Restaurant General Manager Resume Example Arby's

RESTAURANT GENERAL MANAGER

Summary

Detail-oriented Food Manager with 32 years of experience. Expert in hiring and training protocols with extensive knowledge of conflict resolution. Known for cutting service costs without sacrificing top-notch quality.

Adaptable General Manager offering extensive knowledge of hospitality etiquette, food preparation and superior customer service. Competent and capable team member in FOH and BOH operations. Bringing 32 years of experience with quick service food service.

Skills

Purchasing
Budgeting
Food safety
Sanitation
Portioning understanding
Training
Decision making
Recruitment and hiring
Multitasking and prioritization
Purchasing stock
Professional demeanor
Service-oriented mindset
Team building
Employee mentoring
Health codes compliance

Scale operation
Guest and client satisfaction
Meeting deadlines
Customer service oriented
Point of Sale (POS) system operations
Excellent customer service
Inventory monitoring
Effective multi-tasker
Flexible schedule
Meat preparation
Problem solving
Accurate cash handling
Service-oriented
Safety standards training

Experience

Restaurant General ManagerFeb 2003 to Current
Arby's － Livonia, Michigan

Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
Sought out and implemented methods to improve service and team performance and boost business sustainability.
Established and enforced standards of personnel performance and service to provide customers with consistent and positive experiences.
Priced and ordered food products, kitchen equipment and food service supplies.
Monitored and trained service team members on suggestive selling practices and continuous sales growth of beverage, appetizer, add-on and desserts.
Controlled portion sizes and garnishing for optimal cost controls.
Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Supervised staff preparing and serving [Number] meals per day.
Established restaurant business plan by surveying restaurant demands, identifying and evaluating competitors and preparing financial and sales projections.
Accomplished restaurant and bar human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling and disciplining management staff.
Hired qualified staff to fill [Job title] and [Job title] positions.
Performed accurate monthly inventories of supplies and equipment, including food, beverage, glassware and utensils.
Emphasized customer-focused approach, delivering local neighborhood restaurant environment that built customer loyalty.

Restaurant General ManagerFeb 1998 to Jan 2003
Boston Market － Dearborn, MI

Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
Scheduled and directed staff in daily work assignments to maximize productivity.
Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
Performed accurate monthly inventories of supplies and equipment, including food, beverage, glassware and utensils.
Established and enforced standards of personnel performance and service to provide customers with consistent and positive experiences.
Controlled portion sizes and garnishing for optimal cost controls.
Established restaurant business plan by surveying restaurant demands, identifying and evaluating competitors and preparing financial and sales projections.
Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
Emphasized customer-focused approach, delivering local neighborhood restaurant environment that built customer loyalty.
Sought out and implemented methods to improve service and team performance and boost business sustainability.
Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
Priced and ordered food products, kitchen equipment and food service supplies.
Hired qualified staff to fill [Job title] and [Job title] positions.
Prepared and led food service training programs to teach staff [Task], [Task] and [Task].
Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.

General ManagerFeb 1995 to Feb 1998
Marriott － Detroit, MI

Formalized operational systems and procedures by developing and introducing employee handbook, detailed job descriptions and work-flow plans.
Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.

General ManagerFeb 1985 to Feb 1995
Taco Bell － Plymouth, MI

Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Set sales budget for all prime costs, loss of goods and controllable items to improve cash flow.
Spearheaded development and launch of business management software system.
Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
Ensured supply met demand by overseeing all merchandising decisions, replenishment and inventory management.
Facilitated business initiative rollout, marketing strategy development and procurement of goods from vendors.
Empowered staff members to contribute to continuous improvement, quality and growth of company by using [Skill] and [Skill].
Formalized operational systems and procedures by developing and introducing employee handbook, detailed job descriptions and work-flow plans.

Education and Training

Associate of Arts, Liberal Arts And General StudiesJun 1990Schoolcraft College － Livonia, MI

Resume Overview

Companies Worked For:

Arby's
Boston Market
Marriott
Taco Bell

School Attended

Schoolcraft College

Job Titles Held:

Restaurant General Manager
General Manager

Degrees

Associate of Arts , Liberal Arts And General Studies Jun 1990

Restaurant General Manager Resume Example

Resume Score: 80%

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