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Restaurant General Manager Resume Example

Resume Score: 80%

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Felicia
Griffith
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in multiple industries including food management, retail/retail management. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses

Skills
  • Staff scheduling
  • Budgeting
  • Regulatory compliance
  • Inventory management
  • Safe food handling
  • Conflict resolution
  • Recruitment
  • Cash handling expert
  • Microsoft Office Suite
  • Training personnel
  • Customer-focused
  • Insurance verification
  • Store management
  • Quick learner
  • Adaptability
  • Decision-making
  • Strong communication skills
  • Time management
  • Customer service oriented
  • Guest relations management
  • Inventory control
  • Team leadership
  • Strong work ethic
  • Multitasking
Education
Luray High SchoolLuray, VA06/2010High School Diploma
  • Graduated in Top 5% of Class
  • Graduated with 3.98 GPA
Work History
Toms King LLC- Restaurant General Manager
New Market, VA06/2019 - 10/2019
  • Managed employees throughout preparation and service of 100+ meals per day
  • Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations
  • Reviewed pricing and ordered food ingredients, kitchen appliances and supplies
  • Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety
  • Set schedules for 30+ staff by planning and designating shifts and hours
  • Orchestrated positive customer experiences at all stages by overseeing every area of restaurant operations
  • Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank each day
  • Ensured accurate records and sufficient supplies by conducting daily, weekly, and monthly inventories of food, beverages, glassware and other materials
  • Recruited top-notch employees for FOH and BOH positions
  • Organized and oversaw food service training to educate employees on food safety, food quality, and customer service
  • Hired and managed all restaurant staff and managers
ARAMARK Sports And Entertainment- Assistant Dining Services Manager
Harrisonburg, VA05/2018 - 04/2019
  • Maximized quality assurance by completing frequent checks of line
  • Managed employees throughout preparation and service of 15+ meals per day
  • Oversaw food preparation and monitored safety protocols
  • Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety
  • Recruited top-notch employees for customer service and food handling positions
  • Motivated staff to perform at peak efficiency and quality
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment
  • Set schedules for 35+ staff by planning and designating shifts and hours
  • Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank each day
  • Organized and oversaw food service training to educate employees on food safety, quality and cleanliness, and customer service
Rite Aid- Pharmacy Cashier/Shift Manager
Timberville, VA12/2016 - 01/2018
  • Counted cash in register drawer at beginning and end of shift
  • Maintained current knowledge of store promotions and highlighted sales to customers
  • Requested official identification for alcohol and tobacco purchases and verified details, consistently meeting strict legal standards of underage sales
  • Restocked, arranged and organized merchandise in front lanes to drive product sales
  • Assisted customers with locating and choosing merchandise in any store department
  • Helped customers manage large purchases by collecting items from shelves and storage locations
  • Processed POS transactions, including checks, cash and credit purchases or refunds
  • Worked closely with cashiers and other managers to solve problems and handle customer concerns
  • Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects
  • Trained as cashier in front end as well as in the pharmacy and provided back-up coverage to provide customers with optimal support
  • Verified over $7500 of cash and credit payments daily
  • Set up new sales displays each day, week, month, etc.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
  • Conducted inventory counts by adding each item in stock and documenting using a handheld infrared gun
  • Prepared and submitted end-of-shift reports
  • Quickly and accurately counted drawers at start and end of each shift
  • Used POS system to enter orders, process payments, and issue receipts
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches
  • Served needs of more than 100+ customers in busy retail environment
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
  • Reviewed and resolved differences between accounting information and cash drawer
  • Mentored new team members on POS system operation, customer service strategies and sales goals
  • Prepared interesting and innovative visual displays to grab customer interest and promote sales.
  • Arranged consistent shelves, bins and racks at all necessary locations by following established planograms.
  • Updated pricing and signage to complete product displays and educate customers.
  • Loaded and unloaded merchandise using ladder and pallet jack.
  • Established strong vendor relationships to maintain and support business.
McDonald's- Assistant Restaurant Manager
New Market, VA01/2011 - 07/2017
  • Recruited and hired employees offering talent, charisma and experience to restaurant team.
  • Immediately resolved issues with patrons by employing careful listening and communication skills.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Prepared operational reports and analyses and made appropriate recommendations to address progress and negative trends
  • Led the company in meeting food cost goals 2 consecutive years through proper budgeting, scheduling and management of inventory.
  • Cleaned areas regularly to maintain sanitation and safety standards and streamline service flow.
  • Led shifts while preparing food items and executing requests based on required specifications.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
  • Maintained skill level of kitchen staff by properly coaching, counseling and disciplining employees.
  • Oversaw scheduling, inventory management and supply ordering to maintain fully stocked kitchen.
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Resume Overview

Companies Worked For:

  • Toms King LLC
  • ARAMARK Sports And Entertainment
  • Rite Aid
  • McDonald's

School Attended

  • Luray High School

Job Titles Held:

  • Restaurant General Manager
  • Assistant Dining Services Manager
  • Pharmacy Cashier/Shift Manager
  • Assistant Restaurant Manager

Degrees

  • High School Diploma

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