restaurant general manager resume example with 20+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Hardworking Restaurant Manager with 30 years overseeing high-traffic establishments. Talented at managing large, diverse teams of culinary and service personnel. Comfortable taking responsibility for everything from back-office operations to dining room performance.
Skills
Purchasing
Food safety
Customer service best practices
Restaurant operations management
Experience
08/2018 to 03/2020Restaurant General ManagerRoti | New York, NY,
Optimized profits by controlling food, beverage and labor costs daily.
Counseled and disciplined staff to address issues promptly and provide constructive feedback.
Collaborated with server trainees to document and resolve potential customer concerns to drive brand satisfaction and loyalty.
Updated computer systems with new pricing and daily food specials.
Collaborated with chef to analyze and approve all food and beverage selections.
Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
Prepared weekly payroll to keep up with projected weekly revenue.
Managed accounts payable, accounts receivable and payroll.
Assessed operational performance to measure compliance with regulatory, industry and brand standards.
Initiated negotiations regarding vendor contracts and kept updated records of contracts.
Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
Priced and ordered food products, kitchen equipment and food service supplies.
Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
Managed busy and highly popular restaurant with professional, well-trained staff.
Performed accurate monthly inventories of supplies and equipment, including food, beverage, glassware and utensils.
Established restaurant business plan by surveying restaurant demands, identifying and evaluating competitors and preparing financial and sales projections.
Accomplished restaurant and bar human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling and disciplining management staff.
Scheduled and directed staff in daily work assignments to maximize productivity.
01/2017 to 07/2018Assistant Store ManagerRevzilla | Fontana, CA,
Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Oversaw aspects of maintenance, inventory and daily activity management.
Supervised cashiers in processing credit, debit, and cash payments to streamline sales.
Coached and developed store associates through formal and informal interactions.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Managed daily operations, including electrical, vehicle maintenance, client relations and IT.
Generated daily operational and sales reports for corrective action or continuous improvement.
Monitored progress by establishing plans, budgets and measuring results.
Provided leadership to 55 employees through coaching, feedback and performance management.
Evaluated financial statements and P & L reports to monitor Bottom line performance to devise solutions for improvement and cost reduction.
Provided leadership to 55 employees through coaching, feedback and performance management.
Capitalized on existing talent while facilitating recruitment and development of new talent.
Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
Recruited and hired individuals demonstrating passion, dedication and added value to team.
Coached and developed 55 internal candidates for promotion to general management.
Improved People development process by mentoring and onboarding more than 12 employees.
Checked supply against demand by overseeing all merchandising decisions, replenishment and inventory management.
Supported community outreach initiatives by partnering with local organizations.
Created effective 12 month business plans to focus strategic decisions on exceeding long-term objectives.
Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels.
Contributed to organizational initiative to achieve weekly sales, budget and other targeted goals.
Trained, managed and motivated employees to promote professional skill development.
Generated reports detailing project information and predictions.
Facilitated HR operations, including strategic workforce planning, performance management, staffing and administration of benefits.
Monitored metrics to verify asset stability and effectiveness in strategies designed to increase profit margin.
12/1989 to 06/2017District Operations ManagerJacobus Energy | Kimberly, WI,
Evaluated proposed expenditures in context with budgetary constraints to deliver cost-effective operational results.
Created reports and established processes to assist with loss prevention and budget maintenance.
Controlled expenses, eliminated waste, reduced overhead costs and developed operating budgets.
Improved regional processes by coming up with effective methodologies to handle customer complaints.
Supported regional branches with turnaround management processes, increasing organization and efficiency to enhance profitability.
Supported and planned various effective marketing and sales strategies.
Verified adherence to OSHA and internal safety standards to minimize risks and enhance workplace safety.
Recruited and trained 125 employees to enable adherence to common standards and procedures.
Developed operating budgets for each store and worked cooperatively with teams to control expenses, eliminate waste and reduce overhead costs.
Managed inventory control functions and reported discrepancies to corporate headquarters to increase system functionality.
Coordinated equipment sales and service functions to enhance efficiency and deliver optimum customer service.
Visited approximately 10 locations weekly to ensure each location as fully functional and operating effectively.
Educated employees on corporate policy and procedure compliance to facilitate improved operations outcomes.
Provided leadership to 419 employees through coaching, feedback and performance management.
Monitored inventory levels on weekly basis and placed new orders for merchandise to keep supply well-stocked.
Motivated employees to share ideas and feedback.
Devised and implemented strategies to promote organizational growth, penetrate new markets and improve patient care standards and initiatives.
Set sales budget for all prime costs, loss of goods and controllable items to improve cash flow.
Participated in organizational transformation and implementation activities to monitor corporate restructures.
Strengthened traceability, developing organization systems for contracts, records, reports and agendas.
Limited financial discrepancies, reviewing and approving billing invoices and expense reports.
Facilitated buying process by providing customers with value proposition for products and services while promoting YUM brand.
Accurately managed shipment processing, providing direction to associates and overseeing inventory activities.
Coached and developed 112 internal candidates for promotion to general management.
Structured HR consulting services to support clients during organizational developments and changes.
Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Recruited, identified, and developed Management professionals and implemented training and development programs to successfully exceed retention targets.
Checked supply against demand by overseeing all merchandising decisions, replenishment and inventory management.
Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
Monitored progress by establishing plans, budgets and measuring results.
Streamlined operational efficiencies by coordinating staff development and succession planning.
Facilitated HR operations, including strategic workforce planning, performance management, staffing and administration of benefits.
Directed 42 managers and 377associates to generate over $12 in revenue.
Boosted profit opportunities, conducting cost, schedule, contract performance, variance and risk analysis procedures for corrective action.
Analyzed strategic, core and support processes and recommended improvements to streamline processes.
Managed daily operations, including electrical, vehicle maintenance, client relations and IT.
Monitored metrics to verify asset stability and effectiveness in strategies designed to increase profit margin.
Spearheaded launch of Stepsaver Workstations, including project management from concept to completion.
Assessed team proficiencies, identifying and targeting areas for improvement.
Capitalized on existing talent while facilitating recruitment and development of new talent.
Implemented effective customer service surveys to encourage feedback.
Ascertained total scope of projects to create and capitalize on effective, marketplace-specific product development plans.
Oversaw company merger to drive seamless transition and integration of operations.
Recruited and hired individuals demonstrating passion, dedication and added value to team.
Achieved solid sales growth and increased bottom line results with forward-thinking leadership and effective management of organizational resources.
Trained, managed and motivated employees to promote professional skill development.
Developed corporate objectives and strategies collaborating on quality metrics and key performance indicators (KPI), as well as strategizing with cross-functional teams on improvement measures related to quality.
Trained over 400 employees on business principles, best practices, protocol and system usage.
Evaluated development strategy effectiveness and prepared alternative approaches to exceed goals.
Defined project roadmap to solidify project objectives and milestones.
Contributed to organizational initiative to achieve weekly sales, budget and other targeted goals.
Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
Accessed required resources to assist clients with complicated tax issues, including complex business transactions, debt restructuring, bankruptcy and financial due diligence.
Education and Training
Expected in to to | Business Administration And ManagementYum University, Louisville, KY, GPA:
Completed coursework in Leading Multiple Restaurants, Human Resources including Diversity and Inclusion and Sales and Profit building. Numerous courses related to: PEOPLE PLACE PROFIT PROCESS(4 CORNERS).
Major in BUSINESS MANAGEMENT
3.8 GPA
Completed professional development in LEADING MULTIPLE RESTAURANTS and promoted to District Manager of 10 Chicagoland locations.
Expected in to to | Business Data ProcessingRichard J Daley College, Chicago, IL, GPA:
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.