Livecareer-Resume

Restaurant General Manager Resume Example

Love this resume?

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Capable General Manager offering over 13 years of experience in foodservice, warehouse, inventory and team management. Expert at maintaining cost controls and determining optimal coverage to meet business needs without sacrificing quality. Talented at building relationships with community members, clients and staff.

Skills
  • Purchasing
  • Food safety
  • Restaurant operations management
  • Customer service best practices
Education and Training
Du Quoin High School Du Quoin, IL, Expected in 06/1993 High School Diploma : - GPA :
Experience
Taco Bell - Restaurant General Manager
Temple, TX, 07/2020 - Current
  • Monitored and trained service team members on suggestive selling practices and continuous sales growth of beverage, appetizer, add-on and desserts.
  • Prepared strategic and annual forecasts and budgets, analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
  • Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
  • Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
  • Supervised staff preparing and serving 400 meals per day.
  • Encouraged patron loyalty by emphasizing customer-focused approach by staff.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Accomplished restaurant and bar human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling and disciplining management staff.
  • Sought out and implemented methods to improve service and team performance to boost business sustainability.
  • Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Emphasized customer-focused approach, delivering local neighborhood restaurant environment that built customer loyalty.
  • Managed busy and highly popular Seafood restaurant with 21 waitstaff.
  • Established restaurant business plan by surveying restaurant demands, identifying and evaluating competitors and preparing financial and sales projections.
  • Performed accurate monthly inventories of supplies and equipment, including food, beverage, glassware and utensils.
  • Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
  • Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
  • Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
  • Enforced staff performance and service standards to deliver consistent and positive customer experiences.
Global Aviation Services - Warehouse Manager
Boston, MA, 12/2014 - 07/2020
  • Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
  • Reconciled accounting records, including shipping and receiving logs and purchase orders.
  • Scheduled shifts for employees ensuring appropriate staffing for each shift across all positions.
  • Managed vendor relationships to support supply chain and maintain product quality.
  • Hired, trained and motivated warehouse staff to meet tight schedules and demanding performance targets.
  • Employed first-in first-out protocols to reduce waste by 0%.
  • Efficiently dealt with changes, delays and unexpected events to ensure customers received products on time.
  • Planned and optimized warehouse work processes to improve fulfillment system efficiency.
  • Established and trained personnel in security and safety procedures to reduce liability and safeguard warehouse operations.
  • Secured resourcing for materials, equipment and personnel to meet warehouse operational needs.
  • Planned and implemented layout enhancements to promote efficiency and maximize space utilization.
  • Monitored $2,000,000 freight budget per year.
  • Complied with all local, state and federal requirements involving shipping and handling of hazardous materials.
  • Researched issues to address shipping errors and packaging mistakes.
  • Generated repeat business through development of devoted customer service to loyal clients.
  • Oversaw more than $300,000 in inventory and supervised 9 employees in 256,000 square foot warehouse.
  • Monitored equipment for signs of mechanical issues and organized repairs to maintain functionality.
  • Trained staff on material handling processes to reduce shipping times.
  • Established and maintained good relations with customers, vendors and transport companies.
  • Oversaw shipping and receiving activities, accomplishing customer pick rate of 99.2% by monitoring zone separation.
  • Coached warehouse team on FIFO monitoring.
  • Used logistic appointment scheduling software to track orders, provide updates and confirm deliveries.
  • Provided information to shipping and receiving personnel regarding inventory stock.
  • Improved efficiency by 67% through supervision of 9 staff working in warehouse.
  • Promoted performance improvements by coaching, counseling and disciplining personnel and appraising job results.
  • Managed day-to-day shipping and receiving, typically overseeing more than 200 packages in 24-hour period.
  • Generated shipping documents including packing lists and invoices using Quickbooks.
  • Applied schedule, organizational and routing knowledge to enhance delivery planning.
  • Coordinated maintenance on physical condition of warehouse and equipment, routinely assessing each for needed repairs, updates or replacements.
  • Project managed warehouse system updates to increase productivity and reduce errors.
  • Adhered to company audit rules during inventory counts with 99.6% accuracy.
  • Satisfied reporting requirements with timely and accurate logging of daily activities.
  • Negotiated with 21 freight companies, which resulted in new contracts that reduced overall shipping costs by 25% annually.
  • Increased productivity through cross-training and thorough training of both current employees and new hires.
  • Maximized warehouse efficiency by dispatching crews and coordinating optimal daily schedules.
  • Supervised9 employees in receipt and storage of decor products.
  • Planned stock quantities according to marketplace demand and sales forecasts.
  • Maintained knowledge of federal, state and local regulations to enforce adherence to requirements in daily operations and advise management on policy changes necessary for compliance.
  • Updated customers and interdepartmental employees on critical shipments upon request.
  • Provided detailed instructions for job responsibilities, safety protocols and company guidelines to new employees.
  • Recruited and staffed employees to fill all positions and skill levels in warehouse to man three shifts.
Servicemaster Clean - Inventory Control Specialist/Purchasing Agent
Windham, ME, 03/2011 - 12/2014
  • Assessed current inventories and brought in supplies to keep stock within optimal levels for expected demands.
  • Ran markdown reports, managed store replenishment and analyzed buying reports.
  • Reviewed accuracy of vendor credits by analyzing receipt of returned materials.
  • Revised production schedules to account for changing designs, shortages and other types of interruptions.
  • Received incoming goods, checked paperwork and reviewed merchandise for accuracy against documentation.
  • Purchased goods to maintain stock and prepare for assembly of Customer orders.
  • Organized and processed damaged goods according to vendor and manufacturer procedures.
  • Moved merchandise from stockroom to sales floor when requested by Owner.
  • Audited shortages of Product to focus on continuous improvement and suggested methods to improve inventory usage.
  • Strengthened operational efficiencies and traceability by utilizing organizational filing systems for product placement.
  • Recommended improvements to management to regulate inbound load volume based on inventory requirements.
  • Monitored project progress and presented status to leaders to solve productivity issues.
  • Established best practices for warehouse slotting and mapping to ensure adherence to food safety regulations.
  • Resolved complaints and eliminated delays by collaborating with vendors and updating strategies.
  • Improved inventory management processes to avoid markdowns.
  • Provided insight to potentially increase consistency of inbound load volume according to company inventory requirements.
  • Verified prices and computed totals to complete accurate invoices.
  • Transported items using equipment like forklifts and hand trucks.
  • Outlined production commitments and timetables using sales forecast information.
  • Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
  • Entered information into Entree to update Product and status reports.
  • Collaborated with management, sales and engineering to adjust plans and maintain targets.
  • Verified receipt of returned materials to maintain accuracy of vendor credits.
  • Performed cycle counts on daily basis to immediately spot errors and apply remedies.
  • Investigated and resolved variances with inventory records.
  • Executed on-time and under-budget project management on complex issues for senior leadership.
  • Managed weekly inventory and supply tracking, noting items requiring reorder.
  • Consulted with department supervisors and Sales teams to evaluate needs and discuss corrective actions for individual concerns.
  • Delivered production schedules to Sales team to provide established timeframes for delivery-.
  • Mitigated lost time by spearheading special projects through effective emergency resolution.
  • Provided top quality control while eliminating downtime to maximize revenue.
  • Analyzed shortages and reported findings to Owner, focusing on continuous improvement.
Rural King - Assistant Manager
City, STATE, 03/2008 - 03/2011
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Planned and prepared workflow schedules, delegating tasks for 31-member team.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
  • Supported sales management initiatives to optimize business development.
  • Assisted Hr Manager in evaluating employee performance and cultivating improvement initiatives.
  • Delegated daily tasks to team members to optimize group productivity.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
  • Developed training, assessment and performance monitoring programs to coach and mentor employees.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Oversaw team development according to industry service standards to further customer loyalty.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Trained team of 30+ to deliver outstanding customer service, boosting customer satisfaction ratings 99.5%.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Completed inventory audits to identify losses and project demand.

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Disclaimer
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

80Good

Resume Strength

  • Formatting
  • Length
  • Measurable Results
  • Personalization
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended
  • Du Quoin High School
Job Titles Held:
  • Restaurant General Manager
  • Warehouse Manager
  • Inventory Control Specialist/Purchasing Agent
  • Assistant Manager
Degrees
  • High School Diploma

Similar Resume

View All
Restaurant General Manager
Restaurant General Manager
Restaurant General Manager