Highly motivated outgoing professional with the type of communication and leadership skills to contribute to company success and growth on a large scale. With years of expertise in exceptional customer service in highly physical and mentally demanding professions. Forward thinking, spearheading the development and implementation new programs ,such as the MyZone group fitness platform, to increase client success there by increasing customer satisfaction and overall membership financial investment. Strong relationship builder to create customer loyalty and drive team performance. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes. Proficient at identifying additional sales opportunities and capitalizing on them to increase company profits and growth. Ready to bring a strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Skills
Certified Personal Trainer
Certified Group Fitness Instructor
Online marketing and advertising
Lead generation
Progress tracking
Client relationship management
Excellent in person and over the phone communication skills
Highly organized with exceptional computer skills
Progress driven performance with proven results
Small group leadership
Managerial experience
Skilled manager
Vendor relationships
Staff training
Staff supervision
Inventory management
Succession planning
Supervision and training
Policy/program development
Performance improvements
Business operations background
Training and development skill
Budgeting and cost control strategies
Staff training and development
Employee scheduling
Profit and loss accountability
Data review
Cost analysis and savings
Schedule management
Communication skills
Experience
10/2021 to Current
Food Service Manager CorrectionsLevy Restaurants, Inc. – Mammoth Lakes, CA,
Adhered to company food, safety, quality and sanitation policies.
Responded to customer concerns efficiently, accurately and with detailed information.
Established and managed effective controls for labor and inventory costs.
Assessed employee schedules for effectiveness and approved all timesheets.
Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Trained and mentored up to 5 new employees each quarter.
Supervised staff preparing and serving 3 meals per day.
Prepared and led food service training programs to teach staff various tasks.
Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Resolved problems or concerns to satisfaction of involved parties.
Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
Obtained highest rating from county health department year over year.
05/2021 to 10/2021
Assistant General ManagerTacala – Harlan, KY,
Managed store cash intake with high accuracy and prepared daily bank deposits.
Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
Supervised critical tasks, including budget implementations, employee reviews, training and scheduling for projects.
Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
Motivated and led team members to work together to achieve targets.
Managed and mentored staff to carry out operational directives with high productivity and accuracy.
Identified customer needs and delivered relevant product solutions and promotions.
Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
Met business targets with streamlined operations strategies.
Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
Strategized long-term business needs while generating guest relations feedback for process improvements.
Oversaw payroll preparation and administration for staff.
Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring.
11/2020 to 05/2021
Restaurant General ManagerSensata Technologies – Grandview, MO,
Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Delivered exceptional client experiences through hands-on leadership of associates and managers.
Trained, managed and motivated employees to promote professional skill development.
Designed sales and service strategies to improve revenue and retention.
Implemented effective customer service surveys to encourage feedback.
Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
Monitored and trained service team members on suggestive selling practices and continuous sales growth of beverage, appetizer, add-on and desserts.
Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
Scheduled and directed staff in daily work assignments to maximize productivity.
Priced and ordered food products, kitchen equipment and food service supplies.
Emphasized customer-focused approach, delivering local neighborhood restaurant environment that built customer loyalty.
Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
Prepared and led foodservice training programs to teach staff various tasks such as stocking and restocking condiments, correctly inputting orders into system and performing credit and debit card transactions.
Controlled portion sizes and garnishing for optimal cost controls.
Performed accurate monthly inventories of supplies and equipment, including food, beverage, glassware and utensils.
Reduced food waste by reducing actual verse theoretical variance by 1.5% by overseeing and planning ingredients, anticipated customers and popularity of items.
07/2020 to 11/2020
General ManagerAmerican Family Fitness – Short Pump, VA,
Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
Sought out and implemented methods to improve service and team performance to boost business sustainability.
Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Prepared and led foodservice training programs to teach staff various tasks such as stocking and restocking condiments, correctly inputting orders into system and performing credit and debit card transactions.
Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
Scheduled and directed staff in daily work assignments to maximize productivity.
Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
Emphasized customer-focused approach, delivering local neighborhood restaurant environment that built customer loyalty.
Encouraged patron loyalty by emphasizing customer-focused approach by staff.
09/2017 to 06/2020
Group Fitness Manager Park City Mountain – Park City, UT,
Created agendas and communication materials for team meetings.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Handled all delegated tasks, including organizing instructor payroll and class scheduling.
Recognized by management for providing exceptional customer service.
Earned reputation for good attendance and hard work.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Collaborated in development of new class procedures based within the development of the MyZone interactive fitness tracking system.
Collaborated with others to discuss new sale and expansion opportunities.
Encouraged clients to engage in group fitness classes and other gym activities to meet fitness goals.
Devised new programs and monitored client progress.
Developed and delivered 25 weekly fitness classes.
Followed up with existing customers to generate new prospective buyers through referrals.
Identified weaknesses and implemented sales and business practices training to improve performance.
Utilized expert negotiation, closing and marketing skills while ensuring dynamic customer response and follow-up.
Utilized established sales techniques and persuasive communication skills to meet personal sales objectives.
Stayed up-to-date on extensive company products and services.
Encouraged team members to meet and exceed objectives by setting goals, tracking performance daily and implementing improvement strategies.
02/2015 to 05/2017
Childcare AttendantCompany Name – City, State,
Provide positive mentorship, including social and emotional skills development through behavior and speech activities.
Planned and implemented age-appropriate activities and lessons
Assisted childcare team members in task completion and classroom management.
Maintained a safe, healthy and comfortable childcare environment.
Kept children safe and secure at all times.
Maintained organized and clean classroom and work areas.
Encouraged positive behaviors, including patience with teachers and fellow kids.
Implemented and oversaw activities centered on promoting learning and imaginative play.
Secured indoor and outdoor premises to protect children under care.
Enforced rules to teach manners and maintain safe environment.
Communicated with parents or guardians about daily activities, behaviors and upcoming events.
Education and Training
Expected in 06/2024
Associate of Applied Science: Business Administration Southern New Hampshire University - Hooksett, NH GPA:
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