Restaurant General Manager Resume Example

• Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
• Led and directed team members on effective methods, operations and procedures.
• Organized special events in restaurant, including receptions, promotions and corporate luncheons.
• Delivered in-depthtraining to workers in food preparation and customer-facing roles to promote strong team performance.
• Maintained safe working and guest environment to reduce risk of injury and accidents.
• Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
• Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
• Carefully interviewed, selected, trained and supervised staff.

I helped open this family Restaurant and worked there until Ileft for florida in 1993. It is still a successful rest to this day. Opening that restuarant enabled me to help open two more which was a fun but intence experience.

• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
• Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
• Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
• Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
• Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
• Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
• Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
• Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
• Greeted and maintained relationships with regular customers.
• Checked identification to enforce age regulations for alcoholic beverages.
• Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
• Bussed and reset [Number] tables per shift, working efficiently to keep dining room and work areas clean.
• Prepared beverages and filled food orders for customers.