addressing customer concerns and resolving issues. Energetic Team leader focused on coaching staff and solving problems involving kitchen efficiency, inventory, customer satisfaction and service. Transforms deficient operations into successful enterprises. Motivational leader and problem solver.

Work History
Restaurant General Manager, 08/2019 to CurrentCompany Name, City, State
  • Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
  • Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank each day.
  • Oversaw food preparation and monitored safety protocols.
  • Coordinated and organized all restaurant inventory.
  • Motivated staff to perform at peak efficiency and quality.
  • Ensured accurate records and sufficient supplies by conducting weekly and monthly inventories of food, beverages, glassware and other materials.
  • Investigated and integrated enhanced service and team management strategies to boost business profits.
  • Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
Business Owner, 07/2013 to 03/2019Company Name, City, State
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
  • Trained and motivated 10 employees to perform daily business functions, including serving and catering.
  • Exceeded sales goals by 1250% through effective employee management.
  • Applied human resources expertise to optimize hiring, training and performance.
  • Capitalized on social media platforms to increase market awareness and recruit sales agents.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
Regional Manager, 10/2009 to 07/2013Company Name, City, State
  • Worked with owner to resolve profitability problems, improve operations and provide exceptional customer service.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Developed team communications and information for servers to maximize daily sales.
  • Conducted training and change management processes to improve operations.
  • Managed quality assurance program including on site evaluations, internal audits and customer surveys.
  • Investigated and resolved customer complaints to foster satisfaction.
  • Managed the General Managers and Kitchen Managers in 6 different locations and 1 Bar Manager.
  • We served over 60 different beer and wines from local to foreign vendors.
  • I enhanced the sales by overseeing the Catering Directors in 6 location which our sales were 3.2 million
Batender, 01/2006 to 04/2009Company Name, City, State
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Updated quality control standards, methods and procedures to meet compliance requirements.
  • Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from customer service issues, protecting company reputation and loyal client base.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Worked with our staff to understand requirements and provide exceptional customer service.
  • Worked with Owner to resolve any problems, improve operations and provide exceptional customer service.
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
Restaurant Busser, 02/2002 to 12/2005Company Name, City, State
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Greeted customers and answered any questions.
  • Assisted customers with carry-out service.
  • Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.
  • Monitored dining room inventory and replenished as necessary.
  • Assisted wait staff with timely food delivery and guest requests.
Skills
  • Staff scheduling
  • Budgeting
  • Inventory management
  • ADA and CA Labor Law compliant
  • Recipes and menu planning
  • Food plating and presentation
  • Kitchen staff coordination
  • Cost controls
  • Kitchen equipment operation and maintenance
  • Safe food handling
  • Conflict resolution
  • Inventory control
  • Wine service
  • Employee training
  • Strong communication skills
  • Training personnel
  • Guest relations management
  • POS inventory system operation
  • Order accuracy
  • Outgoing and energetic
  • Team leadership
  • Ordering and invoicing
  • Event management
  • Customer-focused
  • Dining area cleanliness
  • Accurate money handling
  • Employee training and development
  • Tableside service
  • Excellent judgment
  • Strong work ethic
  • Multitasking
  • Servsafe Manager Certified
  • Servsafe Alcohol Certified
  • Servsafe Allergin Certified
  • CPR/First Aid Certified
Education
High School Diploma, 05/2004
Bonita High School - City

Played Varsity Baseball

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Resume Overview

School Attended

  • Bonita High School

Job Titles Held:

  • Restaurant General Manager
  • Business Owner
  • Regional Manager
  • Batender
  • Restaurant Busser

Degrees

  • High School Diploma , 05/2004

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