Hospitable Restaurant Manager proficient in overseeing staff and handling daily cash deposits. Generates new business through creative use of SEO and social media. Diligent and fully invested in improving team strength by exhibiting steadfast leadership in high-pressure situations. History of going above and beyond job requirements to meet changing demands. Well-organized and knowledgeable team player with a solid background in food and beverage services.
Skills
Purchasing
Food safety
Restaurant operations management
Customer service best practices
Stable work history
Supervisory skills
Influencing and persuasive
Full service restaurant background
Adaptable
Brand standards promotion
Customer-oriented
Honed marketing skills
Experience
02/2013 to 04/2021
Restaurant General ManagerCarrols Restaurant Group, Inc. – Greenwood, IN,
Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
Prepared strategic and annual forecasts and budgets, analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
Monitored and trained service team members on suggestive selling practices and continuous sales growth of beverage, appetizer, add-on and desserts.
Accomplished restaurant and bar human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling and disciplining management staff.
Emphasized customer-focused approach, delivering local neighborhood restaurant environment that built customer loyalty.
Scheduled and directed staff in daily work assignments to maximize productivity.
Enforced staff performance and service standards to deliver consistent and positive customer experiences.
Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
Sought out and implemented methods to improve service and team performance to boost business sustainability.
Performed accurate monthly inventories of supplies and equipment, including food, beverage, glassware and utensils.
02/2013 to 04/2021
Cook Shift LeaderSpectrum Health – Greenville, MI,
Communicated with kitchen employees, answered questions and offered insight into food preparations.
Followed the "first in, first out" rule with every food and beverage item, tossing outdated and expired food products.
Taught kitchen staff about proper nutrition, food allergies and dietary issues.
Made sure the kitchen, cooking utensils and storeroom were kept clean at all times.
Sanitized all counters and utensils used for the preparation of raw meat, poultry, fish and eggs.
Assessed inventory levels and placed orders to replenish goods before supplies depleted.
Adjusted seasonal plans to source local ingredients and align special dishes with area events.
Washed utensils, plates and chopping boards between tasks to avoid cross-contamination.
Trained kitchen workers on culinary techniques to increase productivity and boost workflow.
Performed mise en place daily to efficiently prepare signature dishes.
07/2012 to 02/2019
Licensed Master BarberHr Partners – Lawrence, KS,
Shaved [Number] customers daily using standard and straight razors or clippers.
Responded to customer inquiries by phone, email and in person.
Introduced special hair treatments, scalp massage and styling tools to modernize and streamline services.
Sanitized workstations and salon equipment to reduce risk of infection.
Examined hair texture and condition to determine appropriate treatment.
Maintained updated knowledge of industry products and chemical composition structure and properties.
Clipped and sheared hair into diverse cuts and fades for [Number] customers daily.
Monitored, tracked and recorded client satisfaction to maintain positive ratings.
Created repeat business by developing long-term relationships with regular customers to increase client base [Number]%.
Politely answered phone calls and scheduled [Number] appointments daily for new and return clients while monitoring sales area and employees.
Supervised work performance to motivate and support staff.
Conducted weekly product inventory counts and ordered new supplies.
Recommended hair styles to compliment clients' facial features and coloring.
Trimmed and styled hair for weddings and special occasions to help clients look and feel best on big day.
Restocked shelves with products, purchased new inventory and controlled loss.
Sanitized equipment and parts and maintained work areas in neat fashion.
Pre-booked future appointments to increase repeat business.
Handled all incoming phone calls and scheduled appointments.
Updated appointment calendar and set shift schedules.
03/2011 to 09/2017
Professional ChauffeurLynettes Limousines – City, STATE,
Maintained vehicle in clean and safe manner to maximize passenger satisfaction.
Received belongings from passengers and safely and securely stowed items and luggage.
Upheld high standards of professionalism and discretion when working with high-value clients.
Appeared at designated appointments according to schedule.
Managed records by tracking mileage, maintenance and expenses with [Software].
04/2009 to 11/2012
Restaurant Server and in Room DiningFairmont Battery Warf – City, STATE,
Stocked server areas with supplies before, during and after shifts.
Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Completed opening and closing checklists to facilitate smooth restaurant operations.
Provided exceptional service to high volume of daily customers.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Collaborated with host, bus person and cook to serve up food and beverage options.
Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Operated POS terminals to input orders, split bills and calculate totals.
Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Improved quality of service [Number]% by working closely with [Type] staff and meeting customer expectations.
Prepared and served cold, hot and [Type] beverages to guests.
Sent orders to kitchen staff by [Action].
Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
Calculated charges, issued table checks and collected payments from customers.
Led team in carrying out day-to-day tasks with customer service program in mind.
Greeted newly seated guests quickly and efficiently.
Education and Training
Expected in 06/1987 to to
High School Diploma: Reading Memorial High School - Reading, MA GPA:
Expected in 02/2012 to to
Master of Arts: Barbering New England Hair Academy - Malden, MA GPA:
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.