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Restaurant General Manager Resume Example

Resume Score: 80%

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RESTAURANT GENERAL MANAGER
Professional Summary

Energetic GM with 40plus years of experience offering quality food services. Team leader focused on coaching staff and solving problems involving kitchen efficiency, inventory, customer satisfaction and.employee operations through tight management.Effectively manage personnel and customers needs while maximizing customer service standards. Trained in preparing and handling food, organizing inventory and optimizing customer relations. Diplomatic in addressing customer concerns and resolving issues with the customers as well as servers and staff.

Work History
Giovannis Italian Resturant - Restaurant General ManagerNaples, FL10/1999 - 04/2020
  • Managed employees throughout preparation and service of meals in very popular busy Rest.
  • Set schedules for staff by planning and designating shifts and hours.
  • Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
  • Analyzed variances and implemented corrective actions to increase average meal checks and customer visits
  • 0rdered supplies as needed to run restaurant efficiently
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Recruited employees for all positions.
  • Orchestrated positive customer experiences at all stages by overseeing every area of operations.
  • Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank each shift.
  • Organized and oversaw food service training to educate employees.
  • Motivated staff to perform at peak efficiency and qualit
  • Led and directed team members on effective methods, operations and procedures.
  • Organized special events in restaurant, including receptions, promotions and corporate luncheons on and off the premises.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Carefully interviewed, selected, trained and supervised staff.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
  • Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Frascastis - Restaurant ManagerNaples, FL08/1993 - 09/1999
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Led and directed team members on effective methods, operations and procedures.
  • Organized special events in restaurant, including receptions, promotions and corporate luncheons.
  • Delivered in-depthtraining to workers in food preparation and customer-facing roles to promote strong team performance.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Carefully interviewed, selected, trained and supervised staff.
LoMonacos Restaurant - ServerBranfod , Conn04/1987 - 06/1993

I helped open this family Restaurant and worked there until Ileft for florida in 1993. It is still a successful rest to this day. Opening that restuarant enabled me to help open two more which was a fun but intence experience.

  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Greeted and maintained relationships with regular customers.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Bussed and reset [Number] tables per shift, working efficiently to keep dining room and work areas clean.
  • Prepared beverages and filled food orders for customers.
Florida Food Manager Certification

This is a training course on food safety which is a requirement in Florida; for all managers to be responsible for the storage, preparation,display and serving food to the public It is good for 5 years.

Skills
  • Inventory Management
  • Staff Scheduling
  • Budgeting
  • Regulatory Compliance
  • Workflow planning
  • Cleanliness
  • Scheduling
  • Recruitment
  • Conflict resolution
  • Operational Improvement
  • Customer Service
  • First Aid/CPR
  • Organization
  • Supervision
  • Team Building
  • Problem Resolution
  • Business Operations
  • Communications
Education
University of BridgeportBridgeport, CTAssociate of Science: Nursing
Certifications

Florida Food Manager Certification

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Giovannis Italian Resturant
  • Frascastis
  • LoMonacos Restaurant

School Attended

  • University of Bridgeport

Job Titles Held:

  • Restaurant General Manager
  • Restaurant Manager
  • Server

Degrees

  • Associate of Science : Nursing

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