Restaurant General Manager Resume Example Pizza Hut

RESTAURANT GENERAL MANAGER

Summary

Seasoned Restaurant General Manager, adept at saving money, improving efficiency and increasing customer loyalty. Motivational leader with well-developed interpersonal, communication and problem-solving strengths. 10+ years in field.

Skills

Purchasing
Budgeting
Food safety
Diverse beverage knowledge
Recruitment and hiring
Training
Sanitation
Service-oriented mindset
Employee mentoring
Flexibility
Memorizing product codes
Courteous and professional demeanor

Safe serving knowledge
Problem solving
Budgeting and cost control
Professional demeanor
Computer proficiency
Cash register operation
Food safety understanding
Effective sales techniques
Guest and client satisfaction
Strong communication skills
Multitasking and prioritization

Experience

Restaurant General Manager
Washington, NCPizza Hut/Dec 2015 to Current

Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Established and enforced standards of personnel performance and service to provide customers with consistent and positive experiences.
Monitored and trained service team members on suggestive selling practices and continuous sales growth of beverage, appetizer, add-on and desserts.
Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
Sought out and implemented methods to improve service and team performance and boost business sustainability.
Prepared strategic and annual forecasts and budgets, analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
Performed accurate monthly inventories of supplies and equipment, including food, beverage, glassware and utensils.
Scheduled over 25 employees by assigning shifts.
Scheduled and directed staff in daily work assignments to maximize productivity.
Accomplished restaurant and bar human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling and disciplining management staff.
Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.

Assistant General Manager
Winterville, NCPizza Hut/Mar 2011 to Nov 2015

Increased annual profit by streamlining processes and improving staff knowledge of optimal procedures.
Encouraged, trained and disciplined employees to maximize performance.
Strategized long-term business needs while generating guest relations feedback for process improvements.
Motivated and led team members to work together to achieve targets.
Created list of signature items to increase overall revenue.
Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
Enhanced team engagement and performance with daily updates and informational meetings.
Developed and deepened community partnerships to create mutually-beneficial relationships and build new revenue channels.
Disciplined and maintained staff of 35 to provide hospitable, professional service reflecting business initiatives.
Applied knowledge of coverage needs and individual employee strengths to produce effective team schedules.
Worked with management to plan and implement special events to boost customer numbers and profits.
Secured positive customer experiences while executing effective quality assurance practices.
Maintained tight financial controls with highly accurate daily registers.
Managed store cash intake with high accuracy and prepared daily bank deposits.

Server
Winterville, NCPIzza Hut/Aug 2007 to Nov 2010

Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Managed closing duties, including restocking items and reconciling cash drawer.
Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
Promoted desserts, appetizers and specialty drinks.
Recorded orders and partnered with team members to efficiently serve food and beverages.
Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.

Education and Training

High School DiplomaSouth Central High SchoolJun 2007Winterville, NC

Some College (No Degree)Pitt Community CollegeWinterville, NC

Business AdministrationBeaufort Community CollegeWashington, NC

Resume Overview

Companies Worked For:

Pizza Hut
PIzza Hut

School Attended

South Central High School
Pitt Community College
Beaufort Community College

Job Titles Held:

Restaurant General Manager
Assistant General Manager
Server

Degrees

High School Diploma
Some College (No Degree)
Business Administration

Restaurant General Manager Resume Example

Resume Score: 80%

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