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Restaurant General Manager Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Detail-oriented restaurant manager with 8 years of experience in food service management. Successful team leader with deep knowledge of hiring and training protocols. Budget-conscious when cutting service costs without sacrificing top-notch quality. Poised professional with extensive practice using conflict resolution techniques to drive smooth operations. Innovative Restaurant Manager with more than 8 years of food preparation and service experience. Motivates team members to meet challenging customer demands in fast-paced environments without sacrificing quality, safety or cost control measures vital to sustainable business operations. Flexible and energetic manager seeking role as Restaurant Manager. Extensive restaurant and food service experience.

Skills
  • Purchasing
  • Food safety
  • Restaurant operations management
  • Customer service best practices
  • Organization and prioritization
  • Hiring and training
  • Customer-oriented
  • Labor and food cost control
  • Stable work history
  • Adaptable
  • Brand standards promotion
  • Staff development talent
Experience
07/2019 to Current Restaurant General Manager Sonic | Oklahoma City, OK,
  • Monitored and trained service team members on suggestive selling practices and continuous sales growth of beverage, appetizer, add-on and desserts.
  • Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
  • Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
  • Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
  • Prepared and led foodservice training programs to teach staff various tasks such as stocking and restocking condiments, correctly inputting orders into system and performing credit and debit card transactions.
  • Enforced staff performance and service standards to deliver consistent and positive customer experiences.
  • Encouraged patron loyalty by emphasizing customer-focused approach by staff.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Priced and ordered food products, kitchen equipment and food service supplies.
  • Accomplished restaurant and bar human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling and disciplining management staff.
  • Performed accurate monthly inventories of supplies and equipment, including food, beverage, glassware and utensils.
  • Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
  • Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
05/2016 to Current Assistant Manager Gelson's | Carlsbad, CA,
  • Monitored and trained service team members on suggestive selling practices and continuous sales growth of beverage, appetizer, add-on and desserts.
  • Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
  • Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
  • Prepared and led foodservice training programs to teach staff various tasks such as stocking and restocking condiments, correctly inputting orders into system and performing credit and debit card transactions.
  • Controlled portion sizes and garnishing for optimal cost controls.
  • Encouraged patron loyalty by emphasizing customer-focused approach by staff.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
01/2019 to 04/2019 Restaurant Manager Denny's Inc | Saint Augustine, FL,
  • Managed accounts payable, accounts receivable and payroll.
  • Prepared weekly payroll to keep up with projected weekly revenue.
  • Optimized profits by controlling food, beverage and labor costs daily.
  • Developed and maintained exceptional customer service standards.
  • Efficiently resolved problems or concerns to satisfaction of all involved parties.
  • Handled escalated customer complaints to provide full resolutions and promote loyalty.
  • Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
  • Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Mentored front of house personnel on company policies customer service techniques and professional communication.
  • Assigned tasks and oversaw employees to ensure compliance with food safety procedures and quality control guidelines.
  • Trained workers in every restaurant position, including food preparation, money handling and cleaning roles.
  • Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
  • Built sales forecasts and schedules to reflected desired productivity targets.
  • Identified, investigated and corrected operational issues such as inventory waste or theft to keep business operating at optimal levels.
  • Regularly updated computer systems with new pricing and daily food specials.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.
  • Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
  • Assessed operational performance to measure compliance with regulatory, industry and brand standards.
  • Maintained cleanliness and sanitation across all food service, storage, and preparation stations.
09/2012 to 05/2016 Assistant Manager Gelson's | Hollywood, CA,
  • Monitored and trained service team members on suggestive selling practices and continuous sales growth of beverage, appetizer, add-on and desserts.
  • Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
  • Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
  • Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
  • Performed accurate monthly inventories of supplies and equipment, including food, beverage, glassware and utensils.
  • Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
  • Controlled portion sizes and garnishing for optimal cost controls.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Education and Training
Expected in 05/2011 High School Diploma | Armuchee High School, Rome, GA GPA:
Certifications
  • ServSafe

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Resume Overview

School Attended
  • Armuchee High School
Job Titles Held:
  • Restaurant General Manager
  • Assistant Manager
  • Restaurant Manager
  • Assistant Manager
Degrees
  • High School Diploma

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