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restaurant general manager resume example with 15+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.

Accomplishments
  • Reduced employee turnover by creating and implementing a no-cost incentive program.
  • Supervised team of 40 + staff members.
  • Certified Training Manager
  • Top 10 manager
  • I ran one of the busiest KFC in the nation
  • Raised $7000 in MDA for KFC
  • I have traveled all 50 states and 26 countries


Skills
  • Loss Prevention Strategies
  • Work Assignments
  • Managing Deliveries
  • Billing and Payment Processing
  • Waste Reduction
  • Staff Scheduling
  • Suggestive Selling
  • Equipment Preparation
  • Customer Loyalty
  • Shipment Preparation
  • Money Handling
  • Strategic Forecasting
  • Safe Work Practices
  • Inventory Accuracy
  • Vendor Contracts
  • Purchasing
Work History
Restaurant General Manager, 01/2019 - 09/2022
Chipotle , , Redding, CA
  • Set clear expectations and created positive working environment for employees.
  • Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
  • Orchestrated positive customer experiences by overseeing every area of operations.
  • Limited portion sizes and used garnishes to control food costs.
  • Built and leveraged community relationships to drive business and maximize catering programs.
  • Carefully interviewed, selected, trained and supervised staff.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Prepared for and executed new menu implementations.
  • Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
  • Maintained facility and grounds to present positive image.
  • Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
Owner/Operator Truck Driver, 12/2016 - 12/2018
Pfu America, Inc. , , Vancouver, WA
  • Operated with safety and skill to avoid accidents and delays.
  • Inspected vehicle and equipment before and after every trip to monitor routine wear and identify larger maintenance issues.
  • Managed day-to-day business operations.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Dropped and hooked trailers and changed configuration of equipment.
  • Verified contents of inventory loads against Bills of Lading.
  • Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks and forklifts.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Maintained current Class A CDL with Hazardous Materials and Doubles and Triples endorsements.
District Manager, 04/2006 - 10/2016
John Christner Trucking , , Pocatello, ID
  • Built positive and productive relationships with store and field leadership.
  • Supervised 6 locations to enforce high-quality standards of operation.
  • Coordinated with other district managers to actualize strategies for improving performance and growing circulation volumes and sales.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
  • Modeled best practices for sales and customer service.
  • Optimized in-store merchandising, brand presentation and inventory availability and focus.
  • Created various selling and merchandising programs impacting bottom line performance.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
Education
GED: , Expected in
-
Pocatello High School - Pocatello, ID,
GPA:
Status -
Certifications
  • Class A CDL
  • Certified Training Manager


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Languages
German :
Limited Working:
Negotiated :
:

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Resume Overview

School Attended

  • Pocatello High School

Job Titles Held:

  • Restaurant General Manager
  • Owner/Operator Truck Driver
  • District Manager

Degrees

  • GED

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