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restaurant general manager resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Results Drive Manager who brings a proven track record of progressive market share growth and sales achievements. Proactive manager and strategic problem solver with a track record of achieving challenging profit goals while constantly acquiring new clients and expanding operations. Tenacious in the search for new sources of income and sales opportunities. Achieving the objectives of increasing the profits of the company in an ethical and professional way.
Focused on implementing and complying with company policies.

Skills
  • Purchasing
  • Food safety
  • Customer service best practices
  • Restaurant operations management
  • T.I.P.S. certified
  • ServSafe Certified
  • Honed marketing skills
  • Bilingual in Spanish
  • Full service restaurant background
  • Labor and food cost control
  • Menu development
  • Staff development talent
  • Proven sales record
  • Hiring and training
  • Bartender Knowledge
  • Supervisory skills
  • POS systems Knowledge
  • Organization and prioritization
  • Adaptable
  • Customer-oriented
  • Influencing and persuasive
  • Stable work history
  • Customer retention abilities
  • Negotiation Tactics
  • Client account management
  • Business development
  • Customer needs assessment
  • Inside and outside sales
  • Relationship selling
Experience
Restaurant General Manager, 02/2021 - Current
Pizza Hut Redmond, OR,
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Tracked monthly sales to generate reports for business development planning.
  • Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
  • Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
  • Accomplished restaurant and bar human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling and disciplining management staff.
  • Emphasized customer-focused approach, delivering local neighborhood restaurant environment centered on building customer loyalty.
  • Managed accounts payable, accounts receivable and payroll.
  • Updated computer systems with new pricing and daily food specials.
  • Collaborated with chef to analyze and approve food and beverage selections.
  • Implement new strategies to increase sales.
  • Develop marketing strategies to increase the level of customers.
  • Analyze, implement and develop strategies for the opening of new restaurants.
  • Create food and drink menu according to the concept and needs of the restaurant
General Manager, 02/2019 - 01/2021
Ncsoft Palo Alto, CA,
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Performed accurate monthly inventories of supplies and equipment, including food, beverage, glassware and utensils.
  • Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
  • Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Monitored and trained service team members on suggestive selling practices and continuous sales growth of beverage, appetizer, add-on and desserts.
  • Accomplished restaurant and bar human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling and disciplining management staff.
  • Prepared strategic and annual forecasts and budgets, analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
  • Priced and ordered food products, kitchen equipment and food service supplies.
  • Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
  • Optimized profits by controlling food, beverage and labor costs daily.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Managed accounts payable, accounts receivable and payroll.
  • Prepared weekly payroll to keep up with projected weekly revenue.
  • Collaborated with chef to analyze and approve food and beverage selections.
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
  • Established restaurant business plan by surveying restaurant demands, identifying and evaluating competitors and preparing financial and sales projections.
  • Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
  • Develop strategies to increase the profits of the company.
Insurance Sales Agent, 02/2015 - 05/2017
Bluecross Blueshield Of Tennessee, Inc. Jackson, TN,
  • Interviewed prospective clients to gather information on financial needs and discuss existing coverage.
  • Researched and analyzed beneficial insurance and investment options and made recommendations to clients.
  • Offered policy guidance and management to promote asset protection.
  • Exceeded company sales goals for new policies.
  • Engaged customers and provided high level of service by carefully explaining details about documents.
  • Followed up with customers to check on changing needs and propose new offerings.
  • Communicated with clients by phone and email to answer questions and offer services.
  • Supported customers with individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs.
  • Exceeded team goals by partnering with staff to share and implement best practices.
  • Increase sales in an ethical and professional way to achieve company objectives.
Education and Training
Bachelor of Business Administration: , Expected in 09/2017
-
UNID - Mexico ,
GPA:
Status -
English: , Expected in 2019
-
Agape English Language Institute For Internationals - Greenville, SC,
GPA:
Status -
Languages
English :
Full Professional:
Negotiated :
:
Spanish :
Native/ Bilingual:
Negotiated :
:
Certifications
  • ServSafe
  • T.I.P.S
,

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Resume Overview

School Attended

  • UNID
  • Agape English Language Institute For Internationals

Job Titles Held:

  • Restaurant General Manager
  • General Manager
  • Insurance Sales Agent

Degrees

  • Bachelor of Business Administration
  • English

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