, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Hardworking Restaurant Manager overseeing high-traffic establishments. Talented at managing large, diverse teams of culinary and service personnel. Comfortable taking responsibility for everything from back-office operations to dining room performance. With winning attitude and desire to deliver exceptional dining experience. Focused on setting high expectations and raising service standards. Keen to expand customer base through careful oversight and novel promotional methods.
Skills
Purchasing
Food safety
Restaurant operations management
Customer service best practices
Full service restaurant background
Labor and food cost control
Brand standards promotion
Customer-oriented
Stable work history
Staff development talent
Supervisory skills
Organization and prioritization
Bilingual in English and Spanish
Hiring and training
Employee recruitment expertise
Menu development
Adaptable
Experience
07/2018 to CurrentRestaurant General ManagerSteak N Shake Co | Aurora, IL,
Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
Performed accurate monthly inventories of supplies and equipment, including food, beverage, glassware and utensils.
Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
Scheduled and directed staff in daily work assignments to maximize productivity.
Monitored and trained service team members on suggestive selling practices and continuous sales growth of beverage, appetizer, add-on and desserts.
Accomplished restaurant and bar human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling and disciplining management staff.
Prepared strategic and annual forecasts and budgets, analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
Emphasized customer-focused approach, delivering local neighborhood restaurant environment centered on building customer loyalty.
Managed busy and highly popular restaurant with professional, well-trained staff.
Prepared and led food service training programs to teach staff various tasks.
Established restaurant business plan by surveying restaurant demands, identifying and evaluating competitors and preparing financial and sales projections.
Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
Optimized profits by controlling food, beverage and labor costs daily.
Counseled and disciplined staff to address issues promptly and provide constructive feedback.
Prepared weekly payroll to keep up with projected weekly revenue.
04/2017 to 07/2018Restaurant General ManagerSteak N Shake Co | Bloomington, IN,
Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
Performed accurate monthly inventories of supplies and equipment, including food, beverage, glassware and utensils.
Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
Scheduled and directed staff in daily work assignments to maximize productivity.
Monitored and trained service team members on suggestive selling practices and continuous sales growth of beverage, appetizer, add-on and desserts.
Accomplished restaurant and bar human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling and disciplining management staff.
Managed busy and highly popular restaurant with professional, well-trained staff.
Established restaurant business plan by surveying restaurant demands, identifying and evaluating competitors and preparing financial and sales projections.
Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
Optimized profits by controlling food, beverage and labor costs daily.
Prepared weekly payroll to keep up with projected weekly revenue.
Collaborated with chef to analyze and approve food and beverage selections.
04/2016 to 04/2017Restaurant ManagerRestoration Hardware | Richmond, VA,
Trained employees on additional job positions to maintain coverage of roles at all times.
Recruited and hired qualified candidates to fill open positions.
Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
Managed shifts in absence of store manager to deliver excellent customer service while promoting sales.
Upheld company's high standards for business via leading by example and encouraging team members to adhere to corporate policies.
Completed daily sales reports and analyzed metrics to identify trends.
Set challenging yet attainable goals to encourage continuous staff development.
Prepared weekly payroll to keep up with projected weekly revenue.
Performed opening and closing procedures each day.
Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
Obtained highest rating from county health department year over year.
08/2015 to 04/2016Server/BartenderAlaska Denali Travel | Denali National Park & Preserve, AK,
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Provided exceptional service to high volume of daily customers.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Set up dining room to meet hospitality and service standards.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Education and Training
Expected in 06/2004Associate of Arts | Mass CommunicationMiami Dade College, Miami, FLGPA:
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