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Restaurant General Manager Resume Example

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RESTAURANT GENERAL MANAGER
Professional Summary
Highly proactive manager with 8 years of experience in team leadership in the restaurant and hospitality industries. Background includes sales, management and front and back-of-the-house operations.
Skills
  • Inventory control and record keeping
  • Staff scheduling
  • Dispatch and routing
  • 60+ WPM typing speed
  • Service-oriented
  • Strong work ethic
  • Conflict resolution techniques
  • Business Math
Work History
August 2011-May 2016Restaurant General ManagerBaumhowers Victory Grill | Mobile
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
  • Maintained high standards of customer service during high volume, fast-paced operations
  • Demonstrated integrity and honesty while interacting with guests team members and management team​
  • Consistently provided friendly guest service and heartfelt hospitality​
  • Investigated and resolved customer inquiries and complaints in an empathetic manner​
  • Built loyal clientele through friend, personal interactions and consistent appreciation
  • Implemented action plan to resolve service and delivery issues revealed by statistical reports
  • Held weekly management meetings to discuss previous week's numbers as well as to communicate expectations and set goals to continually improve customer service
  • Organized and led staff orientation and training; followed up to ensure customer expectations as well as corporate standards were met
  • Assembled & installated POS & BOH hardware
  • Corroborated development of business plan with Area Supervisor; implemented and managed business plan to promote profitable food and beverage sales.
  • Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies while maintaining Cost of Sales
  • Effectively managed Cost of Sales & Cost of Labor with the aid of P & L statements
  • Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.
  • ​Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals
  • Exceeded regional annual sales target by more than 15%
  • Exceeded delivery standards; improving on-times by 30-40% by effectively hiring, training, and dispatching dedicated drivers within trade area
  • Led team meetings for 20+ staff members for rollout of new products and standards along with the rebranding of the company
  • Handled understaffing, disputes, terminating employees and administering disciplinary procedures.
  • Maintained compliance with company requirements



September 2008-August 2011Shift ManagerSt. Luke's Health System | Ketchum
  • Ordered and distributed product/supplies while adhering to a fixed budget.
  • Effectively dealt with exceptional situations & employee relations
  • Strategically dispatched drivers to deliver food in a timely manner
  • Developed and trained staff to ensure high service standards
  • Effectively monitored labor costs to meet goals
  • Supervised a staff of 20+ on a daily basis
  • Spoke with patrons to ensure satisfaction with food and service



August 2007-September 2008Delivery DriverNuco2 Inc. | Jessup
  • Delivered food to customers in a timely manner by planning route before leaving store​
  • Verified each delivery against invoice before leaving store to ensure accuracy
  • Prepared & packaged deliveries while maintaining food safety procedures set by company policies and health and sanitation regulations.
  • Prepared all food orders within a 2-3 minute time frame.
  • Prepared specialty foods such as pizzas and sandwiches, following specific methods that required quick prep time.
  • Handled currency and credit transactions quickly and accurately.
  • Performed all position responsibilities accurately and in a timely manner.
  • Strictly followed all cash, security, inventory and labor policies and procedures.

Education
2000High School Diploma: Princeton High School, City, State
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How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

93Good
Resume Strength
  • Completeness
  • Word choice
  • Typos

Resume Overview

School Attended

  • Princeton High School

Job Titles Held:

  • Restaurant General Manager
  • Shift Manager
  • Delivery Driver

Degrees

  • High School Diploma :

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