Restaurant General Manager Resume Example Carrols Restaurant Group, Inc.

RESTAURANT GENERAL MANAGER

Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in multiple industries including food management, retail/retail management. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses

Skills

Staff scheduling
Budgeting
Regulatory compliance
Inventory management
Safe food handling
Conflict resolution
Recruitment
Cash handling expert
Microsoft Office Suite
Training personnel
Customer-focused
Insurance verification

Store management
Quick learner
Adaptability
Decision-making
Strong communication skills
Time management
Customer service oriented
Guest relations management
Inventory control
Team leadership
Strong work ethic
Multitasking

Education

Luray High SchoolCity, State06/2010High School Diploma

Graduated in Top 5% of Class
Graduated with 3.98 GPA

Work History

Carrols Restaurant Group, Inc.- Restaurant General Manager
High Point , NC06/2019 - 10/2019

Managed employees throughout preparation and service of 100+ meals per day
Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances
Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations
Reviewed pricing and ordered food ingredients, kitchen appliances and supplies
Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety
Set schedules for 30+ staff by planning and designating shifts and hours
Orchestrated positive customer experiences at all stages by overseeing every area of restaurant operations
Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank each day
Ensured accurate records and sufficient supplies by conducting daily, weekly, and monthly inventories of food, beverages, glassware and other materials
Recruited top-notch employees for FOH and BOH positions
Organized and oversaw food service training to educate employees on food safety, food quality, and customer service
Hired and managed all restaurant staff and managers

Garden Of The Gods Club- Assistant Dining Services Manager
Colorado Springs , CO05/2018 - 04/2019

Maximized quality assurance by completing frequent checks of line
Managed employees throughout preparation and service of 15+ meals per day
Oversaw food preparation and monitored safety protocols
Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety
Recruited top-notch employees for customer service and food handling positions
Motivated staff to perform at peak efficiency and quality
Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment
Set schedules for 35+ staff by planning and designating shifts and hours
Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank each day
Organized and oversaw food service training to educate employees on food safety, quality and cleanliness, and customer service

Rite Aid- Pharmacy Cashier/Shift Manager
City , STATE12/2016 - 01/2018

Counted cash in register drawer at beginning and end of shift
Maintained current knowledge of store promotions and highlighted sales to customers
Requested official identification for alcohol and tobacco purchases and verified details, consistently meeting strict legal standards of underage sales
Restocked, arranged and organized merchandise in front lanes to drive product sales
Assisted customers with locating and choosing merchandise in any store department
Helped customers manage large purchases by collecting items from shelves and storage locations
Processed POS transactions, including checks, cash and credit purchases or refunds
Worked closely with cashiers and other managers to solve problems and handle customer concerns
Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects
Trained as cashier in front end as well as in the pharmacy and provided back-up coverage to provide customers with optimal support
Verified over $7500 of cash and credit payments daily
Set up new sales displays each day, week, month, etc.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
Conducted inventory counts by adding each item in stock and documenting using a handheld infrared gun
Prepared and submitted end-of-shift reports
Quickly and accurately counted drawers at start and end of each shift
Used POS system to enter orders, process payments, and issue receipts
Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches
Served needs of more than 100+ customers in busy retail environment
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
Reviewed and resolved differences between accounting information and cash drawer
Mentored new team members on POS system operation, customer service strategies and sales goals
Prepared interesting and innovative visual displays to grab customer interest and promote sales.
Arranged consistent shelves, bins and racks at all necessary locations by following established planograms.
Updated pricing and signage to complete product displays and educate customers.
Loaded and unloaded merchandise using ladder and pallet jack.
Established strong vendor relationships to maintain and support business.

McDonald's- Assistant Restaurant Manager
City , STATE01/2011 - 07/2017

Recruited and hired employees offering talent, charisma and experience to restaurant team.
Immediately resolved issues with patrons by employing careful listening and communication skills.
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Supervised all areas of restaurant to keep it clean and well-maintained.
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
Scheduled and received food and beverage deliveries, adhering to food cost and budget.
Maintained well-stocked stations with supplies and spices for maximum productivity.
Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
Prepared operational reports and analyses and made appropriate recommendations to address progress and negative trends
Led the company in meeting food cost goals 2 consecutive years through proper budgeting, scheduling and management of inventory.
Cleaned areas regularly to maintain sanitation and safety standards and streamline service flow.
Led shifts while preparing food items and executing requests based on required specifications.
Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
Maintained skill level of kitchen staff by properly coaching, counseling and disciplining employees.
Oversaw scheduling, inventory management and supply ordering to maintain fully stocked kitchen.

Resume Overview

School Attended

Luray High School

Job Titles Held:

Restaurant General Manager
Assistant Dining Services Manager
Pharmacy Cashier/Shift Manager
Assistant Restaurant Manager

Degrees

High School Diploma

Restaurant General Manager Resume Example

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