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Restaurant General Manager Resume Example

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RESTAURANT GENERAL MANAGER
Professional Summary
Enthusiastic food and beverage professional eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of multiple food and beverage outlets and leading large teams to financial success. Motivated to learn, grow, and excel in a high-level food and beverage position.
Skills
  • Leadership
  • Training
  • Company Culture
  • Financial Success
  • Project Management
  • Collaborative
  • Problem Solving
  • Customer Service
  • Passion
  • Cost Control
  • Quality Assurance
  • Innovative
  • Streamline
  • Budgets
  • Budget
  • Cost Control
  • Client
  • Customer satisfaction
  • Customer Service
  • Driving
  • Financial
  • Leadership
  • Meetings
  • Payroll
  • Peak
  • Pricing
  • Problem Solving
  • Processes
  • Project Management
  • Quality
  • Quality Assurance
  • Team management
Work History
Restaurant General Manager, 01/2005 to 06/2019
Bistro Molokini, Grand Wailea, Waldorf Astoria Resort – Wailea, HI
  • Department Head of lunch and dinner outlet, plus poolside dining at a luxury resort, generating over 7 million in top line revenue yearly.
  • Oversaw all cabana dining, poolside bars, Restaurant Event Orders, buyouts, and other catering/banquet style events.
  • Set schedules for staff of 60+ by planning and designating shifts and hours.
  • Motivated staff to perform at peak efficiency and quality, driving revenue to exceed budget each month.
  • Investigated and integrated enhanced service and team management strategies to boost business profits.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Restaurant General Manager, 04/2017 to 06/2019
Omni Rancho Las Palmas – Rancho Mirage, CA
  • Department Head of the three-meal restaurant and Lobby Bar in a resort with 444 rooms, that generates 3 million in revenue yearly.
  • Spearheaded complete overhaul of updated beverage program within company mandates.
  • Decreased California meal break penalties to save 10k in payroll expenses.
  • Injected company culture to drive guest satisfaction scores, improving 10% year over year.
  • Analyzed variances and implemented corrective actions to increase average checks and capture ratios.
  • Recruited top-notch employees for all positions within the department.
Senior Food and Beverage Manager, 08/2016 to 04/2017
Hotel Derek – Houston, TX
  • Managed all aspects of Food and Beverage to include, three meal restaurant and bar, coffee shop, In Room Dining, Mini Bar and Banquets.
  • Oversaw all events in 10,000 square feet of meeting space and ensured all meetings and events were executed to client's and company standards.
  • Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
Food and Beverage Manager, 05/2015 to 08/2016
Miraval Arizona – Tucson, AZ
  • Managed all aspects of Food and Beverage at a luxury resort and spa; to include, three meal Restaurant and Main Bar, Juice and Coffee Bar, Pool Cafe, In Room Dining, and Banquets.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Collaborated closely with Culinary team to perfect all menus in various outlets; catering and banquet offerings, poolside dining and In Room Dining.
Food and Beverage Manager, 08/2013 to 05/2015
Omni Rancho Las Palmas Resort & Spa – Rancho Mirage, CA
  • Implemented structure and standards to streamline everyday processes improving overall service.
  • Assisted with budgets to promote financial growth and ensured all goals were achieved.
Room Dining Supervisor, 11/2010 to 08/2013
La Quinta Resort and Spa – La Quinta, CA
  • Ensure five diamond service provided in all facets of In Room Dining.
  • Educated 30 In Room Dining employees on menu updates and procedural changes.
Education
Bachelor of Science: General BiologyUniversity of California - San Diego, CA
Work History
Restaurant General Manager, 01/2005 to 06/2019
Bistro Molokini, Grand Wailea, Waldorf Astoria Resort – Wailea, HI
  • Department Head of lunch and dinner outlet, plus poolside dining at a luxury resort, generating over 7 million in top line revenue yearly.
  • Oversaw all cabana dining, poolside bars, Restaurant Event Orders, buyouts, and other catering/banquet style events.
  • Set schedules for staff of 60+ by planning and designating shifts and hours.
  • Motivated staff to perform at peak efficiency and quality, driving revenue to exceed budget each month.
  • Investigated and integrated enhanced service and team management strategies to boost business profits.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Restaurant General Manager, 04/2017 to 06/2019
Omni Rancho Las Palmas – Rancho Mirage, CA
  • Department Head of the three-meal restaurant and Lobby Bar in a resort with 444 rooms, that generates 3 million in revenue yearly.
  • Spearheaded complete overhaul of updated beverage program within company mandates.
  • Decreased California meal break penalties to save 10k in payroll expenses.
  • Injected company culture to drive guest satisfaction scores, improving 10% year over year.
  • Analyzed variances and implemented corrective actions to increase average checks and capture ratios.
  • Recruited top-notch employees for all positions within the department.
Senior Food and Beverage Manager, 08/2016 to 04/2017
Hotel Derek – Houston, TX
  • Managed all aspects of Food and Beverage to include, three meal restaurant and bar, coffee shop, In Room Dining, Mini Bar and Banquets.
  • Oversaw all events in 10,000 square feet of meeting space and ensured all meetings and events were executed to client's and company standards.
  • Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
Food and Beverage Manager, 05/2015 to 08/2016
Miraval Arizona – Tucson, AZ
  • Managed all aspects of Food and Beverage at a luxury resort and spa; to include, three meal Restaurant and Main Bar, Juice and Coffee Bar, Pool Cafe, In Room Dining, and Banquets.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Collaborated closely with Culinary team to perfect all menus in various outlets; catering and banquet offerings, poolside dining and In Room Dining.
Food and Beverage Manager, 08/2013 to 05/2015
Omni Rancho Las Palmas Resort & Spa – Rancho Mirage, CA
  • Implemented structure and standards to streamline everyday processes improving overall service.
  • Assisted with budgets to promote financial growth and ensured all goals were achieved.
RoomDining Supervisor, 11/2010 to 08/2013
La Quinta Resort and Spa – La Quinta, CA
  • Ensure five diamond service provided in all facets of In Room Dining.
  • Educated 30 In Room Dining employees on menu updates and procedural changes.
Accomplishments
  • Leader of the Quarter, Omni Rancho Las Palmas.
Certifications
  • Certificate of Hospitality and Tourism Leadership, FAU, 2020
  • MICROS Simphony Property Expert, Omni Rancho Las Palmas
  • InfoGenesis Property Champion, Grand Wailea
  • First Aid/CPR
  • TIPS
    • Skills
  • Leadership
  • Training
  • Company Culture
  • Financial Success
  • Project Management
  • Collaborative
  • Problem Solving
  • Customer Service
  • Passion
  • Cost Control
  • Quality Assurance
  • Innovative,
  • Streamline, budgets, budget, Cost Control, client, customer satisfaction, Customer Service, driving, Financial, Leadership, meetings, payroll, peak, pricing, Problem Solving, processes, Project Management, quality, Quality Assurance, team management
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    Resume Overview

    Companies Worked For:

    • Bistro Molokini, Grand Wailea, Waldorf Astoria Resort
    • Omni Rancho Las Palmas
    • Hotel Derek
    • Miraval Arizona
    • Omni Rancho Las Palmas Resort & Spa
    • La Quinta Resort and Spa

    School Attended

    • University of California

    Job Titles Held:

    • Restaurant General Manager
    • Senior Food and Beverage Manager
    • Food and Beverage Manager
    • Room Dining Supervisor

    Degrees

    • Bachelor of Science : General Biology

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