restaurant general manager resume example with 7+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

High-energy customer service management professional offering proven skills in strengthening operational procedures, enhancing team productivity and streamlining processes. Adaptable in changing environments with strategic decision-making skills. Performance-oriented and hardworking to create approaches to boost long-term business success.

  • Team Leadership Expertise
  • Inventory Control
  • Onboarding
  • Sales
  • Scheduling
  • Guest Services
  • Cash Handling
  • Repair
  • Cleaning
  • Purchasing
  • Sales Reporting
  • Point of Sale Systems
  • Quality Management
  • Food Safety
  • Payroll Processing
  • Business Planning
  • Restaurant Operations
Work History
Restaurant General Manager, 03/2014 to Current
Aimbridge HospitalityDestin, FL,
  • Recruited and hired employees offering talent, charisma and experience to restaurant team.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
  • Motivated staff to perform at peak efficiency and quality.
  • Limited portion sizes and used garnishes to control food costs.
  • Coordinated and organized all restaurant inventory.
  • Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Maximized quality assurance by completing frequent checks of line.
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Set schedules for 33 staff by planning and designating shifts and hours.
Beauty Specialist, 10/2018 to 01/2019
Barrett Business ServicesTurlock, CA,
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Educated customers on promotions to enhance sales.
  • Assisted customers by answering questions and fulfilling requests.
  • Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
  • Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Sales Associate, 10/2017 to 01/2018
RtxSalt Lake City, UT,
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
Department Manager, 06/2015 to 06/2017
WalmartCity, STATE,
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Rotated merchandise and displays to feature new products and promotions.
  • Ordered inventory and reported discrepancies to control costs and maintain inventory levels.
  • Communicated with managers of other departments to maintain transparency.
  • Maximized productivity and profitability by balancing sales and expenses.
  • Developed and implemented plans to maximize sales and meet or exceed goals and objectives.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
  • Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
High School Diploma: , Expected in 05/2015
Archer Highschool - Lawrenceville, GA,

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Resume Overview

School Attended

  • Archer Highschool

Job Titles Held:

  • Restaurant General Manager
  • Beauty Specialist
  • Sales Associate
  • Department Manager


  • High School Diploma

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