Highly proactive manager with 8 years of experience in team leadership in the restaurant and hospitality industries. Background includes sales, management and front and back-of-the-house operations.
Skills
Inventory control and record keeping
Staff scheduling
Dispatch and routing
60+ WPM typing speed
Service-oriented
Strong work ethic
Conflict resolution techniques
Business Math
Work History
August 2011-May 2016Restaurant General ManagerWKRP Pizza Hut | Colorado Springs
Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
Maintained high standards of customer service during high volume, fast-paced operations
Demonstrated integrity and honesty while interacting with guests team members and management team
Consistently provided friendly guest service and heartfelt hospitality
Investigated and resolved customer inquiries and complaints in an empathetic manner
Built loyal clientele through friend, personal interactions and consistent appreciation
Implemented action plan to resolve service and delivery issues revealed by statistical reports
Held weekly management meetings to discuss previous week's numbers as
well as to communicate expectations and set goals to continually improve
customer service
Organized and led staff orientation and training; followed up to ensure
customer expectations as well as corporate standards were met
Assembled & installated POS & BOH hardware
Corroborated development of business plan with Area Supervisor;
implemented and managed business plan to promote profitable food and
beverage sales.
Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies while maintaining Cost of Sales
Effectively managed Cost of Sales & Cost of Labor with the aid of P & L statements
Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.
Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals
Exceeded regional annual sales target by more than 15%
Exceeded delivery standards; improving on-times by 30-40% by effectively hiring, training, and dispatching dedicated drivers within trade area
Led team meetings for 20+ staff members for rollout of new products and standards along with the rebranding of the company
Handled understaffing, disputes, terminating employees and administering disciplinary procedures.
Maintained compliance with company requirements
September 2008-August 2011Shift ManagerWKRP Pizza Hut | Colorado Springs
Ordered and distributed product/supplies while adhering to a fixed budget.
Effectively dealt with exceptional situations & employee relations
Strategically dispatched drivers to deliver food in a timely manner
Developed and trained staff to ensure high service standards
Effectively monitored labor costs to meet goals
Supervised a staff of 20+ on a daily basis
Spoke with patrons to ensure satisfaction with food and service
August 2007-September 2008Delivery DriverWKRP Pizza Hut | Colorado Springs
Delivered food to customers in a timely manner by planning route before leaving store
Verified each delivery against invoice before leaving store to ensure accuracy
Prepared & packaged deliveries while maintaining food safety procedures set by company policies and health and sanitation regulations.
Prepared all food orders within a 2-3 minute time frame.
Prepared specialty foods such as pizzas and sandwiches, following specific methods that required quick prep time.
Handled currency and credit transactions quickly and accurately.
Performed all position responsibilities accurately and in a timely manner.
Strictly followed all cash, security, inventory and labor policies and procedures.
Education
2000High School Diploma: Princeton High School, Princeton, Illinois
