Restaurant General Manager Resume Example
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RESTAURANT GENERAL MANAGER
Professional Summary
Talented leader offering over 20+ years of experience in preparing and serving diverse foods. Motivates employees to exceed customer expectations in high-volume settings while maintaining strong quality and effective cost controls. Service-oriented with good multitasking, safety management and decision-making skills.
Work History
Wintergreen Resort - Restaurant General ManagerNellysford , VA04/2014 - Current
- Set schedules for 20 staff by planning and designating shifts and hours.
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
- Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
- Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Led and directed team members on effective methods, operations and procedures.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Promoted business through participation in and sponsorship of community events, including Fundraisers.
The Cheesecake Factory - Restaurant ManagerTukwila , WA05/2012 - 03/2014
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Led and directed team members on effective methods, operations and procedures.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Prepared for and executed new menu implementations.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Achieved highest employee retention rate in district.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
- Carefully interviewed, selected, trained and supervised staff.
- Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
The Cheesecake Factory - Restaurant ManagerWalnut Creek , CA08/1994 - 11/2002
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Led and directed team members on effective methods, operations and procedures.
- Achieved highest employee retention rate in district.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 25+ staff members.
- Increased employee satisfaction 20% while cutting staff turnover in half by developing staff recognition and accountability programs.
- Reduced food cost 3% after identifying and eliminating inventory issues such as excess ordering, poor storage and inefficient waste management.
Skills
- Marketing and advertising
- Food plating and presentation
- Performance improvement
- Food preparation and safety
- Budgeting
- Scheduling
- Sales
- Staff Management
- Employee Training
- Employee Retention
- Restaurant Management
- Business Planning
- Kitchen equipment operation and maintenance
- Operations management
- Passion for customer satisfaction
- Order delivery practices
- Recruitment
- Point of Sale (POS) system operation
- Inventory control and record keeping
- Cost-controls
- Natural leader
- Business operations expertise
Education
07/1994John D O'Bryant of Math And ScienceCityHigh School Diploma
Certifications
- ServSafe
- First Aid/CPR Certified
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Resume Overview
School Attended
- John D O'Bryant of Math And Science
Job Titles Held:
- Restaurant General Manager
- Restaurant Manager
Degrees
- High School Diploma
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