Restaurant General Manager Resume Example
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RESTAURANT GENERAL MANAGER
Professional Summary
Highly proactive manager with 8 years of experience in team leadership in the restaurant and hospitality industries. Background includes sales, management and front and back-of-the-house operations.
Skills
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Work History
August 2011-May 2016Restaurant General ManagerBaumhowers Victory Grill | Mobile
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
- Maintained high standards of customer service during high volume, fast-paced operations
- Demonstrated integrity and honesty while interacting with guests team members and management team
- Consistently provided friendly guest service and heartfelt hospitality
- Investigated and resolved customer inquiries and complaints in an empathetic manner
- Built loyal clientele through friend, personal interactions and consistent appreciation
- Implemented action plan to resolve service and delivery issues revealed by statistical reports
- Held weekly management meetings to discuss previous week's numbers as well as to communicate expectations and set goals to continually improve customer service
- Organized and led staff orientation and training; followed up to ensure customer expectations as well as corporate standards were met
- Assembled & installated POS & BOH hardware
- Corroborated development of business plan with Area Supervisor; implemented and managed business plan to promote profitable food and beverage sales.
- Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies while maintaining Cost of Sales
- Effectively managed Cost of Sales & Cost of Labor with the aid of P & L statements
- Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals
- Exceeded regional annual sales target by more than 15%
- Exceeded delivery standards; improving on-times by 30-40% by effectively hiring, training, and dispatching dedicated drivers within trade area
- Led team meetings for 20+ staff members for rollout of new products and standards along with the rebranding of the company
- Handled understaffing, disputes, terminating employees and administering disciplinary procedures.
- Maintained compliance with company requirements
September 2008-August 2011Shift ManagerSt. Luke's Health System | Ketchum
- Ordered and distributed product/supplies while adhering to a fixed budget.
- Effectively dealt with exceptional situations & employee relations
- Strategically dispatched drivers to deliver food in a timely manner
- Developed and trained staff to ensure high service standards
- Effectively monitored labor costs to meet goals
- Supervised a staff of 20+ on a daily basis
- Spoke with patrons to ensure satisfaction with food and service
August 2007-September 2008Delivery DriverNuco2 Inc. | Jessup
- Delivered food to customers in a timely manner by planning route before leaving store
- Verified each delivery against invoice before leaving store to ensure accuracy
- Prepared & packaged deliveries while maintaining food safety procedures set by company policies and health and sanitation regulations.
- Prepared all food orders within a 2-3 minute time frame.
- Prepared specialty foods such as pizzas and sandwiches, following specific methods that required quick prep time.
- Handled currency and credit transactions quickly and accurately.
- Performed all position responsibilities accurately and in a timely manner.
- Strictly followed all cash, security, inventory and labor policies and procedures.
Education
2000High School Diploma: Princeton High School, City, State
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Resume Overview
School Attended
- Princeton High School
Job Titles Held:
- Restaurant General Manager
- Shift Manager
- Delivery Driver
Degrees
- High School Diploma :
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