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Restaurant General Manager resume example with 17+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Talented leader offering over 20+ years of experience in preparing and serving diverse foods. Motivates employees to exceed customer expectations in high-volume settings while maintaining strong quality and effective cost controls. Service-oriented with good multitasking, safety management and decision-making skills.

Skills
  • Marketing and advertising
  • Food plating and presentation
  • Performance improvement
  • Food preparation and safety
  • Budgeting
  • Scheduling
  • Sales
  • Staff Management
  • Employee Training
  • Employee Retention
  • Restaurant Management
  • Business Planning
  • Kitchen equipment operation and maintenance
  • Operations management
  • Passion for customer satisfaction
  • Order delivery practices
  • Recruitment
  • Point of Sale (POS) system operation
  • Inventory control and record keeping
  • Cost-controls
  • Natural leader
  • Business operations expertise
Work History
Restaurant General Manager, 04/2014 - Current
Wintergreen Resort Nellysford, VA,
  • Set schedules for 20 staff by planning and designating shifts and hours.
  • Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
  • Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
  • Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
  • Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Led and directed team members on effective methods, operations and procedures.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Promoted business through participation in and sponsorship of community events, including Fundraisers.
Restaurant Manager, 05/2012 - 03/2014
The Cheesecake Factory Tukwila, WA,
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Led and directed team members on effective methods, operations and procedures.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Prepared for and executed new menu implementations.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Achieved highest employee retention rate in district.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
  • Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
  • Carefully interviewed, selected, trained and supervised staff.
  • Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
Restaurant Manager, 08/1994 - 11/2002
The Cheesecake Factory Walnut Creek, CA,
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Led and directed team members on effective methods, operations and procedures.
  • Achieved highest employee retention rate in district.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
  • Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
Education
High School Diploma: , Expected in 07/1994
-
John D O'Bryant of Math And Science - Boston, MA,
GPA:
Accomplishments
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 25+ staff members.
  • Increased employee satisfaction 20% while cutting staff turnover in half by developing staff recognition and accountability programs.
  • Reduced food cost 3% after identifying and eliminating inventory issues such as excess ordering, poor storage and inefficient waste management.
Certifications
  • ServSafe
  • First Aid/CPR Certified

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Resume Overview

School Attended

  • John D O'Bryant of Math And Science

Job Titles Held:

  • Restaurant General Manager
  • Restaurant Manager
  • Restaurant Manager

Degrees

  • High School Diploma

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