restaurant general manager resume example with 17+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

A dynamic, results-oriented General Manager offering focused leadership to drive sales and profitability in highly competitive markets. Noted for outstanding communication skills, both with guests and staff; ability to resolve problems quickly and equitably to ensure satisfied customers and happy employees. Consistently achieve performance goals through enthusiasm, tenacity and initiative. Manager with ability to motivate staff members and turn under-producing team into record-breaking units. Well organized with track record that demonstrates self-motivation, perseverance and the creativity to achieve both personal and corporate goals.

    • Adaptability
    • Guest Relations
    • Retail Industry Knowledge
    • Conflict resolution
    • Team Building
    • Hard work ethic/ High Energy
    • Resilience
    • Passion/vision
    • Open Minded
    • Cultural fit
    • Solution oriented
    • Cost Control
    • P & L Management
    • Strategic planning
    • Operations management
    • Policies/Procedures
Work History
Assistant Manager, 02/2020 to Current
Regal Cinemas CorporationFairfield, CA,
    • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
    • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
    • Increased sales revenues by promoting complementary products and educating customers about store promotions.
    • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
    • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
    • Increased sales 10% by driving operational efficiencies and building excellent customer rapport.
Restaurant General Manager , 11/2006 to 12/2019
RotiMinneapolis, MN,
    • Achieved consistent sales growth over 7%
    • Recognized for outstanding sales growth and Pride award ( Excellence in Operation)4 years in row
    • Prepared strategic and annual forecasts and budgets, analyzed variances and implemented corrective actions to increase average meal checks and customer visits
    • Recruiting, training, and deploying employees
    • Managed staff, prepared work schedules and assigned specific duties
    • Established and implemented policies, goals, objectives, and procedures
    • Performed sales floor work such as greeting and assisting customers, stocking shelves, and taking inventory
    • Meets restaurant financial objectives by developing financing; preparing strategic and annual forecasts and budgets; analyzing variances; initiating corrective actions; establishing and monitoring financial controls; developing and implementing strategies to increase average meal checks
General Manager, 07/2005 to 04/2009
Brookfield Properties - RetailLos Angeles, CA,
    • Managed over 55 plus Team member
    • Achieved consistent sales growth over double digit
    • Encouraged, trained and disciplined employees to maximize performance
    • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention for each retail unit
    • Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy
    • Enhanced operational performance by developing effective business development strategies, systems and procedures. Oversees efficient operation of truck stop/travel center and restaurants
    • Hands on management position
    • Understands costs control and Budget adherence. Schedules staff in line with customer count and budgeted wage %
    • Works to ensure all employees on their shift operate within company guidelines to achieve sales and profit
General Manager, 04/2002 to 06/2005
Brookfield Properties - RetailLouisville, KY,
    • Received all star Restaurant General Manager award for excellent performance. Also recognize by Region Coach for Improving restaurant performance
    • Fixed Several broken restaurant to optimum level
    • Encouraged, trained and disciplined employees to maximize performance
    • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention for each unit
    • Streamlined operational efficiencies by coordinating staff development and succession planning
    • Increased employee efficiency 30% by Setting measurable goal, communicating results
    • Directed successful turnaround, eliminating over $30,000.00 in debt within 6 Months
    • Recruited, hired and trained high performing sales and support team while maximizing profitability by setting performance benchmarks for customer service, cost control, revenue, marketing and profits
    • Strategized long-term business needs while generating guest relations feedback for process improvements
    • Drove year-over-year business growth while leading operations, strategic vision and long-range planning
Associates Degree: Automobile Engineering, Expected in 1992 to LINCOLN TECHNICAL. INSTITUTE, - Union. New Jersey,
Associate of Science: Automobile Engineering, Expected in 1989 to Gulson Institute Of Engineering - Gujarat, India,
  • Successfully exceeded sales growth of Dairy Queen by -Over 8% in 2007 Sales growth over 40% after Dairy Queen Remodel in 2010
  • Race city Travel center sales went from $3 Million in 2005 to $4.5 Million in 2007. Increased Pizza Hut sales by 11% annually
  • Received Award from Area Manager And Region coach for Outstanding achievement.
  • Received All star RGM award from YUM Brands inc. by surpassing all Business and financial metrics.

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Resume Overview

School Attended

  • Gulson Institute Of Engineering

Job Titles Held:

  • Assistant Manager
  • Restaurant General Manager
  • General Manager
  • General Manager


  • Associates Degree
  • Associate of Science

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