Livecareer-Resume

Restaurant General Manager Resume Example

Love this resume?

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Objective

Dedicated employee known for punctuality, work ethic and willingness to go beyond the expected pursuing employment options where good customer service and positive attitude will make a difference.

Skills
  • Purchasing
  • Food safety
  • Restaurant operations management
  • Customer service best practices
  • Brand standards promotion
Education and Training
Expected in 05/1991 High School Diploma | Wenona High School, Wenona,IL, GPA:
Experience
03/2018 to 06/2020 Restaurant General Manager Wintergreen Resort | Nellysford, VA,
  • Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
  • Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
  • Prepared strategic and annual forecasts and budgets, analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
  • Monitored and trained service team members on suggestive selling practices and continuous sales growth of beverage, appetizer, add-on and desserts.
  • Controlled portion sizes and garnishing for optimal cost controls.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
  • Reduced food waste [Number]% by overseeing and planning ingredients, anticipated customers and popularity of items.
  • Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
  • Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
  • Priced and ordered food products, kitchen equipment and food service supplies.
  • Sought out and implemented methods to improve service and team performance to boost business sustainability.
  • Enforced staff performance and service standards to deliver consistent and positive customer experiences.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
  • Performed accurate monthly inventories of supplies and equipment, including food, beverage, glassware and utensils.
  • Prepared and led foodservice training programs to teach staff various tasks such as stocking and restocking condiments, correctly inputting orders into system and performing credit and debit card transactions.
  • Encouraged patron loyalty by emphasizing customer-focused approach by staff.
  • Accomplished restaurant and bar human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling and disciplining management staff.
  • Managed a busy and highly-popular [Type] restaurant with [Number] waitstaff.
11/2013 to 02/2018 Forklift Operator Wabtec Corporation | Woodbury, MN,
  • Inspected lifts before usage to prevent damage to goods.
  • Picked up warehouse debris and deposited waste into appropriate piles and stacked baled trash.
  • Divided and sorted product shipments received using account information and shipping labels.
  • Tied and secured loads to prevent shifting or damage to items.
  • Secured loads on pallets to minimize damage and worker injuries.
  • Documented movements using computer tracking systems.
  • Communicated with team members to coordinate efficient and accurate movements.
  • Monitored counts, weights and measures to verify accuracy.
  • Completed routine post and pre-operation inspections of forklifts and other heavy equipment.
  • Recorded count and condition of all cargo received.
  • Used equipment such as loaders, hand trucks, forklifts and cranes safely.
  • Estimated weights, heights and centers of balance to make precise placements.
  • Accurately received, stored and shipped products safely and efficiently.
  • Removed empty pallets, cardboard packing and strapping and deposited items in proper receptacles.
  • Maneuvered forklift over and around loaded pallets, boxes and other materials.
  • Maintained current forklift training and certification as required by company policies.
  • Immediately reported any safety and quality issues to management.
  • Contributed to profitability by training new employees on safe, efficient use of forklift equipment and through troubleshooting machines to maintain optimal performance and limit overtime cost.
03/2009 to 11/2013 Shift Manager Long John Silvers | Martinsburg, WV,
  • Positioned skilled staff in key areas throughout shift to optimIze department productivity.
  • Enhanced operations and boosted efficiency through employee training, coaching and creating work schedules and assignments.
  • Increased customer base and market share by promoting product through diverse channels.
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Contributed to programs to optimize productivity, streamline efficiency and boost profitability.
  • Handled over $[Amount] in funds each day in fast-paced [Type] environment.
  • Cross-trained in every store role to maximize operational knowledge.
  • Led staff meetings for team of [Number] to communicate [Type] directives.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Spearheaded training initiatives to improve employee performance and bottom-line business results.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Recruited, hired and trained [Number] employees for marketing and sales department.
  • Executed [Type] strategies to foster better customer service and promote positive and engaging environment for all.
  • Recruited, hired and trained new employees, including monitoring and review of individual performance.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Disclaimer
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

88Good

Resume Strength

  • Formatting
  • Length
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • Wenona High School
Job Titles Held:
  • Restaurant General Manager
  • Forklift Operator
  • Shift Manager
Degrees
  • High School Diploma

Similar Resume

View All
Restaurant General Manager
Restaurant General Manager
Restaurant General Manager