Experienced manager successful at reducing costs, increasing productivity and maximizing customer satisfaction. Exceptional leader with strong communication and conflict resolution abilities. 20 years of progressive leadership experience. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in business administration and management.
Skills
Staff Scheduling
Inventory management
Regulatory Compliance
Budgeting
Conflict resolution
Cost controls
Process improvement
Team building
Project organization
Communications
Customer service
Business operations
Understanding of business functions
Deadline-oriented
Staff training/development
Consistently meet goals
Work History
04/2005 to Current
Restaurant General ManagerArbys – Enterprise, AL,
Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances
Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety
Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
Produced baked goods, resulting in 10% increase in sales
12/2016 to 08/2018
Director of Food Nutrition ServicesCamp Recovery – Collins, MS,
Organized and oversaw food service training to educate employees on cooking procedures, safety regulations and safe food handling
Purchased food and cultivated strong vendor relationships
Set schedules for staff by planning and designating shifts and hours
Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment
Hired and managed all kitchen staff
Set and enforced performance and service standards
Investigated and integrated enhanced service and team management strategies
Managed ingredients and food product use by assessing availability and popularity of items resulting in 45% food waste reduction
07/2013 to 12/2016
Director of Food Nutrition ServicesCamp Recovery – Gulfport, MS,
Set and enforced performance and service standards
Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment
Set schedules for 10 staff by planning and designating shifts and hours
Orchestrated positive customer experiences at all stages by overseeing every area of food dining operations
Reviewed pricing and ordered food ingredients, kitchen appliances and supplies
Hired and managed all kitchen staff
Trained staff on proper cooking procedures as well as safety regulations and productivity strategies
Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations
12/2010 to 08/2013
Dietetic TechnicianBanner Health – Gilbert, AZ,
Assisted in modifying daily menu in accordance with physician's written diet order and nutrition regulations
Completed assessments, consultation documents and nutrient intake forms to gather patient's medical records
Provided individual patients and families with dietary needs-based education and advice on specified diet plans
Implemented and communicated nutritional care plans to health care team members
Communicated new recommendations and diet changes to health care professionals and clients
Attended patient care rounds, conferences and seminars on nutrition and offered expert feedback
Reviewed and interpreted important lab results and explained implications to patients
Documented clinical findings and entered pertinent health data for processing, recordkeeping and use by other medical professionals
Educated clients about long-term health benefits of balanced diets and exercise programs
Organized and planned medical nutrition therapy for patients and residents
Conducted individualized nutritional assessments based on laboratory tests and data
Education
Expected in 01/2020
Bachelor of Science: Business Administration Southern New Hampshire University - Hooksett, NH GPA:
Expected in
Associate of Applied Science: Dietetic Technology Southern Maine Community College - South Portland, ME, GPA:
Expected in
Associate of Arts: Culinary Arts Southern Maine Community College - South Portland, ME, GPA:
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